We’re committed to help keep your banking safe, and you have a role to play too. By working together, we can keep you even safer. Below you can find out what we do, and what you can do, to protect you and your banking.
What we do to help protect your banking
ANZ employs a range of security measures to assist in protecting your account information. These measures extend from data encryption to firewalls. Firewalls, together with encryption technology help to provide some of the best security available to keep you and your account information protected.
Encryption is turning words and numbers into a coded language. Encryption prevents unauthorised users from being able to change or read your data. ANZ encrypts your data using 128-bit SSL (Secure Socket Layer) encryption technology. You can identify whether the Internet Banking session is secure or encrypted when you see <https://> in the address bar and/or when you see a padlock in the bottom right corner of the browser window. You can double click on the padlock to examine ANZ’s electronic signature.
ANZ employs a firewall to prevent unauthorised access to and from the network. A firewall acts as a barrier between your computer and the Internet. This helps ensure that only authorised data enters and leaves your computer, much like a security guard in front of a building.
Your sessions will time out after 15 minutes in Internet Banking and 5 minutes in the ANZ Pacific App. When this happens the system automatically "logs off" and ends your session.
If you are not using your device for an extended time, make sure you "log out" completely from the session so that your banking information cannot be viewed by others.
Further information about the security of your account transactions and related enquiries are contained within the ANZ Internet Banking Terms and Conditions (PDF, 125kB).
What you can do to protect your banking
Keep passwords and security codes secret
Don’t write them down, never disclose them to anyone (even ANZ or police), and take care not to let anyone see them. Make passwords hard to guess, change them regularly and make them different from other PINs and passwords.
Keep your devices secure
Keep them locked when not using them, never leave them unattended when you’re logged into ANZ Internet Banking or ANZ Pacific App – always log off when you’re finished, and keep anti-virus software and operating systems updated. Never use public computers or wifi (e.g. at libraries or cafes) for your banking as they may not be secure. Ensure that there is a padlock symbol in the right corner of your browser. Never click the ‘save my password/details’. Only install apps from the App Store or Google Play.
Watch out for scams
Delete emails from people or organisations you don’t know and never click on a link to ANZ Internet Banking in an email - always type anz.com/timorleste into your browser. Never enter your password into 3rd-party websites or pages you’ve accessed by clicking on a link. Even emails that look legitimate can be scams, so stay up to date.
Be careful if other people have access to your device – don’t enable fingerprint, face or other biometric identification access to your device or in your ANZ Pacific App settings if someone else’s fingerprint, face or other biometric identification is stored on your device, and don’t enable mobile wallet cards on a shared device. If you sell or give your device to someone else, remember to uninstall the ANZ Pacific App first.
Monitor your banking
Check your accounts regularly by looking at your statements for any transactions you don’t recognise. Check your transactions against receipts to make sure you’ve actually made them and that they are for the correct amount.
When to call us immediately
Contact us immediately if you become aware of anything that is out of the ordinary – for example:
- You see a transaction you don’t recognise in your accounts.
- You know or suspect that someone else knows your password, or has accessed your accounts without your authority.
- You receive a suspicious email or phone call or know or suspect you’ve been subject to fraud.