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Financial institutions

Number one for relationships

ANZ Insights

2023-05-31 04:30

ANZ Institutional has been recognised for the strength of its customer relationships, after receiving the best-ever score in Peter Lee’s yearly relationship measure.

According to the latest Peter Lee Associates Large Corporate & Institutional Relationship Banking Survey Australia, ANZ received the number one ranking in its relationship strength index (RSI), and the highest score in the history of the survey.

It’s the fourteenth time ANZ has received such recognition since 2005, after being named as such in 2005-06, 2008, 2010 (equal first), 2011, 2014-21 and 2023.

In addition, ANZ was named the most reliable and dependable bank for funding - the ninth consecutive year the bank has been recognised as such.

Peter Lee also found ANZ was outright leader for ESG and sustainable finance, advice and insights. The bank has secured the market-leading role in the environmental, social and governmental finance space every year since it was included in the survey.


ANZ Managing Director Institutional Australia & PNG Tammy Medard said the recognition was testament to an ANZ team that consistently delivers outstanding customer service, insight and support.

“The results recognise ANZ’s dominant position in the important ESG space,” she said. “That said, it’s a competitive market and we’ll keep working hard to ensure customers get what they need from us as their banking partner.”


The survey, which polls large Australian corporates on their banker relationships, also named ANZ Institutional the most trusted adviser, and the number-one lead bank in market penetraion. It was also ranked first in overall market penetration, relationship-manager capability, and overall satisfaction with products and services.

Separately, Peter Lee Associates Large Corporate & Institutional Transaction Banking Survey Australia has ranked ANZ as number one lead bank in  transaction banking market penetraion for the seventh consecutive year.

The bank was also named first for transaction banking product development and innovation, trade services, and supply chain finance.

ANZ Managing Director Transaction Banking Lisa Vasic said the result recognised ANZ as the most innovative provider in the market.

“We’re continuously improving our systems and offering valued insights and support to help our institutional customers sustainably build their businesses,” she said.

The Peter Lee Associates survey is a widely respected indicator of performance across institutional banking in Australia. According to Peter Lee, 610 Australia-based large businesses with more than $A500 million in annual turnover were surveyed in 2023.

The news comes after ANZ Institutional maintained its place as the leading bank in the region, after being named number one for overall relationship quality for the sixth-consecutive year in the 2022 Coalition Greenwich Asian Large Corporate Banking study.

ANZ Institutional was recognised for its leading customer support across capital markets in December, named by KangaNews as the number-one bond house in Australia for the 13th consecutive year.

You can read more about ANZ Institutional’s awards and recognition HERE.

Number one for relationships
Staff Writer
ANZ Insights


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