Delete a direct loan payment

Direct loan payments are an easy way to set up recurring payments to your linked ANZ loan accounts.

  • You can choose to set up or increase a prime loan payment, which acts as the primary loan payment method and automatically increases if the minimum loan payment amount increases.
  • Alternatively, you can set up regular direct loan payments, which don't automatically update if the minimum loan payment amount increases.

You can delete a direct loan payment but remember that you won't be able to get the details back once you have deleted the payment.

Help me


See also

To delete a direct loan payment:

  • Go to the "View Accounts" page.
  • This is the first page you see when you log on to ANZ Internet Banking.
  • If you cannot locate it, select "View Accounts" from the "Accounts" menu.
  • Select your loan account by clicking on the account name.
  • Click the "Create or manage direct loan payments" link.
Direct loan payments summary

The "Direct loan payments" page will display the following information:

  • Select: allows you to select a specific direct loan payment.
  • Account name: displays the account name of the account that the loan is paid from.
  • Account number: displays the account number of the account that the loan is paid from.
  • Amount: displays the direct loan payment amount
  • Frequency: displays the current frequency of any direct loan payment(s).
  • Expiry date: displays the current expiry date of any direct loan payment(s). If the payment is "Until further notice", it will display the text "Ongoing".
  • Prime payment: displays "Yes" or "No" depending on whether this is the primary payment.
Before deleting a direct loan payment
  • If you are deleting your prime payment please make alternative arrangements to pay your loan, otherwise you are at risk of missing repayments.
Step 1 - Select the payment and click "Delete payment"

Select the direct loan payment you wish to delete, using the radio buttons under the "Select" column.

  • Click "Delete payment" to remove the payment.
Step 2 - Read and accept the customer authorisation

Read and accept the conditions for loan repayments on the "Direct loan payment - Customer authorisation" page.

  • Click "I Accept" on the right.

If you do not want to proceed with deleting this payment, click on the "Cancel" button on the bottom left.

Step 3 - View your lodgement receipt

Once you accept the customer authorisation the "Direct loan payment - lodgement receipt" page will display, showing the loan payment details and the transfer instructions.

To print this page, click on the "Print" icon in the top right corner.

  • A print-friendly version of the page will display. Click on "Print" at the top of the page to print the page.
  • If there is no print icon in the top right corner please use your own browser's print function (Control + P).

Need more help?

Use our faqs to find out more about deleting a direct loan payment.

Why is there a "Yes" or "No" under the prime payment column?

The "Yes" or "No" indicates whether the payment is a prime payment or not.

  • If the field displays "Yes" this means that you have chosen this payment method as your only directly credited method of payment for this loan. Prime payments are managed by ANZ so they will be automatically increased if your minimum amount is increased (e.g. due to an increase in interest rates).
  • If this field displays "No", then the payment is not a prime payment and you will need to make other payment arrangements to meet your minimum repayment requirements.
Can I delete a prime payment?

Yes. You can delete a prime payment.

  • If you delete your prime payment, you need to make alternative arrangements to pay the minimum required payment amount on your loan, otherwise you may miss payments on your loan.
Can I delete any direct loan payments to my loan via ANZ Internet Banking?

You can delete any direct loan payments requested via ANZ Internet Banking that appear on the "Direct loan payment" page.

Who do I contact if I need more information on my direct loan payments?

You can contact ANZ for more information on your loan contract and loan payments:

  • ANZ Home Loans: 13 25 99, 8.00am to 9.30pm (AEST), Monday to Friday
  • ANZ Personal Loans: 1800 801 485, 8.00am to 8.00pm (AEST), Monday to Friday
  • ANZ Business Loans: 1800 801 485, 8.00am to 8.00pm (AEST), Monday to Friday.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.