Contact us
Below you will find all the ways you can get into contact with ANZ in Hong Kong.
中文 | English
22/F Three Exchange Square
8 Connaught Place
Central, Hong Kong
Operating Hours: 9:00am - 6:00pm
(Closed on Saturday, Sunday and public holidays)
Tel: +852 3918 2000
Fax: +852 3918 7001
General Enquiry Email: Enquiry.HongKong@anz.com
If you are an ANZ Personal or Business Banking customer, please contact the relevant numbers:
Australia general enquiries
Tel: +61 3 9683 9999 (calling from outside Australia)
New Zealand general enquiries
Tel: +64 4 470 3142 (calling from outside New Zealand)
ANZ complaint handling procedure
We value your feedback
At ANZ, we are committed to ensuring our products and services meet your needs.
If our product and/or service haven’t met your expectations, or if you have a suggestion on how we can improve, please let us know by contacting our Complaints Officer either by letter, telephone, fax, or email, to the details provided below.
The written or verbal complaint should outline the facts, your concerns, what you are looking for from ANZ to resolve your complaint and how we may contact you. We may, where necessary, ask you to provide us information as detailed as possible, so we can investigate the matter without delay.
Letter by Post |
Level 22 Three Exchange Square 8 Connaught Place Central Hong Kong |
Telephone |
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Fax |
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Timeline for responding to your complaint
We endeavor to acknowledge receipt of your complaint within the next business day of receipt.
We will ensure that you receive, no later than thirty calendar days after the date on which the complaint is received either:
- a final response; or
- a holding response which explains why we are not yet in position to resolve your complaint and indicate when we expect to be able to provide a final response.
If a holding response is sent, we will ensure that, no later than sixty calendar days after the date on which the complaint is received, a final response is provided to you.
Our commitment to resolve complaints
All complaints will be treated in strict confidence, and we shall endeavor to resolve all complaints efficiently and with minimum inconvenience to you.
Any complaint received will be handled by the Complaint Officer or a designated person who was not originally involved in the matter giving rise to your complaint.
If you are not satisfied with our response, you may provide more information to us in writing by post or email or fax as outlined above, to enable us to review your complaint further.
Financial Dispute Resolution Centre
Please also note that, if you are not satisfied with our responses to your complaint and if you are eligible, you may refer your complaint to the Financial Dispute Resolution Centre. For details, please refer to their website at https://www.fdrc.org.hk/
By Regulation
a. Dodd-Frank (PDF)
By Business
a. Disclosure regarding ANZ's Role in the Wholesale Fixed Income, Currency and Commodities (FICC) Markets - Institutional Clients (PDF)
By Country
a. US Disclosures (PDF)
b. Hong Kong Disclosures