Institutional merchant forms

Got a maintenance request?

Please submit any maintenance requests using this form.

Maintenance requests include:

• Managing or changing details on an existing ANZ merchant account
• Transaction enquiries
• Adding AMEX or Diners details to a merchant account
• Returning terminals or closing a merchant account

ANZ Merchant Maintenance Form (PDF, 1.4MB)

To view this form, open it in Internet Explorer. Or right click and 'save link as' to download in Chrome. 

Contact details 

Maintenance requests, call  1300 306 269, 8am-7pm (AEST) Monday to Friday 

Resolution of payments/technical issues, call 1800 039 025 (24 hours/7 days)