Credit cards


Rewards

ANZ Frequent Flyer 

ANZ Balance Visa 

ANZ Rewards 


Verified by Visa

 

Credit Cards

How is interest calculated?

We will charge interest on each transaction balance of the credit card account (including on any fees, charges and previously billed interest contained in the transaction balance), on a daily basis – different interest rates may apply to different transaction balances. An interest free period may apply to part or all of the purchases balance in some circumstances. For full details refer to the ANZ Credit Card Conditions of Use.

What is my monthly statement of account?

We will generally send you a statement of account on a monthly basis. The statement shows the debits and credits (including any fees or interest charges) applied to your credit card account during the statement period. You should check your statement carefully and call ANZ if you have any questions.

Can I pay a lump sum to take care of my minimum payments and then pay nothing for the next few months?

No. You must pay the Minimum Monthly Payment (plus any amount shown as immediately payable) as shown on each statement of account by the applicable Due Date. ANZ does not recognise early payments of Minimum Monthly Payments or immediately payable amounts on a statement of account that has not yet been issued. If you do not make the minimum payment in respect of a statement of account by the applicable Due Date you may be charged a Late Payment Fee. If you are planning to go away for a while, you can set up a direct debit arrangement like CardPay Direct to ensure your minimum payments are made. Or nominate someone to make the payments for you. If ANZ does not hear from you regarding a missing payment, we may close your credit card account.

What is a credit limit?

This is the amount you have been approved to spend on your credit card account. From time to time there may be a transaction on your credit card account, which, if processed, would temporarily result in the outstanding balance exceeding your credit limit. ANZ has an Informal Overlimit service to help you in these circumstances. Please note that an Overlimit Fee will be charged in these circumstances. Refer to the  ANZ Credit Card Conditions of Use for further information about this service. Ask us how you can avoid going over your credit limit by opting to have ANZ decline transactions (in most cases) that will take you over your credit limit.

How do I change my credit limit?

You can request a change to your credit limit in one of three ways::

ANZ Internet Banking

Download and complete the form

Once you've completed the form send it back to ANZ.

By phone

Call 13 22 73 (international +61 3 9683 9999) 24 hours a day, seven days a week and we'll change your limit over the phone (if you satisfy applicable criteria).

Want to receive written credit limit increase invitations?

New Government legislation means customers must provide ANZ with consent to send written credit limit increase invitations.

We know that some customers may like the flexibility of a higher credit limit. Receiving credit limit increase invitations may provide a simpler way for a customer to apply for a credit limit increase when they need it.

Provide your consent via ANZ Internet Banking, call us on 13 22 73 anytime or visit any ANZ Branch. Alternatively complete the Credit limit increase written invitation consent form (PDF 200kB).

What is a credit card key facts sheet?

The key facts sheet may help you compare interest rates, common fees, and other basic aspects of different credit cards. It contains a description of the relevant credit card offered by ANZ and may help you select the card that is most appropriate for you. A key facts sheet will be included with each credit card application form and, if your application is approved, you will also receive a personalised key facts sheet for your selected credit card as part of your welcome kit.

What is a cash advance?

A cash advance is a debit to the credit card account that results in you receiving actual cash. It also includes various other types of transactions (for example, a purchase of cash equivalent items such as gambling chips, traveller's cheques or money orders). A cash advance attracts a Cash Advance Fee (generally 2% of the amount of the cash advance that uses credit provided by ANZ). For further details regarding cash advances please refer to the ANZ Credit Card Conditions of Use booklet.

What is a Balance Transfer Fee?

Balance transfers resulting from certain promotional balance transfer offers attract a one-off Balance Transfer Fee. The Balance Transfer Fee will be calculated as a percentage of the balance being transferred to your ANZ credit card account. Where such a fee is applicable, this will be identified in the terms and conditions relating to the promotional balance transfer offer.

A 1% Balance Transfer Fee is also applicable to all standard (ie non promotional) balance transfers on an ANZ Balance Visa credit card account.

 

When do late payment fees apply?

A late payment fee of $20 may be added to your account if you do not pay at least the minimum monthly payment as shown on your statement of account by the due date. You can find this information in the 'Payment Summary'. If you receive a government benefit and have an ANZ Access Basic account, no late payment fees will apply. See more information on ANZ Access Basic accounts or visit your local ANZ branch.

When does an overlimit fee apply?

An overlimit fee may be charged when a debit is initiated on your account (such as a purchase transaction or a recurring payment) which, if processed by ANZ would cause your account to exceed its credit limit. An overlimit fee will only be charged once per statement period. Please refer to the ANZ Credit Card Conditions of Use for more information.

Why have I received an overlimit notification?

It is a mandatory government requirement that we take reasonable steps to notify you if we become aware that you have used your credit card and exceeded the credit limit of your ANZ credit card account. We provide this notice by sending you a letter.

What are the minimum repayment requirements?

Each month, you are generally required to pay, by the Due Date shown on the relevant statement of account, either (a) 2% of the monthly ‘Closing Balance’ shown on the statement (or, if the 'Closing Balance' less any overdue amounts exceeds the credit limit, 2% of the credit limit), rounded up to the nearest dollar; or (b) if that amount is less than $25 - the lesser of $25 and the full ‘Closing Balance’, plus in either case any 'Immediately Payable' amount shown on the statement.

The minimum repayment amount may be calculated in a different manner in certain circumstances - please refer to the ANZ Credit Cards Conditions of Use for further details.

Why is the minimum repayment warning included on my statement of account?

Government legislation requires ANZ, like all other credit card issuers, to include the 'minimum repayment warning' in each statement of account to highlight certain impacts of only making the Minimum Monthly Payment shown as being required in that statement and to provide an estimate of how much you might need to repay each month to pay off your Closing Balance in around 2 years. This guide will appear on all credit card statements of account, even if you pay the full Closing Balance or have a low Closing Balance.

How do I read the information contained in the 'minimum repayment warning' on my statement of account?

We have developed an interactive statement tool to help you understand the information in the warning.

How accurate is the information in the 'minimum repayment warning' on my statement of account?

This information is intended to be a guide only and assumes that no other transactions are made on your account. Other exceptions do apply. For example, if your Closing Balance tends to vary from month to month or includes amounts that attract interest at a different rate than that applying to your purchases balance (for example, a cash advance (which will attract a higher interest rate) or a balance transfer to which a promotional interest rate applies (which will attract a lower interest rate)), then the time required to repay your Closing Balance, and possible interest charges or interest savings, will be different.

Can I make my own calculations?

Yes. ASIC has a credit card calculator on its Moneysmart website.

How do I use the ‘minimum repayment warning’ to reduce credit card interest charges?

You can help control the amount of interest you pay by how you make your repayments, as well as how you use your credit card. It's about finding the balance that's right for you.

See more information on healthy credit card habits.

How are payments to my credit card account allocated?

Different interest rates may apply to different transaction balances on your credit card account.

Unless we otherwise agree, we will generally apply a payment to pay off:

  • First, the amounts that appeared on the most recent statement of account issued prior to the payment; and
  • Secondly, to any amounts debited to the account on or before the date of the payment that have not appeared on a statement of account.

In each of the above cases, amounts that attract a higher interest rate are paid off in priority to amounts that attract a lower interest rate.

If you have a payment agreement (including in the circumstances described immediately below), your payments will be applied in a different way as set out in that agreement.

Refer to the ANZ Credit Cards Conditions of Use for a description of the payment allocation if your Closing Balance includes Instalment Plan or Buy Now Pay Later plan balances.

Example – Cash advance

  1. Assume that the interest rate on purchases is 15% p.a. and the interest rate on cash advances is 20% p.a.
  2. You make a purchase of $500. You then obtain a cash advance of $100. There are no other transactions on your account.
  3. You make a payment of $100 to your account.

The $100 payment goes towards repaying the $100 cash advance, not the $500 purchase.

For full details about how payments are allocated please refer to ANZ Credit Cards Conditions of Use.

How can I set up ANZ Internet and Phone Banking services?

To register for ANZ Phone or Internet Banking call 13 22 73 and obtain a customer registration number(CRN) and telecode. Then follow the prompts to change your auto-generated telecode to a telecode number of your choice, between four to seven digits long. To register for ANZ Internet Banking, visit the ANZ website and register using your (CRN) and Telecode. You will then be prompted to select a password.

Will a bill payment made using my credit card be treated as a purchase or a cash advance?

Bill payments from your credit card can be processed as either a purchase or a cash advance. This is dependent upon how the biller is set up with the BPAY® billing service. The biller has the option of accepting a credit card as a method of payment. If the biller chooses to accept, the bill payment is processed as a purchase. If the biller does not accept credit card payments, ANZ may allow you to make the payment using your credit card (when sufficient funds are available). If you choose to proceed with the payment, it will be processed as a cash advance. Relevant fees and interest will apply from the date of the cash advance.

How does the interest free period work?

If your account has interest free periods on purchases, you can avoid paying interest on the purchases balance by always paying the full Closing Balance shown on each statement of account by the applicable Due Date. 

If you don't pay the full Closing Balance shown on a statement of account by the applicable Due Date, the purchases balance will attract interest. However, you may regain the benefit of interest free periods on purchases by paying the full Closing Balance shown on two subsequent consecutive statements by each applicable Due Date.

For full details please refer to the ANZ Credit Cards Conditions of Use.

What is a Late Payment Fee?

A Late Payment Fee is charged when any amount shown as due on your statement of account, including any Minimum Monthly Payment has not been paid by the “Due Date” shown on that statement.

What is an outstanding authorisation?

An outstanding authorisation is when the estimated value of a purchase (eg hotel stay) is held for a period of up to six ANZ business days to allow the merchant to process the transaction. It can also be used as a security measure for transactions such as a hotel stay or car rental.  If the transaction is not processed within six ANZ business days, the outstanding authorisation lapses. An outstanding authorisation will reduce the cardholder's available credit, but will not increase the amount outstanding on the credit card account.

My card expires this month how do I get a new card?

Credit cards expire at the end of the month and are re-issued prior to the 25th day of the month of expiry.

Can I credit my own funds into the credit card and still accrue points on purchases?

Yes, you still accrue points on any eligible purchase.

How can I manage my credit card responsibly and save money?

See our tips to help you manage your credit card responsibly and save money.

What is ANZ designmycard?

ANZ designmycard is a fun way to personalise your ANZ First and ANZ Low Rate with an image that you choose (subject to image guidelines and terms and conditions). You can upload your favourite photo, design or choose from our image library.

ANZ designmycard is free for new and existing ANZ Credit Card and ANZ Access cardholders. For terms and conditions and to apply for ANZ designmycard, visit the Designmycard website to design your card and apply.

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Rewards

ANZ Frequent Flyer

What happens if I have a query about my current number of Qantas Points1 earned on my ANZ Frequent Flyer account?

Simply call ANZ on 13 22 73 for help with all your ANZ Frequent Flyer account transaction and points enquiries.

When will my Qantas Points1 earned on my cards appear on my Qantas Frequent Flyer account?

Your Qantas Points are credited to your Qantas Frequent Flyer account within 48 hours of the date that your ANZ credit card statement is sent to you each month.

ANZ Balance Visa

Do I only earn reward points when I pay back my entire balance?

No. You earn reward points for every $1 you repay to the balance on your ANZ Balance Visa, every time you make a repayment2. You do not have to repay your balance in full to earn reward points.

How do I view the rewards and check my reward points balance?

Just visit the ANZ Balance Visa website or call the ANZ Rewards Centre on 1300 368 324, Monday to Friday from 9am - 5pm Australian local time. You will also receive a reward statement twice a year.

What is an auto-redemption?

With ANZ Balance Visa, you can pre-select the way you would like to redeem your reward points. We will then arrange for you to receive your chosen reward when you have accumulated enough reward points to receive it. You can also choose to receive your reward every 3, 6 or 12 months or on a particular date every year, provided you have sufficient reward points for your chosen reward3. Alternatively, every time you reach your specified reward value, your reward will be issued to you automatically.

How do I set up an auto-redemption?

You can set up an auto-redemption online by visiting the ANZ Balance Visa website. Alternatively, you may call the ANZ Rewards Centre on 1300 368 324 Monday to Friday from 9am - 5pm Australian local time.

I have forgotten my password to the ANZ Balance Visa rewards website. What do I do?

Simply visit the ANZ Balance Visa website and under the login section, select "Forgotten password". Once your details are verified, a new password will be sent to you via email. Or you can call the ANZ Rewards Centre on 1300 368 324 Monday to Friday from 9am - 5pm Australian local time.

Is there a fee for balance transfers?

There is no fee for balance transfers requested at the time of your credit card application. A fee of 1% of the balance transfer amount applies to any balance transfers made after your initial credit card application4.

What is the Cash Advance Fee on ANZ Balance Visa?

The Cash Advance Fee is generally 2% of the cash advance amount. Please note that, unlike for other ANZ credit cards, the cash advance amount is not reduced by any positive (credit) balance on the credit card account on the date that the cash advance is processed.

ANZ Rewards

How can I check who the current bonus partners are?

A rewards guide is distributed with your Reward Points5 statement.

Current Bonus Partners are also available online on the ANZ Rewards - Rewards Program website. Or, you can phone the Rewards Centre on 1300 367 763 during business hours.

What is 'Points Plus Pay' and how does it work?

With Points Plus Pay you can redeem selected rewards faster. You don't have to wait until you have earned enough Reward Points5 to equal the complete cost of the reward.

Reward Points5 can be used to redeem a portion of the reward, and the balance can be paid using your ANZ Rewards credit card, another credit card, or by cheque. If you use your ANZ Rewards credit card, you will earn Reward Points2 for the payment portion.

How can I check which rewards are currently available?

Your rewards guide, distributed with your Reward Points5 statement will list your rewards choices. Current rewards choices are also available on the ANZ Rewards - Rewards Program website. Or, you can phone the ANZ Rewards Centre on 1300 367 763 during business hours.

Please note that all rewards are subject to availability.

What happens if I have a query about my current Reward Points5 balance?

You can check your Reward Points5 balance online at the ANZ Rewards - Rewards Program website.

You may call the ANZ Rewards Centre on 1300 367 763 Monday to Friday 9am to 5pm Australian local time.

How can I redeem rewards?

You can redeem rewards online by visiting the ANZ Rewards - Rewards Program website.

You can call the ANZ Rewards Centre on 1300 367 763 Monday to Friday 9am to 5pm Australian local time.

Verified by Visa

After I enrol, how long does it take for Verified by Visa to become active on my card?

It will become active immediately.

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What happens if I don't want to enrol?

You will be able to defer enrolment three times. After you defer three times, you will need to enrol in Verified by Visa to continue shopping online with Verified by Visa participating merchants.

Can additional cardholders shop with Verified by Visa once I enrol?

If there are multiple cardholders, each cardholder will need to enrol for Verified by Visa in order to shop online with the Verified by Visa protection at participating merchants.

How do I change my Verified by Visa password or personal message?

Once you have enrolled, you can change these at any time by clicking the 'Enrol now' button on the Verified by Visa password entry screen. Or you can call 13 33 50 to have your Verified by Visa password reset.

What if I forget my password?

If you have forgotten your Verified by Visa password and you haven't suspended your Verified by Visa account, you can simply click on the "Forgot your password" link on the Verified by Visa password entry screen and re-enrol. You will be asked to create a new Verified by Visa password and personal message.

How do I unlock my password?

Call ANZ on 13 33 50 for assistance.

How do I unblock my enrolment?

Call ANZ on 13 33 50 for assistance.

How do I cancel my Verified by Visa service?

Call ANZ on 13 33 50 for assistance.

American Express is a registered trademark of American Express. This card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express.

®Registered to BPAY Pty Ltd. ABN 69 079 137 518

1. Qantas Frequent Flyer points are now also referred to as Qantas Points. Points and Bonus Points accrue in accordance with the ANZ Frequent Flyer Reward Terms and Conditions (please call 13 22 73 for a copy). Points only accrue in respect of purchases (which excludes cash advances and balance transfers), other than premiums paid for ANZ Credit Card Insurance. An account holder must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership of the Qantas Frequent Flyer program and points are subject to the Terms and Conditions of the Qantas Frequent Flyer program. Classic Awards are subject to capacity controls and availability is strictly limited. Some flights may not have Classic Award seats available. To find out more visit the Qantas website.. ANZ is the credit provider and credit licensee (or registered person) under the National Consumer Credit Laws. The points information displayed on this page applies to new customers only. Existing customers may be subject to a different Points earn rate on both their ANZ Frequent Flyer American Express® card and/or ANZ Frequent Flyer Visa card. Existing customers should call 13 22 73 for information regarding the Points earn rate that applies to their account.

2. Reward points are not earned on cashback transactions to your account. Rewards points accrue in accordance with the ANZ Balance Visa Rewards Program Terms and Conditions (visit the ANZ Balance Visa website or call ANZ on 13 22 73 for a copy).

3. It can take up to 28 days to receive your auto-redemption once you qualify for your selected reward.

4. Terms and conditions apply to balance transfers. Call 1800 007 511 for details.

5. Reward Points and Bonus Reward Points accrue in accordance with the ANZ Rewards – Rewards Program Terms and Conditions (PDF 656kB) (please call 13 13 14 for a copy).  Points only accrue in respect of purchases (which excludes cash advances and balance transfers), other than premiums paid for ANZ Credit Card Insurance. The Reward Points information displayed on this page applies to new customers only. Existing customers may be subject to a different Reward Points earn rate on both their ANZ Rewards American Express card and/or ANZ Rewards Visa card. Existing customers should call 13 22 73 for information regarding the Reward Points earn rate that applies to their account.

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