What is an ANZ security device?
An ANZ Security Device is a key ring sized device that is used by individuals approved to authorise third-party transactions made via ANZ Internet Banking for Business.
How does it work?
Your security device works by generating a new six digit number every 60 seconds. This number is a single use security device code. Each time you transact with a third-party via ANZ Internet Banking for Business (e.g. make a BPAY®, pay anyone, international payment or initiate a direct debit), you will be asked to enter the security device code that is displayed on your security device at that time.
What is two-factor authentication (2FA)?
Two-factor authentication, often referred to as 2FA, is an authentication process which uses two layers to verify your identity.
1st Factor - Your customer registration number (CRN) and password are the first-factor or first layer of authentication used to confirm your identity.
2nd Factor - The second-factor is an additional authentication layer of security. Your security device provides this additional layer, and is requested each time you authorise a third-party transaction via ANZ Internet Banking for Business.
How do I use my security device?
You will be asked to enter the security device code every time you perform a third party transaction via ANZ Internet Banking for Business (e.g. make a BPAY®, pay anyone, international payment or initiate a direct debit). To learn more, visit the online demonstration.
Can I make third party transactions without my security device?
Third-party transactions in ANZ Internet Banking for Business cannot be made without your security device. If your security device has been lost or misplaced, please contact the ANZ Internet Banking for Business Help Desk on 1800 269 242 (International callers: +61 3 8699 6906) between 9am and 8pm AEST Monday to Friday.
Will I be able to use my security device when I am away from my computer?
As your security device is linked to your CRN, anywhere you access ANZ Internet Banking for Business you can use your device.
Can I have more than one security device?
Only one security device will be issued for each CRN. Once your device has been registered, it will only work with your CRN.
How long will my ANZ security device last?
Your ANZ Security Device should last for approximately five years. ANZ will send out a replacement ANZ Security Device to you prior to expiry. If your ANZ Security Device stops working before this time, you can arrange for a new one to be sent to you by calling the ANZ Internet Banking for Business Help Desk on 1800 269 242 (International callers: +61 3 8699 6906) between 8am and 8pm AEST Monday to Friday.
My security device is displaying a small number 3 in the bottom right corner. What should I do?
Your security device is indicating that its battery life is low. Please do not attempt to replace the battery. Please contact the ANZ Internet Banking for Business Help Desk on 1800 269 242 (International callers: +61 3 8699 6906 between 9am and 8pm AEST Monday to Friday, to order a replacement security device.
What should I do if my security device is faulty or damaged?
If your security device is faulty or damaged, please contact the ANZ Internet Banking for Business Help Desk on 1800 269 242 (International callers: +61 3 8699 6906) between 9am and 8pm AEST Monday to Friday, to order a replacement security device.
What do I do if I lose or misplace my security device or it is stolen?
Please contact the ANZ Internet Banking for Business Help Desk on 1800 269 242 (International callers: +61 3 8699 6906) between 9am and 8pm AEST Monday to Friday, to order a replacement security device.
Is my security device water proof?
Your security device has been extensively tested in a number of environments. While it is water resistant, dust-proof and reasonably damage proof, please keep your security device in a safe place.
How else does ANZ make internet banking secure? Apart from keep my security device safe, what can I do to maximise security?
It is important to ANZ to protect your account information and, as a result, a range of security measures are employed. These protection measures extend from data encryption to firewalls and are the best available to ensure that your password, account details and other sensitive information are not accessed by an unauthorised person.
ANZ employs a range of security measures to assist in protecting your personal account information. These measures extend from data encryption to firewalls.
The firewalls, together with 128-bit SSL encryption technology, help to provide some of the best protection available to keep your password, account details and other sensitive information, including any messages sent via SecureMail, from being read by an unauthorised person.
To access ANZ Internet Banking for Business, you need your CRN and password. Your password protects the security of your information. You should read the terms and conditions in ANZ Internet Banking concerning your responsibilities in keeping your password secure.
Here are a few helpful tips to assist you in choosing and using your password:
- Change your password regularly, preferably every 30 days.
- When choosing a password, select something that you will easily remember but which will not be obvious to others (for example family names, street names or birth months).
- Keep your password confidential - you should not share or reveal your password to anyone.
- When changing your password, we recommend that you make it significantly different from passwords you have used previously.
Your timeout limit
Within ANZ Internet Banking for Business, your banking session can remain unattended for a maximum of 15 minutes. After this time, the system automatically logs off and ends your session.
Remember, if you are not using your computer for a period of time, make sure you 'log off' completely from ANZ Internet Banking for Business so that sensitive banking information cannot be viewed by others.
SMS notifications are sent to your mobile to notify you that certain transactions have been performed via your ANZ Internet Banking or Mobile Banking. If you or a linked customer to the account did not perform the transaction, immediately notify us on 13 33 50 . For more information you can visit our online security page.
I have a $1,000,000 Pay Anyone limit. What additional authentication does ANZ require to ensure my Internet Banking is secure?
ANZ is committed to keeping your online banking secure.To support your ANZ Internet Banking for Business $1,000,000 Pay Anyone limit, additional authentication is required for certain transactions.
- ANZ may contact you to verify the details of certain payments using this limit. It is important to ensure you confirm transaction details with us from your source of truth (i.e. an invoice) to prevent sophisticated fraud threats.
- ANZ recommends that all transactions of $500,000 and above are authorised prior to 4.00pm AEST. If we are unable to contact you to verify transaction information that day, payments may be cancelled.
- It is important that you keep your contact details up-to-date. You can do so by contacting your ANZ Relationship Manager, our ANZ Internet Banking for Business (IB4B) Helpdesk (1800 269 242 between 8am - 8 pm) or visit your local ANZ Branch.
What do I do if I have forgotten my password?
If you forget your password, or enter the incorrect one too many times and have your access blocked, please call 13 33 50 (International +61 3 9683 8833). Once a customer service consultant has confirmed your identity, a temporary password will be provided to you so that you can access ANZ Internet Banking for Business. You will then be required to select your own unique password, which should be used the next time you log onto ANZ Internet Banking for Business.
Please note, administrators can reset passwords for all operators. Visit the online demonstration to learn how to reset an operator password.