How to... - Credit cards & debit cards

• ANZ Internet Banking
• ANZ Phone Banking
• ANZ Mobile Phone Banking
• Your local ANZ branch
• BPay
• ATMs

Direct debit payments: Complete the CardPay direct application form (PDF 534kB) or call 13 22 73 to have the form sent to you.

Call on 1800 033 844 (international +61 3 9683 7043) 24 hours a day, seven days a week. Notify us immediately if:

• your card has been lost, stolen or used by someone else
• your PIN record has been lost, stolen or has become known to, or used by, someone else.

Option 1: Complete the Customer transaction dispute form (PDF 62kB). Please also send a copy of any relevant documentation. Once we receive your completed form we will investigate the transaction on your behalf.

Option 2: If you can't download the form, call us on 13 22 73 (international +613 9683 9999) and we'll send it out to you.

Please refer to the terms and conditions for your card for further information on disputing transactions.

• Update your details on ANZ Internet Banking and select 'Update details'.
• Call us on 13 22 73, available 24 hours, seven days a week.
• Drop into any ANZ branch in Australia.

Call 1800 652 033 to activate your credit card. You may be required to complete the ANZ customer identification process if you're a new ANZ credit card holder.

Call ANZ on 13 22 73 (international +613 9683 9999) to order a replacement card.

Complete the Add an additional cardholder form (PDF 36kB) or call 13 22 73 and we will send one to you. Please note that a fee will apply to certain additional cards.

Option 1: Use ANZ Internet Banking - select 'Cards' from the left-hand menu and then choose 'Request to change credit card limit' and follow the prompts.

Option 2: Download and complete the Request credit card limit increase/decrease form (PDF 100kB) and return it to ANZ.

Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999).

Option 1: Use ANZ Internet Banking and select 'Credit card balance transfer' under the 'Cards' option on the left hand panel.

Option 2: Complete the Balance transfer application form (PDF 87kB).

Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999).

To understand the offers that are available on your card, try looking at our FAQs. Alternatively, if you'd like to talk about an offer on your card, simply call 13 22 73.

Visit www.designmycard.com.au and design your very own credit card.

Complete the Change your credit card type form (PDF 108kB) and return it to ANZ.

Complete the Request to combine your ANZ credit card accounts (PDF 118kB) form and return it to ANZ.

If you are an existing ANZ Frequent Flyer account holder (before 19 July 2009), and would like to request an ANZ Frequent Flyer American Express card to access your existing ANZ Frequent Flyer account:

1. Simply complete the Request an ANZ Frequent Flyer American Express card (PDF 112kB) form and return it to ANZ.
2. Ensure that you download and read
   • Introducing ANZ Frequent Flyer (PDF 492kB)
   • ANZ Credit Cards Conditions of Use (PDF 440kB)
   • ANZ Personal Banking Fees and Charges (PDF 352kB)
   • ANZ General Banking Fees and Charges (PDF 152kB)
   • ANZ Frequent Flyer Platinum Insurance Policy Information (PDF 556kB)

These documents have been amended to include terms relevant to the addition of the ANZ Frequent Flyer American Express card. Alternatively, if you would like to understand the specific amendments made to these documents, please download and read:

• Notification of changes to: ANZ Credit Cards Conditions of Use, ANZ Personal Banking General Fees and Charges, ANZ Frequent Flyer Platinum Insurance Policy Information (PDF 116kB)

American Express^® is a Registered Trademark of American Express Company. The ANZ Frequent Flyer American Express card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express.