Pay BPAY bills

Our "Pay BPAY bill" service is an easy way to pay a bill to any registered BPAY® biller. All you need is the biller code and reference number, both located on your bill.

  • You can set recurring BPAY® bill payments for a specific period of time or allow the transfers to continue until you wish to stop them.
  • You can stop or change recurring BPAY® bills if necessary.
  • If you wish to delete a future dated bill payment, the request must be lodged with ANZ Internet Banking or ANZ Internet Banking for Business prior to 11.59pm Melbourne time on the day prior to the scheduled date.

Help me

FAQs

See also

Making a BPAY® bill payment is easy.

Step 1 - Navigate to "Pay BPAY bill"
  • Select the "Payments" menu 
  • Select "Pay BPAY bill" and follow the steps below.
Step 2 - Select an account to make a transfer from

Only the valid accounts for this type of payment will appear.

Step 3 - Select a BPAY biller to make a payment to
You can choose between two options:
Option 1 - Select an existing biller
  • If you have made previous BPAY payments and saved the biller's information you will see their details displayed.
  • You can select one of these billers if their information has not changed.
Option 2 - Add a new biller
  • You can make a payment to a new biller by selecting "Add a biller"
  • Enter the BPAY® biller code and Reference number located on your bill.
  • Enter the Biller name and Biller nickname.
  • Select "Save this biller to my BPAY biller list" if you want to save their details.
  • Select "Continue"
What if their details change?

You can edit your biller list anytime. 

Step 4 - Enter your payment details
  • Enter the amount you wish to pay, using a decimal point, if applicable.

Note: Some billers require a payment for the exact amount on the bill. These billers are indicated under the Biller Code and Biller Reference details on your bill.

Step 5 - Select your payment schedule

Select your payment schedule from the three "Make payment" options:

Option 1 - Create a one off bill payment for today
  • Select the "Today" option (if not already selected).
Option 2 - Create a one-off payment for a future date
  • Select the "Later" option
  • Enter or select a date for your payment.
Option 3 - Create a schedule of regular payments
  • Select the "Recurring" option
  • Select the "Frequency" of your payments. Either Daily, Weekly, Fortnightly, Monthly, Quarterly, Semi-annually or Annually.
  • Enter or select a start date. Your first payment will be made on this date
  • Specify when you want the payment schedule to end. The options are:
    • Never: The payments will continue to be made until you delete the scheduled payment(s). See Delete a future payment/transfer for more information.
    • After: Enter the number of payments to be made.
    • On:  Enter or select a date using the calendar icon. Payments will continue until this date. 
  • Select "Continue" to proceed.

Note: you cannot schedule a payment for more than 10 years from the start date.

Step 6 - Review and confirm

Before you proceed, please review your information to ensure it is correct. 

  • If you need to make changes, select "Back" and re-enter the correct details in steps 2-5.  Otherwise, proceed to the next step. 
  • When you are happy with the information entered select "Confirm".This will complete the bill payment and a confirmation message will display.

ANZ Internet Banking for Business Operators can click "Request authorisation" to submit the BPAY® bill payment to the relevant Authoriser or Administrator for approval.

Note: Certain billers require a payment for the exact amount on the bill and/or they require the payment to be made by the due date. For such billers, your payment may be returned to you, or may not be processed at all, if you do not satisfy these requirements. These billers are indicated under the Biller Code and Biller Reference details on your bill.

Step 7 - View your lodgement receipt
  • Your lodgement receipt is displayed to confirm that the bill payment has been submitted successfully.
  • This does not mean the bill payment will be processed successfully as that is dependent on the details you have entered being accurate and sufficient available funds being in the account from which the bill is to be paid.
  • Please make a note of the receipt number and lodgement number for your own records.
Important notes

When you are making a bill payment it is your responsibility to ensure the details you provide are correct.

  • We do not check payment details.
  • If payment details are incorrect it may result in an unsuccessful bill payment or the wrong biller or account receiving funds.
  • If you have a query about a bill payment you can send us a SecureMail via ANZ Internet Banking or call ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
How to stop recurring or future bill payments

You can stop recurring or future bill payments by deleting the payment schedule from your future payments and transfers list. If you wish to delete a recurring or future dated payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time the day  before the scheduled payment date.

Need more help?

Use our frequently asked questions to find out more about making BPAY® bill payments.

Getting started

What is the BPAY® bill payment facility?

BPAY® enables you to pay bills online. 

You do not need to register to pay BPAY® bills online. You simply need to have a bill that has your biller details (including biller code and reference number) on it.

How do I pay BPAY® bills online?

You can pay your bills online via "Pay BPAY bill" from "Payments" menu. This service is activated by default when you register for ANZ Internet Banking.

You simply need to have a bill that has your biller details (including biller code and reference number) on it.

Do I need to link an account before I can use it to pay bills online?

Yes. The account needs to be linked to your ANZ Internet Banking before you can use it to pay bills online. You can link an account to ANZ Internet Banking in one of three ways:

  • Use the link my accounts function in ANZ Internet Banking - this will take 24-48 hours.
  • Contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week - this will be provide immediate access.
  • Visit your nearest ANZ branch - this will provide immediate access.

If you are an ANZ Internet Banking for Business customer, please download, print, complete and fax the maintenance form to request an account to be linked.

Find out more about managing ANZ Internet Banking for Business access:

Do I need to register a BPAY® biller before I can pay a bill to them?

No. You do not need to register a BPAY® biller before making a bill payment to them.

You simply need a bill that has your biller details (including biller code and reference number) on it.

Where can I find my BPAY® biller code and reference number?

You can find the BPAY® biller code and reference number on your bill.

What daily limits apply when paying BPAY® bills?

BPAY® has a single transaction limit of $50,000 and a daily limit of $75,000 per CRN for ANZ Internet Banking. A daily limit of $150,000 applies to ANZ Internet Banking for Business.

Individual billers may have varying authorised payment limits.

Future and past payments/transfers

How to stop recurring or future bill payments?

You can stop recurring payments by deleting the series from your future payments and transfers list.  If you wish to delete a future dated payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.

Find out more about deleting future payments and transfers:

Back to top

Where can I see payments I've made in the past?

Select "View past payments / transfers" from the "Payments" menu which allows you to view your past ANZ Internet Banking payments and transfers. You may search transactions by:

  • the account from which the payment or transfer was made (including closed accounts or accounts that have been de-linked from your CRN)
  • date range
  • transfer or payment type.

You can view details of your payments and transfers for the last 120 days via ANZ Internet Banking. For transactions prior to the last 120 days please refer to your paper statements or online statements or contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week to order a copy of your statement.

Find out more about past payments/transfers:

Can I schedule future dated payments?

Yes. You can schedule future dated payments via "Schedule multiple future payments / transfers" from the "Payments" menu. You can lodge up to ten payments which could be a combination of fund transfers, Pay Anyone transfers and bill payments.

Find out more about scheduling multiple payments/transfers:

Where can I see payments I've scheduled for future dates?

Select "Manage future payments / transfers" from the "Payments" menu provides you with a summary of the transfers or bill payments you have scheduled via ANZ Internet Banking to be processed on a future date.

Find out more about future payments and transfers:

I need to delete a future dated transaction - how can I do this?

You can delete future bill payments via "Manage future payments / transfers" in the "Payments" menu.

  • Select the payment or transfer you wish to delete.
  • Select "Delete".
  • This will immediately delete the selected future dated payment.
  • The payment will remain in your future payments/transfers list with a status of "deleted" until the due date.
  • If you wish to delete a transfer, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to payment.

Find out more about deleting future payments and transfers:

BPAY® bill payment enquiries

What if I enter the wrong biller details while making a bill payment?

ANZ can investigate any BPAY® transaction on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the transaction.

  • Transaction disputes can take up to 21 days to be resolved.
  • The EFT Disputes Department will advise you of the result in writing.
  • To lodge your enquiry please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week or via SecureMail.
How do I know if my BPAY® bill payment went through correctly?

Whenever you submit a BPAY® bill payment you receive a lodgement number . This confirms your payment was successfully submitted. You will also receive a receipt number when your payment is actually processed.

  • You can check the status of your BPAY® bill payments and the receipt number via the "View past payments / transfers" in the "Payments" menu
  • For unsuccessful payments, the status will show as "failed".
  • You can also view the details of the payment to see the reason for failed payments.
How long does it take for the BPAY® bill payment to be completed?

Bill payments requested before 6.00pm Melbourne time on a bank business day will be processed to your account on the same day.

  • Transfers requested after this time will be debited immediately but may be processed on the next banking business day
  • The time that it takes for the biller's account to be credited will depend on the policy and systems of the biller's bank.
I have a query about a BPAY® bill payment I've made online - what can I do?

You can check the details of the payment via the "View past payments / transfers" in the "Payments" menu in ANZ Internet Banking. 

  • This page shows you the list of payments and transfers that you have completed online. You can view up to 120 days of transactions.
  • You can select the payments to view the details.
  • If you need more information on your payment, you can enquire about a past BPAY® bill payment using SecureMail.
  • If you prefer to call ANZ, or you believe an unauthorised payment has been made using your ANZ Internet Banking CRN, please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
What can I do if the BPAY® bill payment has not been received?

ANZ can investigate any BPAY® bill payment on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the transaction.

  • BPAY® bill payment disputes can take up to 21 days to be resolved.
  • The EFT Disputes Department will advise you of the result in writing.
  • You can dispute or enquire about a past BPAY® bill payment using SecureMail or you can contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Miscellaneous

Can I make a bill payment with my ANZ Credit Card?

Bill payments from your ANZ Credit Card can be processed as either a purchase or cash advance. This is dependent upon how the biller is set up with the BPAY® billing service. The biller has the option of accepting a credit card as a method of payment.

  • If the biller chooses to accept, the bill payment is processed as a purchase.
  • If the biller does not accept credit card payments, ANZ may allow you to make the payment from your ANZ Credit Card (if sufficient funds are available).
  • If you choose to proceed with the credit card payment, it will be processed as a cash advance, a fee may be charged and interest will accrue accordingly.
How do I add a BPAY® biller details to my ANZ Internet Banking?

You can add a BPAY® biller to your ANZ Internet Banking via "Manage payees" in your "Profile" menu.

How much does it cost to pay bills online?

There is no charge for paying bills online. However, if you use all of your monthly free withdrawals for your accounts, normal excess transaction fees and government charges will apply.

Payments initiated via BPAY® from an ANZ Credit Card may be considered as a cash advance, hence may incur an interest.

Important notes
  • You must ensure that the details provided by you are correct, or your payment may be unsuccessful or paid to an incorrect account or biller. We do not check that the details provided by you are correct.
  • When you request future-dated payments or transfers please remember that cleared funds must be available in your account at 11.59pm Melbourne time on the day before the scheduled payment or transfer date.
  • Certain billers require a payment for the exact amount on the bill and/or by the due date. For such billers, your payment may be returned to you, or may not be processed at all, if you do not satisfy these requirements. These billers are indicated under the Biller Code and Biller Reference details on your bill.
  • If your enquiry relates to a transfer with a "Status Unknown" message, please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
  • All payments initiated via BPAY® for the same day payment will be processed after 6.00pm (AEST).
  • All BPAY® payments requested after 6.00pm Melbourne time or on weekends or a public holiday for the same day transfer are processed on the following bank business day.
  • All future-dated transfers will be processed by us on the morning of the date requested unless the payment date falls on a weekend or public holiday in which case the transfer will be processed on the next bank business day.
  • BPAY payments initiated from an ANZ Credit Card may be processed as a cash advance, a fee may be charged and interest will accrue accordingly.
  • The resolution of a bill payment enquiry can take up to approximately 21 days.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518