Change personal address/contact details

To update your personal address or contact details:

  • Go to the "Profile" menu
  • Select the "Change personal address/contact details".
Step 1 - Enter your phone numbers
  • Select the “Phone and email” tab
  • Update your existing phone numbers by selecting the pencil icon. You can select “Revert to saved” if you want to stay with the number already in our records.
  • Add new numbers by selecting the “Add” links under each type of phone number
  • If you wish to delete a phone number, please contact general enquiries or visit any ANZ branch.
Step 2 - Update your email address
  • Select the “Phone and email” tab
  • Enter a valid email address into the "Email address" textbox
  • If you don’t want to receive promotional emails from us, ensure the checkbox is selected.
Step 3 - Enter your residential address
  • Select the “Address” tab
  • Under the “Residential address” section:
    • Select your country
    • Select your state (mandatory for Australian addresses)
    • Enter your street address using one or both of the Street Address textboxes
    • Start entering your suburb and if the selected country is Australia, a matching list will appear. Once you’ve selected your suburb, the postcode will display automatically.
  • Post Office Box or locked bag numbers won’t be accepted for residential addresses.
Step 4 - Enter your postal address
  • If your postal address is the same as your residential address, you can skip this step.
  • If your postal address differs, under the “Postal address” section of the "Address" tab:
    • Uncheck the “Same as residential address” checkbox
    • Select your country
    • Select your state (mandatory for Australian addresses)
    • Enter your street address using one or both of the Street Address textboxes.
    • Start entering your suburb and if the selected country is Australia, a matching list will appear. Once you’ve selected your suburb, the postcode will display automatically.
Step 5 - Specify which accounts the address changes apply to
  • Unselect the accounts you don't wish to update
  • The address change will only be applied to accounts that satisfy the following criteria:
    • The account is solely in your name, or
    • You are a signatory on the account and the account requires only one person to authorise transactions.
Step 6 - Submit your request
Important notes
  • Please allow up to five bank business days for your address change to be processed
  • If your address change is urgent, please contact general enquiries or visit any ANZ branch
  • If you’re an ANZ Insurance policy owner, changing your address can affect policy conditions. You’ll also need to inform the ANZ Insurance Centre of the change on 13 16 14 8am-8pm (AEST/AEDT), Monday to Friday.

For certain accounts you may not be able to change your address through ANZ Internet Banking. Choose your account type below to find out more:

Investment accounts
  • To change your address or update your contact details for investments accounts (including superannuation savings accounts) please call the ANZ Investments team on 13 38 63 (International callers: +61 2 9234 8111) Monday to Friday, 8.00am to 8.00pm AEST.
V2 Plus accounts
  • To change your address or update your contact details for your V2 Plus Account please call the ANZ V2 Plus team on 13 28 33 (International callers: +61 3 8699 6994), Monday to Friday 8.00am to 8.00pm AEST.
  • Please allow two bank business days for your changes to be processed.
Statutory trust accounts
  • To change your address and contact details for Statutory Trust Accounts, please visit your nearest ANZ branch.
ANZ Share Investing account

To change your address and contact details for ANZ Share Investing Accounts, please forward your request in writing to:

ANZ Share Investing

Reply Paid 1346

Royal Exchange NSW 1224

Australia.

Need more help?

 

Use our frequently asked questions to find out more about updating your personal address online.

Can I change my address via ANZ Internet Banking?

Yes. You can update your address in one of the following three ways:

Option 1 - Via ANZ Internet Banking

Option 2 - Over the phone

Option 3 - Visit your local ANZ branch

  • You can also visit your local ANZ branch to update your personal and business address immediately
  • If you are a third party signatory on your business account, we will not be able to update your address on the business account via ANZ Internet Banking or over the phone
  • Please visit your local branch to update your address.
How long does it take ANZ to update my address in ANZ systems?

It may take up to five bank business days to update your address in ANZ systems. 

What do I do if I have to update my details sooner?

If you believe that your details need to be updated sooner, you can contact general enquiries or visit your nearest ANZ branch.

Can I update my address for non-linked accounts?

You can only update your address on the accounts you have linked to ANZ Internet Banking. If you would like to update your address on your accounts not linked to ANZ Internet Banking, please contact general enquiries or visit your nearest ANZ branch.

Can an additional card holder update the address for the card account?

No. The primary card holder for the ANZ Credit Card account is required to authorise any changes for an ANZ Credit Card.

Why has my address not updated on my ANZ Share Investing account?

The address for the following account types cannot be changed in ANZ Internet Banking:

  • ANZ Share Investing accounts
  • Investment accounts (including Superannuation Savings accounts)
  • V2 Plus accounts
  • Statutory Trust accounts.
How do I change the address for my ANZ Investment account?

To change your address or update your contact details for ANZ Investment accounts (including Superannuation Savings accounts), please contact the ANZ Customer Service team for investment accounts using the following details:

  • Australian callers: 13 38 63  (Monday to Friday, 8.00am to 8.00pm AEST)
  • International callers: +61 2 9234 8111
How do I change the address on my V2 Plus account?

To change your address or update your contact details for your ANZ V2 Plus account, please contact the ANZ V2 Plus team on:

  • Australian callers: 13 28 33 (Monday to Friday, 8.00am to 8.00pm AEST)
  • International callers: +61 3 8699 6994
How do I change the address on my Statutory Trust account?

To change your address and contact details for Statutory Trust accounts, please visit your nearest ANZ branch.

How do I change the address on my ANZ Share Investing account?

To change your address and contact details for ANZ Share Investing accounts, please contact ANZ Share Investing on 1300 658 355, between 8.00am and 8.00pm (Sydney time), Monday to Friday.

Alternatively, you can also forward your request in writing to:

ANZ Share Investing

Reply Paid 1346

Royal Exchange NSW 1224

Australia.

Important notes

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.