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We live in your world - September 2010

We live in your world - September 2010

Supporting disaster-affected communities

Supporting disaster-affected communities

In New Zealand the earthquake which hit the area around Christchurch on 4 September had a devastating impact, with hundreds of homes and businesses destroyed or damaged.  

ANZ donated NZ$1 million to the New Zealand Red Cross Canterbury Earthquake Appeal to support immediate needs of people affected by the earthquake. We are also matching the donations to the Appeal from our New Zealand staff and volunteers are assisting the New Zealand Red Cross with their hotline.

ANZ’s Acting CEO in New Zealand, Stephen Fyfe said, "Our thoughts and sympathies are with our staff, customers and their families and we are keen to offer our support as the clean-up begins."

Our two retail banks in New Zealand, ANZ and The National Bank, have introduced an assistance package for customers affected by the earthquake which includes suspending repayments on all loans for three months and waiving fees associated with restructuring business loans considered necessary due to earthquake impacts.

We are also supporting our local staff with special leave to address childcare, family, property or emotional needs; a NZ$500 grant to cover incidental expenses; and a supply of drinking water to use at work and take home to their families.

In addition, a team of specially trained ANZ staff will start work with the New Zealand Earthquake Commission this week to assist with the volumes of calls from people affected by the earthquake.

On the same weekend, across the Tasman, another disaster hit Victoria causing extensive damage across the state to homes and businesses.

Mark Hand, ANZ’s Managing Director Retail Distribution said, "These are the worst floods Victoria has experienced for almost 20 years. We know this is a tough time and we want to ensure our customers facing difficulty get the support they need."

"We have put in place a package to support customers through this very difficult time and encourage them visit or contact their local branch or call us at anytime to access assistance."

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