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ANZ Transactive - Global
Online resources and help

Find support resources for ANZ Transactive - Global including online help, videos, technical guides and other important information.

Access online resources and help for additional services including ANZ Transactive - Trade/APEA and ANZ Transactive - Cash Asia.


Online help

ANZ Transactive - Global Help

For current information on the status of ANZ Digital Services please visit ANZ Digital Services Status Page.


Additional resources

Important information

Assisting your Business Continuity Planning during COVID-19 (PDF 524kB)


Video channel

ANZ Transactive - Global guides via our Youtube channel


Technical guides

ANZ Fileactive & ANZ Transactive ABA File Checker

Troubleshooting Guide (PDF 71kB)

File Formats – Web Only (with ANZ Transactive - Global payments) (PDF 2.3MB)

File Formats – Host-to-Host (with ANZ Transactive - Global payments) (PDF 5.45MB)


Simplified Chinese user guides

Getting Started User Guide (PDF 901kB)

Accounts User Guide (PDF 1.25MB)

Report Centre User Guide (PDF 1.04MB)

Payments User Guide (1.06MB)


Nostro customer documentation

MT199 registration templates:

STP guidelines:

Cut-off times:

Public holidays:

Platform access

Access your digital banking platforms at ANZ Digital Services.



Security device user guide

For more information about staying safe online, visit Online security.



Help guide the continuous improvement of our digital products and services by completing our feedback form.


Contact us

If you need any further assistance, please contact your ANZ Customer Service Centre.

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