Pay BPAY bills

Making a BPAY® bill payment is easy.

Step 1 - Navigate to "Pay BPAY bill"
  • Select the "Payments" menu 
  • Select "Pay BPAY bill"
Step 2 - Select an account to make the payment from
  • Select the account after doing the following:
    • looking through your accounts; or
    • filtering your accounts using the filter textbox (look for the magnifying glass):
      • Enter characters of your account’s BSB, Account number, Account name, Available funds or Current balance
      • To filter on Available funds or Current balance, be sure to include any commas. Eg. Type in 2,300 rather than 2300.
  • Note: Only the accounts valid for this type of payment will be shown.
Step 3 - Select a BPAY biller to make a payment to
You can choose between two options:
Option 1 - Select an existing biller
  • Select the biller you wish to pay after doing the following:
    • looking through your billers; or
    • filtering your billers using the filter textbox (look for the magnifying glass).
      • Enter characters of your biller’s nickname, Biller name, Biller Code, or reference number
  • If you change your mind and want to select a different biller, either:
    • Select the new biller (if the view toggle is set to “Tile”)
    • Select the dropdown and then select a new biller (if the view toggle is set to “List”)
  • Note: If you need to delete or save changes to an existing biller in your BPAY biller list, you can’t do it from here. Find out how to make changes to your BPAY Biller list.
Option 2 - Create a new biller
  • Select "Create a new biller"
  • Enter the BPAY® Biller Code and Reference number located on your bill
  • Enter the official Biller name and also a Biller nickname
  • If you want this biller to be available for other Bpay bill payments, select "Save this biller to my BPAY biller list"
  • Select "Continue"
  • Note: the system will only save the biller to your BPAY biller list once you reach step 7.
Step 4 - Enter your payment details

Enter the payment details:

Amount: Enter the amount you wish to pay, using a decimal point, if applicable. Note that some billers require a payment for the exact amount on the bill. These billers are indicated under the Biller Code and Biller Reference details on your bill.

Reference number: This field is only required if your biller provides a new reference number for each new bill.

Step 5 - Select your payment schedule

Select your payment schedule from the three "Make payment" options:

Option 1 - Create a one off bill payment for today
  • Select the "Today" option (if not already selected).
Option 2 - Create a one-off payment for a future date
  • Select the "Later" option
  • Enter or select a date for your payment.
Option 3 - Create a schedule of regular payments
  • Select the "Recurring" option
  • Select the "Frequency" of your payments. Either Daily, Weekly, Fortnightly, Monthly, Quarterly, Semi-annually or Annually.
  • Enter or select a start date. Your first payment will be made on this date
  • Specify when you want the payment schedule to end. The options are:
    • Never: The payments will continue to be made until you delete the scheduled payment(s). See Delete a future payment/transfer for more information.
    • After: Enter the number of payments to be made.
    • On:  Enter or select a date using the calendar icon. Payments will continue until this date. This must be a date within the next 10 years.
  • Select "Continue" to proceed.
Step 6 - Review and confirm
  • Review all your information to ensure it is correct. If you notice mistakes, select "Back" and re-enter the correct details in steps 2-5
  • When you are happy with the information entered, select "Confirm"

    If you are an ANZ Internet Banking for Business Operator, you will instead select  "Request authorisation" to submit the BPAY® bill payment to the relevant Authoriser for approval.

Note: Certain billers require a payment for the exact amount on the bill and/or they require the payment to be made by the due date. For such billers, your payment may be returned to you, or may not be processed at all, if you do not satisfy these requirements. These billers are indicated under the Biller Code and Biller Reference details on your bill.

Step 7 - View your lodgement receipt
  • Your lodgement receipt is displayed to confirm that the bill payment has been submitted successfully
  • You’ll also receive a receipt number immediately if you selected “Today” as your payment schedule. If the payment is scheduled for a future date, the receipt number will be available once your payment is actually processed.
  • The lodgement receipt doesn't necessarily mean the bill payment will be processed successfully as that is dependent on the details you have entered being accurate and on  sufficient available funds being in the account on the set date(s)
  • Please make a note of the lodgement number and receipt number (if available) for your own records.
Important notes
  • Future dated payments require cleared funds in your account prior to 11.59pm Melbourne time on the day before the scheduled payment date, or your payment will be unsuccessful
  • When you are making a bill payment it is your responsibility to ensure the details you provide are correct. We do not check payment details. If payment details are incorrect it may result in an unsuccessful bill payment or the wrong biller or account receiving funds.
  • If you have made a mistake in your bill payment you can send the details via ANZ Internet Banking’s Enquire about a past BPAY® bill payment function or call ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week. It may take up to 21 days for the resolution of a BPAY dispute.

Need more help?

Use our frequently asked questions to find out more about making BPAY® bill payments.

Getting started

What is the BPAY® bill payment facility?

BPAY® enables you to pay bills in ANZ Internet Banking. 

You don't need to register to pay BPAY® bills in ANZ Internet Banking. You simply need to have a bill that has your biller details (including biller code and reference number) on it.

How do I pay BPAY® bills online?

You can pay your bills online via "Pay BPAY bill" from "Payments" menu. This service is activated by default when you register for ANZ Internet Banking.

You simply need to have a bill that has your biller details (including biller code and reference number) on it.

Do I need to link an account before I can use it to pay bills online?

Yes. The account needs to be linked to your ANZ Internet Banking before you can use it to pay bills online. You can link an account to ANZ Internet Banking in one of three ways:

  • Use the link my accounts function in ANZ Internet Banking - this will take 24-48 hours.
  • Contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week - this will be provide immediate access.
  • Visit your nearest ANZ branch - this will provide immediate access.

If you are an ANZ Internet Banking for Business customer, please download, print, complete and fax the maintenance form to request an account to be linked.

Find out more about managing ANZ Internet Banking for Business access:

Do I need to register a BPAY® biller before I can pay a bill to them?

No. You do not need to register a BPAY® biller before making a bill payment to them.

You simply need a bill that has your biller details (including biller code and reference number) on it.

Where can I find my BPAY® biller code and reference number?

You can find the BPAY® biller code and reference number on your bill.

What daily limits apply when paying BPAY® bills?

BPAY® has a single transaction limit of $50,000 and a daily limit of $75,000 per Customer Registration Number for ANZ Internet Banking. A daily limit of $150,000 applies to ANZ Internet Banking for Business.

Individual billers may have varying authorised payment limits.

Future and past payments

How to stop recurring or future bill payments?

You can stop recurring payments by deleting the series from your future payments and transfers list.  If you wish to delete a future dated payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.

Find out more about deleting future payments and transfers:

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Where can I see payments I've made in the past?

You can view details of a payment processed in the last 120 days via ANZ Internet Banking. 

For payments processed prior to the last 120 days please refer to your paper or online statements, or contact general enquiries to order a copy of your statement.

Find out more about past payments/transfers:

Can I schedule future dated payments?

Yes. You can easily schedule your payment for a future date by choosing the appropriate option as outlined in Step 5 - Select your payment schedule.

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Where can I see payments I've scheduled for future dates?

The "Manage future payments / transfers" function provides you with a summary of the transfers or bill payments you have scheduled via ANZ Internet Banking to be processed on a future date.

Find out more about future payments and transfers:

I need to delete a future dated payment - how can I do this?

You can delete future bill payments via the "Manage future payments / transfers" function in ANZ Internet Banking.

Find out more about deleting future payments and transfers:

BPAY® bill payment enquiries

What if I enter the wrong biller details while making a bill payment?

ANZ can investigate any BPAY® transaction on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the payment.

  • Disputes can take up to 21 days to be resolved
  • The EFT Disputes Department will advise you of the result in writing
  • To lodge your enquiry, you can enquire about a past BPAY® bill payment in ANZ Internet Banking or contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
How do I know if my BPAY® bill payment went through correctly?

Whenever you submit a BPAY® bill payment you receive a lodgement number . This confirms your payment was successfully submitted. You will also receive a receipt number when your payment is actually processed.

  • You can check the status of your BPAY® bill payments and the receipt number via the "View past payments / transfers" in the "Payments" menu
  • For unsuccessful payments, the status will show as "failed".
  • You can also view the details of the payment to see the reason for failed payments.
How long does it take for the BPAY® bill payment to be completed?

Bill payments requested before 6.00pm Melbourne time on a bank business day will be processed to your account on the same day.

  • Transfers requested after this time will be debited immediately but may be processed on the next banking business day
  • The time that it takes for the biller's account to be credited will depend on the policy and systems of the biller's bank.
I have a query about a BPAY® bill payment I've made online - what can I do?

You can check the details of the payment via the View past payments/transfers function in ANZ Internet Banking. 

  • You can select the payment to view the details
  • If you need to provide amended details, you can enquire about a past BPAY® bill payment in ANZ Internet Banking
  • If you prefer to call ANZ, or you believe an unauthorised payment has been made using your ANZ Internet Banking Customer Registration Number, please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
What can I do if the BPAY® bill payment has not been received?

ANZ can investigate any BPAY® bill payment on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the transaction.

  • BPAY® bill payment disputes can take up to 21 days to be resolved.
  • The EFT Disputes Department will advise you of the result in writing.
  • You can enquire about a past BPAY® bill payment in ANZ Internet Banking, or you can contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Miscellaneous

Can I make a bill payment with my ANZ Credit Card?

Bill payments from your ANZ Credit Card can be processed as either a purchase or cash advance. This is dependent upon how the biller is set up with the BPAY® billing service. The biller has the option of accepting a credit card as a method of payment.

  • If the biller chooses to accept, the bill payment is processed as a purchase.
  • If the biller does not accept credit card payments, ANZ may allow you to make the payment from your ANZ Credit Card (if sufficient funds are available).
  • If you choose to proceed with the credit card payment, it will be processed as a cash advance, a fee may be charged and interest will accrue accordingly.
How do I add a BPAY® biller details to my ANZ Internet Banking?

You can add a BPAY® biller to your ANZ Internet Banking. All you need is the biller code and reference number from the bill and the description of the bill.

How much does it cost to pay bills online?

There is no charge for paying bills online. However, if you use all of your monthly free withdrawals for your accounts, normal excess transaction fees and government charges will apply.

Payments initiated via BPAY® from an ANZ Credit Card may be considered as a cash advance, hence may incur an interest.

How can I find my billers more easily?

If you have a lot of billers in your BPAY Biller list, and you are finding it difficult to locate your biller when making a BPAY payment, you can try one or both of the below methods:

  • Change the view toggle. You can choose to view your payees either in a multi-column ‘Tile’ view, or a more traditional single column ‘List’ view
  • Use the filter textbox. You can type characters into the filter textbox (look for the magnifying glass) to reduce the number of billers displayed. Only the billers matching what you’ve typed will be shown.
Important notes
  • You must ensure that the details provided by you are correct, or your payment may be unsuccessful or paid to an incorrect account or biller. We do not check that the details provided by you are correct
  • The resolution of a bill payment enquiry can take up to approximately 21 days
  • When you request future-dated payments, please remember that cleared funds must be available in your account at 11.59pm Melbourne time on the day before the scheduled payment date
  • Certain billers require a payment for the exact amount on the bill and/or by the due date. For such billers, your payment may be returned to you, or may not be processed at all, if you do not satisfy these requirements. These billers are indicated under the Biller Code and Biller Reference details on your bill
  • If your enquiry relates to a payment with a "Status Unknown" message, please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week
  • All payments initiated via BPAY® for the same day payment will be processed after 6.00pm (AEST).
  • All BPAY® payments requested after 6.00pm Melbourne time or on weekends or a public holiday for the same day payment are processed on the following bank business day
  • All future-dated payments will be processed by us on the morning of the date requested unless the payment date falls on a weekend or public holiday in which case the payment will be processed on the next bank business day
  • BPAY payments initiated from an ANZ Credit Card may be processed as a cash advance, a fee may be charged and interest will accrue accordingly.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518