Online resources

Find support resources for your ANZ Digital Services, including links to ANZ Digital Services Help, Status Page, Security and how to provide feedback.

ANZ Digital Services Support

ANZ Digital Services Help - providing self-help, step-by-step instructions, instructional videos, and knowledge-based content for ANZ's Digital Services.

ANZ Digital Services Status Page - providing up to date information on the status of ANZ Digital Services, including scheduled system maintenance and known outages.

Important information

Assisting your Business Continuity Planning during COVID-19 (PDF 524kB)

To protect your ANZ Fileactive files, download the current public PGP key. Contact your organisation’s technical support or ERP administrator for assistance updating your ERP system with the current PGP key.

ANZ Fileactive PGP key

The current PGP key is valid until 17 November 2027
Version: SecureBlackbox 20
File Type: .pub
File Size: 2KB

Download PGP key

Video channel

ANZ Transactive - Global guides via our Youtube channel

Technical guides

ANZ Fileactive & ANZ Transactive ABA File Checker

File Formats - Web Only (PDF 4.2MB)

File Formats - Host-to-Host (PDF 4.3MB)

Simplified Chinese user guides

Getting Started User Guide (PDF 901kB)

Accounts User Guide (PDF 1.25MB)

Report Centre User Guide (PDF 1.04MB)

Payments User Guide (1.06MB)

Nostro customer documentation

MT199 registration templates:

STP guidelines:

Cut-off times:

Public holidays:

ANZ Transactive Trade

This digital channel offers trade in all jurisdictions where ANZ operates, including cash management across the Pacific, Indonesia, Japan, Myanmar and Thailand.

For the latest Getting Started and Administration guides, including Reports, Mail Messages and Notifications, please refer to Transactive Trade in ANZ Digital Services Help.