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We live in your world - March 2011

We live in your world - March 2011

Responding to disaster in our region

Responding to disaster in our region

We have responded to the devastation brought by recent natural disasters in our region with a package of measures to support affected customers, staff and their communities.

In Japan, we have announced a A$1 million donation to support recovery efforts following the horrific earthquake and tsunami. We have also set up appeal accounts in branches across the 32 markets where ANZ operates to receive donations from customers and staff.  In Australia, donations can be made at any ANZ branch or through internet banking.

Alex Thursby, Asia Pacific CEO said, “We offer our deepest sympathies to our customers, staff and the people of Japan. Following the recent floods in Australia and the Christchurch earthquake, we are acutely aware of the impact of disasters like this.”

In Christchurch, we also made a NZ$1 million donation to support relief and recovery efforts after the earthquake and have activated our assistance package to support customers and staff.

Our NZ CEO, David Hisco said “It’s beyond belief that people had to go through another natural disaster and on such a devastating scale, just a Christchurch was attempting to rebuild and move on from the September earthquake.”

Our assistance package for New Zealand customers includes measure to:

  • suspend repayments on all loans for three months
  • waive fees associated with restructuring business loans considered necessary due to earthquake impacts
  • waive early withdrawal costs for term deposits
  • consider temporary adjustments to customer lending limits including credit cards to assist them to cope financially with unexpected costs arising from the earthquake.

For our staff, we have also offered assistance including:

  • paid leave to address personal circumstances or to support community recovery efforts;
  • emergency cash grants of NZ$1000 to help affected staff with unexpected costs; and
  • counselling services for staff and family members.

To date, our customers and staff in Australia and New Zealand have donated more than $5.1 million to the Red Cross New Zealand Earthquake Appeal.

More information:


We live in your world - March 2011  

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