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Number one for customers in Asia

ANZ Insights

2024-02-08 00:00

ANZ has again been named the number one bank for customer relationships in Asia, reinforcing its place as the leading institutional bank in the region.

Coalition Greenwich has recognised ANZ as number one for overall relationship quality, as part of the Coalition Greenwich Voice of Client – Asian Large Corporate Banking study. The bank has taken out the award every year since 2017.

ANZ was also named number one for relationship quality in China for the seventh-straight year, and in Singapore for the second-straight time.

ANZ Managing Director, International, Simon Ireland said elevated rates, prolonged inflation and geopolitical shifts had created an uncertain global operating environment in 2023, so it was pleasing for the bank to be recognised by its customers.

“As an Australian Bank, we have a unique proposition and footprint in Asia focused solely on supporting trade and capital flows across the region,” he said. “We’ll continue to invest in our people and platforms to strengthen our capability.”

Among a handful of other awards, ANZ picked up gongs for “excellence” around ease of doing business, frequency of contact and proactive provision of advice.

Coalition Greenwich’s annual awards are based on an independent study which speaks to more than 950 Asia-based groups and foreign subsidiaries with an annual turnover of more than $US500 million.

The study asks executives from across Asia – excluding Australia, New Zealand and Japan – to rate their relationship quality with select organisations. 

Earlier in February, ANZ was named IFR Asia’s ESG House of the Year. In December, ANZ Institutional was named Australian sustainability debt house of the year for the fifth-consecutive time by KangaNews.

That followed news in May that ANZ had received the number one ranking in the 2023 Peter Lee Associates Large Corporate & Institutional Relationship Banking Survey, and the highest ever score in the history of the poll.

Read the full Coalition Greenwich report here

Number one for customers in Asia
Staff Writer
ANZ Insights
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