Change my personal address

To update your personal address or contact details:

  • Go to the "Profile" menu.
  • Select the "Change personal address/contact details".
Step 1 - Enter your phone numbers
  • Select the “Phone and email” tab
  • Update your existing phone numbers by selecting the pencil icon
  • Add new numbers by selecting the “Add” links under each type of phone number
  • Note: If you wish to delete a phone number, please call us on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week or visit any ANZ branch.
Step 2 - Update your email address
  • Select the “Phone and email” tab
  • Enter a valid email address into the "Email" textbox
  • If you don’t want to receive promotional emails from us, ensure the checkbox is selected.
Step 3 - Enter your residential address
  • Select the “Address” tab
  • Under the “Residential address” section:
    • Select your country
    • Select your state
    • Enter your street address using one or both of the Street Address textboxes
    • Start entering your suburb and a matching list will appear. Once you’ve selected your suburb, the postcode will display automatically.
  • Post Office Box or locked bag numbers won’t be accepted for residential addresses.
Step 4 - Enter your postal address
  • If your postal address is the same as your residential address, you can skip this step.
  • If your postal address differs, under the “Postal address” section of the "Address" tab:
    • Uncheck the “Same as residential address” checkbox
    • Select your country
    • Select your state
    • Enter your street address using one or both of the Street Address textboxes.
    • Start entering your suburb and a matching list will appear. Once you’ve selected your suburb, the postcode will display automatically.
Step 5 - Specify which accounts the address changes apply to
  • Unselect the accounts you don't wish to update
  • The address change will only be applied to accounts that satisfy the following criteria:
    • The account is solely in your name, or
    • You are a signatory on the account and the account requires only one person to authorise transactions.
Step 6 - Submit your request
Important notes
  • Please allow up to five bank business days for your address change to be processed.
  • If your address change is urgent, please call the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week or visit any ANZ branch.
  • In the event that you have taken out insurance on ANZ products, you will need to contact the relevant ANZ Insurance team to update your address details:
    • Home, landlords and travel insurance call 1800 062 660 (International callers: +61 3 9918 5605) between 8.00am and 8.00pm (AEST), Monday to Friday.
    • Mortgage protection and loan protection insurance call 1300 552 253 (International callers: +61 2 9848 6772) between 8.00am and 6.00pm (AEST), Monday to Friday.

For certain accounts you may not be able to change your address through ANZ Internet Banking. Choose your account type below to find out more:

Investment accounts
  • To change your address or update your contact details for investments accounts (including superannuation savings accounts) please call the ANZ Investments team on 13 38 63 (International callers: +61 2 9234 8111) Monday to Friday, 8.00am to 8.00pm AEST.
V2 Plus accounts
  • To change your address or update your contact details for your V2 Plus Account please call the ANZ V2 Plus team on 13 28 33 (International callers: +61 3 8699 6994), Monday to Friday 8.00am to 8.00pm AEST.
  • Please allow two bank business days for your changes to be processed.
Statutory trust accounts
  • To change your address and contact details for Statutory Trust Accounts, please visit your nearest ANZ branch.
ANZ E*Trade account

To change your address and contact details for ANZ E*Trade Accounts, please forward your request in writing to:

E*Trade Australia

Reply Paid 1346

Royal Exchange NSW 1224

Australia.

Need more help?

 

Use our faqs to find out more about updating your personal address online.

Can I change my address via ANZ Internet Banking?

Yes. You can update your address in one of the following three ways:

Option 1 - Via ANZ Internet Banking

Option 2 - Over the phone

  • You can contact ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week, to update your address and contact details.
  • Your details will be updated immediately.

Option 3 - Visit your local ANZ branch

  • You can also visit your local ANZ branch to update your personal and business address immediately.
  • If you are a third party signatory on your business account, we will not be able to update your address on the business account via ANZ Internet Banking or over the phone.
  • Please visit your local branch to update your address.
What do I do if I have to update my details immediately?

If you believe that your details need to be updated immediately, you can contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

  • For ANZ Internet Banking related enquiries, please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
Can I update my address for non-linked accounts?

You can only update your address on the accounts you have linked to ANZ Internet Banking. If you would like to update your address on your accounts not linked to ANZ Internet Banking, please contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

Can an additional card holder update the address for the card account?

No. The primary card holder for the ANZ Credit Card account is required to authorise any changes for an ANZ Credit Card.

How long does it take ANZ to update my address in ANZ systems?

It may take up to five bank business days to update your address in ANZ systems. 

  • If your request is urgent, call the ANZ Customer Service team on 13 13 14 (International +61 3 9683 9999) 24 hours, seven days a week or visit any ANZ branch to update your address.
Why has my address not updated on my E*Trade account?

The address for the following account types cannot be changed in ANZ Internet Banking:

  • E*Trade accounts
  • Investment accounts (including Superannuation Savings accounts)
  • V2 Plus accounts
  • Statutory Trust accounts.
How do I change the address for my ANZ Investment account?

To change your address or update your contact details for ANZ Investment accounts (including Superannuation Savings accounts), please contact the ANZ Customer Service team for investment accounts using the following details:

  • Australian callers: 13 38 63  (Monday to Friday, 8.00am to 8.00pm AEST)
  • International callers: +61 2 9234 8111
How do I change the address on my V2 Plus account?

To change your address or update your contact details for your ANZ V2 Plus account, please contact the ANZ V2 Plus team on:

  • Australian callers: 13 28 33 (Monday to Friday, 8.00am to 8.00pm AEST)
  • International callers: +61 3 8699 6994
How do I change the address on my Statutory Trust account?

To change your address and contact details for Statutory Trust accounts, please visit your nearest ANZ branch.

How do I change the address on my ANZ E*Trade account?

To change your address and contact details for ANZ E*Trade accounts, please contact E*Trade on 13 33 50, between 8.00am and 7.00pm (AEST), Monday to Friday.

Alternatively, you can also forward your request in writing to:

E*Trade Australia

Reply Paid 1346

Royal Exchange NSW 1224

Australia.

Important notes

In the event that you have taken out insurance on ANZ products, you will need to contact the relevant ANZ Insurance team to update your address details:

  • Home, landlords and travel insurance: Please call 1800 062 660 (International callers please dial +61 3 9918 5605) between 8.00am and 8.00pm (AEST), Monday to Friday.
  • Mortgage protection and loan protection insurance: call 1300 552 253 (International callers please dial +61 2 9848 6772) between 8.00am and 6.00pm (AEST), Monday to Friday.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.