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Find ANZ Contact
Find ANZ Contact

Contact us

Below you will find all the ways you can get into contact with ANZ in India.

Australia and New Zealand Banking Group Limited

ANZ Mumbai

Australia and New Zealand Banking Group Limited
2101, 21st Floor, Altimus,
Pandurang Budhkar Road, Worli,
Mumbai 400 018, Maharashtra, India.

Tel: + 91 22 4112 0000

ANZ Gurugram

Australia and New Zealand Banking Group Limited
The Executive Centre
Level 6, Unit 8 DLF Downtown Block 2, DLF City phase 3, Sector 25A
Gurugram 122002, Haryana, India.

Tel: + 91 124 6949712

 

ANZ Gift City

Australia and New Zealand Banking Group Limited
Office No. 304-305, Pragya 2, Block 15, Road 1C
Zone 1, GIFT SEZ
Gandhinagar 382355, Gujarat, India.

ANZ Bengaluru

Australia and New Zealand Banking Group Limited
Hoysala Corpus, 1st Floor
Nandi Cross, NH-7, Devanahalli
Bengaluru 562110, Karnataka, India.

Tel: + 91 80 6791 2800

Email : anz-india@anz.com

 

ANZ GCC

ANZ Support Services India Private Limited SEZ Zone
Embassy Property Developments Pvt Ltd (EPDPL)
Acacia Parcel 1, Ground Floor, 1st Floor and 6th to 18th Floors,
Outer Ring Road, Nagavara, Rachenahalli Village,
Bengaluru, 560045, Karnataka, India.

For all account-related enquiries, complaints/grievances

Please call us on the phone numbers below to speak to us regarding your enquiry.

You may also complete the ANZ Complaint Form (PDF), and send it to us by email or post.

Phone: +91 22 41120235 / Local toll free: 0008006101008 / Overseas number: +65 6637 7671

E-mail: IN.Clientservices@anz.com

Complaint Process Flowchart (PDF)

 

For unresolved queries/grievance re-dressal

To escalate unresolved complaints or if you are not entirely satisfied with the redressal provided, please contact our Nodal Officer.

 

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Key policies

  1. ANZ India Deposit Policy (PDF)

  2. ANZ India Cheque Collection Policy (PDF)

  3. ANZ India Customer Grievance Redressal Compensation Policy (PDF)

  4. ANZ India Fair practise code for depositors external (PDF)

  5. ANZ India Citizen Charter (PDF)

  6. The Reserve Bank - Integrated Ombudsman Scheme 2021 (PDF)

  7. ANZ India Fair Practice code for lenders (PDF)

  8. Statutory Auditor Appointment Policy (PDF)

  9. Gold Scheme external 2021 (PDF)

  10. Customer Education Literature (PDF)

  11. FAQs on IRACP (PDF)

  12. Annexure to FAQs on IRACP (PDF)

  13. Protected Disclosure Scheme April 2022 (PDF)

  14. India Corporate Responsibility Charter (PDF)
     

Public information

  1. Reserve Bank - Integrated Ombudsman Scheme - English version (PDF)

  2. Reserve Bank - Integrated Ombudsman Scheme - Hindi version (PDF)

  3. Reserve Bank - Nationwide Intensive Financial Awareness Campaign (PDF)

  4. List of Unclaimed Deposit & Accounts (PDF)

  5. ANZ DEAF Process and Claim Form (PDF)

  6. Department of Telecommunications Sanchar Saathi mobile app (PDF)

  7. Credit Guarantee Scheme for Exporters (PDF)

  8. Remittance Guide for Cross Border Documentation (PDF)

  9. Search and trace unclaimed bank deposits, insurance claims, shares, and mutual funds across the financial ecosystem

  10. Reserve Bank’s Complaint Management System CMS and Sachet Portal

  11. Framework for Cross Border Transactions

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