Five year Summary

  20191
$m		 20181
$m		 20171
$m		 2016
$m		 2015
$m
Financial Performance - Cash2
Net interest income 14,339 14,514 14,875 15,095 14,616
Other operating income3 4,690 4,853 4,941 5,499 5,921
Operating expenses (9,071) (9,401) (8,967) (10,439) (9,378)
Profit before credit impairment and income tax 9,958 9,966 10,849 10,155 11,159
Credit impairment charge (795) (688) (1,199) (1,956) (1,205)
Income tax expense (2,678) (2,775) (2,826) (2,299) (2,724)
Non-controlling interests (15) (16) (15) (11) (14)
Cash profit from continuing operations2 6,470 6,487 6,809 5,889 7,216
Cash profit/(loss) from discontinued operations (309) (682) 129 N/A N/A
Cash profit 6,161 5,805 6,938 5,889 7,216
Adjustments to arrive at statutory profit2 (208) 595 (532) (180) 277
Profit attributable to shareholders of the Company 5,953 6,400 6,406 5,709 7,493
Financial Position
Assets 981,137 943,182 897,326 914,869 889,900
Net assets 60,794 59,405 59,075 57,927 57,353
Common Equity Tier 1 11.4% 11.4% 10.6% 9.6% 9.6%
Common Equity Tier 1 – Internationally Comparable Basel 34 16.4% 16.8% 15.8% 14.5% 13.2%
Return on average ordinary equity (statutory)5 10.0% 10.9% 11.0% 10.0% 14.5%
Return on average assets (statutory) 0.6% 0.7% 0.7% 0.6% 0.9%
Cost to income ratio (cash)2 49.5% 52.0% 46.1% 50.7% 45.7%
Shareholder Value – Ordinary Shares
Total return to shareholders (share price movement plus dividends) 9.2% 0.6% 13.1% 9.2% (7.5%)
Market capitalisation 80,842 80,979 86,948 80,886 78,606
Dividend (cents) 160 160 160 160 181
Franked portion – interim 100% 100% 100% 100% 100%
– final 70% 100% 100% 100% 100%
Share price – high (dollars) $29.30 $30.80 $32.95 $29.17 $37.25
– low (dollars) $22.98 $26.08 $25.78 $21.86 $26.38
– closing (dollars) $28.52 $28.18 $29.60 $27.63 $27.08
Share Information
(per fully paid ordinary share)
Earnings per share (cents) (statutory) 210 221.6 220.1 197.4 271.5
Dividend payout ratio (statutory) 76.2% 72.1% 73.4% 81.9% 68.6%
Net tangible assets per ordinary share5 $19.59 $18.47 $17.66 $17.13 $16.86
No. of fully paid ordinary shares issued (millions) 2,835 2,874 2,937 2,927 2,903
Dividend reinvestment plan (DRP) issue price
– interim $27.79 $27.76 $28.80 $24.82 $31.93
– final - $26.03 $29.02 $28.16 $27.08
Other Information
No. of employees (full time equivalents) 39,060 39,924 44,896 46,554 50,152
No. of shareholders 506,847 509,238 522,425 545,256 546,558
  1. During 2018, part of Wealth Australia and TSO and Group Centre division was classified as a discontinued operation. 2017 comparatives have been restated accordingly. 2016 to 2015 have not been restated. All ratios are presented on a Group basis inclusive of discontinued operations across 2019 to 2015.
  2. Cash profit excludes non-core items included in statutory profit and is provided to assist readers in understanding the result of the ongoing business activities of the Group. Cash profit is not audited; however, the external auditor has informed the Audit Committee that the adjustments have been determined on a consistent basis across each period presented, and the adjustments for the sale impact of Shanghai Rural Commercial Bank (SRCB) in 2018 and 2017 are appropriate.
  3. On adoption of AASB 15, the Group reclassified certain items previously netted which are now presented gross in operating income and operating expenses. Only the comparative information for 2018 has been restated which increased total operating income and total operating expenses by $153 million for the September 2018 full year.
  1. Internationally Comparable Methodology applied for 2015–2018 aligns with APRA’s information paper entitled ‘International Capital Comparison Study’ (13 July 2015). Basel Internationally Comparable ratios do not include an estimate of the Basel l capital floor requirement.
  2. Average ordinary equity excludes non-controlling interests and preference shares.
  3. Equals shareholders’ equity less preference share capital, goodwill, software and other intangible assets divided by the number of ordinary shares
  2019 2018 2017 2016 2015
Fair and Responsible Banking
Net Promoter Score Ranking (relative to peers)
Australia Retail1 4 3 4 2 4
Australia Commercial2 3 3 4 4 4
Australia Institutional3 1 1 2 1 -
New Zealand Retail4 4 4 4 4 5
New Zealand Commercial and Agricultural5 5 5 5 5 5
New Zealand Institutional6 1 1 3 1 -
Code of conduct
Breaches 784 1,114 1,443 1,408 1,629
Investigations resulting in termination 151 226 262 254 294
Financial Wellbeing
Help enable social and economic participation of 1 million people by 2020 (cumulative total)7 998,474 889,135 550,361 453,054 -
Employees
Employee Engagement (%)8 77 73 72 74 76
Total Women in Leadership (%)9 32.5 32.0 31.1 29.9 29.5
Community
Total community investment ($m)10 142.2 136.9 131.1 89.8 74.8
Volunteer hours 134,930 124,113 113,127 113,071 108,142
Employee volunteering participation rate (%)11 42.4 34.6 29.4 - -
Housing
Provide NZ $100 million of interest free loans to insulate homes for ANZ mortgage holders (NZ$ million)12 6.3 - - - -
Environmental Sustainability
Fund and facilitate at least $15b by 2020 towards environmentally sustainable solutions for our customers (AU$ billion cumulative total)13 19.1 11.5 6.9 2.5 -
Environmental footprint
Total scope 1 & 2 GHG emissions (tCO2e) 156,568 171,012 180,993 193,569 209,531
Total scope 1, 2 & 3 GHG emissions (tCO2e) 250,857 266,906 273,216 299,224 335,085
Project finance portfolio14
Renewables (%) 83 76 70 63 60
Coal (%) 9 10 16 19 18
Gas (%) 8 13 13 18 22
Project finance commitment to renewable energy ($m) 1,371 1,076 1,141 875 881
  1. Roy Morgan Research Single Source, Australian population aged 14+, Main Financial Institution, six month rolling average to Sep’15, Sep’16, Sep’17, Sep’18 & Sep’19. Ranking based on the four major Australian banks.
  2. DBM Business Financial Services Monitor. Base: Commercial (
  3. Peter Lee Associates, 2019 Large Corporate and Institutional Relationship Banking surveys, Australia.
  4. Retail Market Monitor, Camorra Research, six month rolling average to Sep’15, Sep’16, Sep’17, Sep’18 & Sep’19.
  5. Business Finance Monitor, TNS Kantar Research. Base: Commercial ($3 million – $150 million annual turnover) and Agricultural (>500K annual turnover) customers. Four quarter rolling average to Q3’15, Q3’16, Q3’17, Q3’18 & Q3’19.
  6. Peter Lee Associates Large Corporate and Institutional Relationship Banking surveys, New Zealand 2016 – 2019, ranked against the Top 4 competitors (in 2016 rank based on question ‘which bank would you most likely to recommend’).
  1. Target commenced in 2016. Performance includes people helped through our initiatives to support financial wellbeing, including our financial inclusion, employment and community programs, and targeted banking products and services for small business and retail customers. Refer to the 2019 ESG Supplement for methodology (to be released in December).
  2. The 2017 engagement survey was run as a pulse survey sent to 10% of the bank’s employees with a 57% response rate.
  3. Measures representation at the Senior Manager, Executive and Senior Executive levels. Includes all employees regardless of leave status but not contractors (which are included in FTE).
  4. Includes foregone revenue ($109 million for 2019), being the cost of providing low or fee free accounts to a range of customers such as government benefit recipients, not-for-profit organisations and students.
  5. Commenced reporting in 2017.
  6. Target commenced in 2019.
  7. Target commenced in 2016. Performance includes funding or facilitation of initiatives that help lower carbon emissions, improve water stewardship, and minimise waste.
  8. Breakdown for 2017 & 2018 does not total to 100% due to rounding.
Important Dates for ShareholdersGrowing business sustainably