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Bank account protection
When it comes to bank account and card security, keeping your personal details and sensitive banking information safe is our number one priority.
Fraud detection system and payment delay
Our fraud and scam detection system monitors your transactions for suspicious activity.
To help safeguard your money, we may temporarily delay certain payments. During this time, we encourage you to double check the recipient’s details.
Contact ANZ immediately if you think you’ve been scammed.
Report suspicious activity | ANZ
If you’re happy to proceed with your payment there is no need to do anything, your payment will generally be released soon.
Stay up to date with the latest types of scams
SMS or email notifications
As extra protection for your ANZ online banking activities, we may send you a SMS one-time passcode or email notification to verify a range of online banking activities.
High-grade encryption
We encrypt your personal data so that unauthorised people aren't able to change or see your confidential banking details.
24/7 support
Our fraud prevention team are on hand to help you 24 hours a day, 7 days a week. If you've received a suspicious message or a call related to ANZ, or see any unusual activity on your cards or account, call us to report bank fraud.
Automatic time-outs
To keep your ANZ Internet Banking experience secure, our system will automatically log you out of your banking session if it's left unattended for a maximum period of 15 minutes.
Protect yourself and your money
The Australian Banking Association has tips on protecting your data, bank cards and accounts from fraud.
Their fact sheets explain how to:
- protect your online information and financial identity
- bank safely on the go, using mobiles or tablets
- keep your details safe when you shop online.
Protecting your accounts and cards
Mobile banking security
Ramp up security on your phone, keep your operating system up-to-date and avoid imitation apps.
Internet banking security
Take a look at ANZ’s security measures to help you bank online safely and see what steps you can take to keep your details safe.
Credit card security
Gain peace of mind knowing that we have a range of security measures in place to protect your credit card details when you bank or shop online.
ATM security
Heard about skimming? Find out more about it and follow our tips to help you use our ATMs securely.
ANZ Fraud Money Bank Guarantee
You’re covered against fraudulent transactions on your card.disclaimer
ANZ Shield
Download our free security app, ANZ Shield, to enable two-step verification for particular payments and banking activities.
Bank Online with Confidence
At ANZ we know that having the confidence to bank online is important to our customers, and we want you to feel safe and confident when doing so. That is why we are letting you know about eSafety’s Be Connected program.
Be Connected is a free Australian Government initiative committed to improving the online capability and safety of seniors. The Be Connected Online Banking course can help learners to build the skills to transact safely.
Visit the Be Connected website to find out more about the Online Banking module or, if you need further assistance, contact the Be Connected Helpline on 1300 795 897.
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Provided the cardholder didn’t contribute to the loss and notified ANZ promptly of the fraud.
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