Our Purpose and Strategy

ANZ 2030 Strategy

ANZ 2030 is focused on four strategic pillars

• Customer First – With market leading, differentiated and superior propositions, we will raise the standard of every digital and human interaction for our customers;
• Simplicity – To set the market standard for productivity, we will deliver organisational simplification, divest non-core assets and improve efficiency;
• Resilience – Leading the industry in trust, safety and risk management, we will adhere to the highest standards of non-financial risk management and strengthen end-to-end accountability across the bank; and
• Delivering Value – To sustainably improve our financial performance, we will create lasting value by delivering higher returning growth and results that matter for our stakeholders.

Delivering these priorities will be supported by our core enablers: our culture; our people; and our technology.

As we deliver our strategy, we have five key immediate priorities

1. Embedding the bank’s new leadership team;
2. Integrating Suncorp Bank faster to deliver value;
3. Accelerating the delivery of the ANZ Plus digital front-end to all of our retail and small business customers;
4. Reducing duplication to simplify the bank, while stopping initiatives that don’t align with our strategy; and
5. Enhancing non-financial risk management to improve customer outcomes.

Our purpose

Our Purpose is to shape a world where people and communities thrive. It explains ‘why’ we exist and drives everything we do at ANZ, including the choices we make each day about those we serve and how we operate.

Culture and Conduct  

Read about how our culture enables us to deliver on our purpose and strategy.

Our history  

Read about our history and the way we honour it in our Banking Museum and the ANZ Archives.