How we can help

Here’s how we may be able to help if you’re experiencing financial hardship

If you’re experiencing unexpected hardship, we’ll work with you to understand your individual circumstances and the best way for us to help.

Short term loan repayment relief

Depending on your circumstances and the outcome of our assessment, this assistance may be available to you.

Short term loan repayment relief is simply a temporary break from making your loan repayments.

For example, this may apply if you are unable to make your repayments for a temporary period and need temporary assistance with your repayments. Normally, you’ll need to have some certainty that your income will return.

Restructuring your loan

Depending on your circumstances and the outcome of our assessment, this assistance may be available to you.

A loan restructure is when we agree to make a change to your current loan repayments – for example:

• by increasing your loan term to reduce your regular payments, or
• by restructuring your current debts with ANZ.

Restructuring your loan may change how much you need to pay us over the term of the loan. We will work with you to help you understand the best option for you.

Frequently asked questions

What happens to my payments at the end of the short term loan repayment relief?

The amount you owe on your loan will increase at the end of your relief period. You’ll need to either increase your scheduled loan repayments or extend your loan term. If you increase your scheduled loan repayments, you’ll keep your loan term the same. We’ll work with you to help understand the best option for you.

Does interest still get charged during any short term loan repayment relief?

Yes. We still charge interest on your loan during the relief period, so the loan amount will increase. We add this interest to the loan amount, and we’ll charge interest on that amount as normal.

How long can I stop payments for?

Depending on your circumstances, short term loan repayment relief may be approved up to a maximum of 90 days. If you are still experiencing financial hardship at the end of the approved period, we’ll work with you to understand how else we may be able to help.

Can I restructure a loan with a fixed interest rate?

Yes, but fees may apply. An early repayment administration fee and early repayment recovery fees may apply – talk to us about your specific situation.

We’re here to help

Simply contact our team