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Contact us

We're making it easier for you to get in touch. 

Continuing to help where we can

Get the latest information on our COVID-19 response at

Ways to get support in the ANZ App

You can message us or call us with your identity already confirmed for fast track support straight to a specialist to get the answers you need.

  1. Log in to the ANZ App
  2. Tap on Support
  3. Tap Give us a call or Message us

Find out more

Call us

General enquiries

13 13 14

+61 3 9683 9999 (from overseas)

Internet banking enquiries

13 33 50

+61 3 9683 8833 (from overseas)

Lost or stolen cards

1800 033 844

+61 3 8699 6955 (from overseas)

ANZ Share Investing

1300 658 355

+61 3 8541 0458 (from overseas)

Aboriginal and Torres Strait Islander Customer Support Line

Speak with a culturally trained team member: 1800 037 366  Or see more information here

Write to us

Online enquiries about your ANZ account

If you need to contact us regarding your ANZ accounts, please login to Internet Banking and send a message via SecureMail. If you need to, please register here.


We're listening. Send us your complaints.

Make a complaint


If you would like to provide a compliment, you can send this here.

Send a compliment

Hoax or suspicious email

If you think you've received a hoax, email us here.

Credit Reporting enquiries & correction request

If you have a Credit Report correction request or enquiry, e.g. if you require ANZ to review the information included on your credit report about your ANZ accounts, you can submit it here.

Message us


You can message us or call us in the ANZ App. We’ll show you how.

Find us

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Download the ANZ App


Reverse charge calls

To make a reverse charge call from overseas to the numbers above, contact the international operator in the country you are calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge. If you dial the number directly, you may be charged for the call. The overseas reverse charge number is NOT available through mobile phones.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS  (PDF) and here for Android  (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

ANZ App for Android is only available on Google Play™. ANZ App for iPhone is only available from the App Store.

Apple, Apple Pay, Apple Watch, Face ID, iPad, iPhone and Touch ID are trade marks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.