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Find ANZ Contact
Find ANZ Contact

Merchant services

ANZ Merchant Solutions provides a range of options to meet both your business needs and the purchasing preferences of your customers, whether in-store, online or via mobile technologies.

Optimising business performance

Convenient payment solutions

  • Payment processing provides industry solutions that are designed to meet business needs. You’ll receive payments to ease your cash flow, providing your clients or patients with convenient payment solutions

Reduced risk

  • Pre-authorisation may help to provide assurance that a customer’s card is valid and has sufficient funds by giving you the ability to place payments on hold for certain periods (as determined by card issuers)1

Tipping feature

  • The tipping feature gives customers the option to include a tip when making credit card payments, with the tip and purchase displayed on a single receipt1

Medicare payments

  • Medicare Easyclaim allows you to lodge Bulk Bill and patient Medicare claims electronically, using the EFTPOS network. Medicare Easyclaim may help reduce paperwork, streamline your claims processes and improve your cash flow, all through one device2

Online payment options

  • Internet payment solutions may be helpful if you want to increase sales opportunities. By using gateway solutions, you can conveniently accept online card payments, while allowing customers to pay you 24/7

Please submit any maintenance requests using the form below.

Maintenance requests include:

  • Managing or changing details on an existing ANZ Merchant Facility
  • Transaction enquiries
  • Adding AMEX or Diners details to a Merchant Facility
  • Returning terminals or closing a Merchant Facility

ANZ Merchant Maintenance Form (PDF 1.4MB)

To view this form, open it in Internet Explorer. Or right click and 'save link as' to download in Chrome. 

For information about your existing ANZ Merchant Facilities, visit Merchant Support.

Here you will find:

  • Merchant operating guides
  • Information on merchant security
  • Information on merchant pricing

For all maintenance requests, call 1300 306 269, 8am-7pm (AEST) Monday to Friday.

For resolution of payments and/or technical issues, call 1800 039 025 (24 hours, 7 days a week).

From aerospace to zinc
and just about everything in between

ANZ Institutional supports customers across a wide range of industries operating domestically or moving goods and capital across Asia-Pacific and beyond.

 

Visit supported industries

 

Speak to us about our banking solutions

 

If you're an existing customer
speak to your ANZ Relationship Manager
or Account Manager


For general enquiries 
from within Australia

Call 1300 883 798

 


For general enquiries
from overseas

Call +61 3 9601 1260

 

Important information

View our full set of relevant disclosures

For the latest forms, rates and terms for our banking solutions, please visit important resources.

1. Only available to approved merchants within specific industry groups on applicable products

2. Medicare claim processing, subject to approval by ANZ, is available to registered Medicare providers