Contact us
Country contact information
Australia and New Zealand Banking Group Limited
Mumbai Branch
K Raheja Corp Tower,
Level 5, Block ‘G’
C-30, Bandra Kurla Complex,
Bandra East, Mumbai -400051
Maharashtra , India
Tel: + 91 22 4112 0000
Gurugram Branch
Level 19, One Horizon Center, Golf Course Road, DLF Phase–5
Sector 43, Gurugram - 122002, India
Tel: + 91 124 6627400
Bengaluru Branch
Hoysala Corpus, 1st Floor
Nandi Cross, NH-7, Devanahalli
Bengaluru, Karnataka 562110
Tel: + 91 80 6791 2800
Email : anz-india@anz.com
For all account-related enquiries, complaints/grievances
Please call us on the phone numbers below to speak to us regarding your enquiry.
You may also complete the ANZ Complaint Form (PDF 121kB), and send it to us by email or post.
Phone: +91 22 41120235 / Local Toll free: 0008006101008 / Overseas number: +65 6637 7671
E-mail: IN.Clientservices@anz.com
For unresolved queries/grievance re-dressal
To escalate unresolved complaints or if you are not entirely satisfied with the redressal provided, please contact our Nodal Officer.
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Key Policies
- ANZ India Deposit Policy (PDF 484kB)
- ANZ India Cheque Collection Policy (PDF 334kB)
- ANZ India Customer Grievance Redressal Compensation Policy (PDF 205kB)
- ANZ India Fair practise code for depositors external (PDF 425kB)
- ANZ India Citizen Charter (PDF 412kB)
- The Reserve Bank - Integrated Ombudsman Scheme 2021 (PDF 262kB)
- ANZ India Fair Practice code for lenders (PDF 112kB)
- Statutory Auditor Appointment Policy (PDF 301kB)
- Gold Scheme external 2021 (PDF 298kB)
- Customer Education Literature (PDF 856kB)
- FAQs on IRACP (PDF 227kB)
- Annexure to FAQs on IRACP (PDF 226kB)
- Protected Disclosure Scheme April 2022 (PDF 98kB)
- India Corporate Responsibility Charter (PDF 130kB)