Preventing electronic notification fraud

There are a number of ways to ensure that the SMS you have received is a genuine message from ANZ. Things to look out for include:

• An SMS that asks you to respond – ANZ will never ask you to respond to a link in an SMS with personal information and will instead instruct you to access a website or request you call ANZ. The link will take you to a page on our website, where you can find out more before logging in, applying or downloading
• An SMS asking you to verify your identity – ANZ will never send you an SMS asking you to verify, provide or enter your personal information or security credentials.

If you suspect that you have received a hoax or fraudulent SMS, please report the incident to the Customer Service Centre.

ANZ will never send you an email asking you to either verify or provide your personal information or security credentials.  However, ANZ will often send emails that contain hyperlinks. If you do receive an email from ANZ that contains links or asks you to respond in any way, please check for the following:

• We send emails, and these often contain hyperlinks. However, if we send you an email with a hyperlink, the link will take you to a page on our website, where you can find out more before logging in, applying or downloading
• The email does not ask you to reply to verify and provide your personal information and security credentials
• The website that the email links to is safe and secure. To ensure that the site is secure please see the "Steps to prevent Phishing attacks" section below.

If you receive an email that you suspect is either a hoax or fraudulent:

• Do NOT click on any links in the email.
• Immediately forward the email to hoax@cybersecurity.anz.com.
• Report the incident to the Customer Service Centre.

Phishing is when someone attempts to fraudulently obtain your personal information and security credentials via an electronic message that impersonates a trustworthy entity.  The message will often instruct you to follow a link and then enter your personal information. To ensure that a website is a safe and genuine ANZ page, please make sure that you are on a secure website by checking if there is a Socket Layer (SSL) Certificate. To check that you are on a site with a SSL Certificate:

• Check the address bar of your browser to see if ANZs website address has changed from http:// to https://
• Check to see if a security icon that looks like a lock or a key is visible near the address bar on any page that you need to enter your security credentials. Clicking on the icon will provide you with more information about ANZs SSL Certificate.

To minimise your chances of becoming a victim of a Phishing scam:

• Treat all emails that request your personal information or security credentials with caution. ANZ will not send you an email asking for your personal information or your security credentials
• If you use a password to access your online accounts, change it on a regular basis
• Keep your anti-virus and firewalls up-to-date and preform regular scans of your computer.

If you are unsure if the email is really from ANZ contact the Customer Service Centre before following any instructions or clicking on any links contained in the email.

Email is one of the prime movers for malicious viruses. These viruses are often within attachments and can come from someone you may or may not know. If you receive an unexpected email that contains attachments from ANZ, please contact the Customer Service Centre before opening.