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Report bank fraud

Don’t let fraudsters access your money

Be on the lookout for fraud

While ANZ works around the clock to help protect your accounts from fraud, it's important to be aware of the risks – regardless of your age, background or income.

Learn how to identify fraud and how to protect yourself from common scams, and always contact us if you notice any unusual activity on your cards or accounts. We’re here to help 24 hours a day, 7 days a week.

Hoax calls and messages

If you have received a hoax/suspicious email or text claiming to be from ANZ:

  1. Do NOT click on any links.
  2. Immediately forward the email or SMS to
  3. Delete it from your inbox.

Contact ANZ immediately if you’ve:

  • shared your banking details in response to a hoax phone call, email or SMS
  • accidentally clicked on any links or downloaded any attachments
  • noticed any unusual transactions on your accounts

Remember that ANZ will never send you an email asking for your account details, financial details, or your log in details for ANZ Phone Banking, ANZ Mobile Banking or ANZ Internet Banking.

How to report bank fraud


Forward any suspicious SMS or emails to
Don't click on any links included in the SMS or email

Call us

ANZ Personal Cards - 13 22 73
ANZ Personal, Small Business and Business Banking - 13 33 50 (or +61 3 9683 8833 from overseas)
ANZ Corporate and Institutional Banking - 13 70 28 (or +61 3 8693 7153 from overseas)


Report all scams to ACCC Scamwatch or the Police on 13 14 44

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