Card account enquiries

We want to make your ANZ Internet Banking experience the best it can be. If you have a query about your card account:

  • click on the relevant category in the "SecureMail enquiries" section
  • fill in the form and click "Submit".

We will respond to you within 24-48 hours.

The card enquiries are divided into:

  • General card enquiries
  • Reward/loyalty enquiries
  • Change credit card limit
  • Credit limit assessment enquiries
  • Transaction dispute enquiries.

You can also contact the ANZ Cards team on 13 22 73 (International callers: +61 3 9683 7043) 24 hours a day, seven days a week.

FAQs

See also

Use our faqs to find out more about card enquiries

How do I get to the "Card Enquiries" page?

You must follow the steps below to go to the "Card Enquiries" page:

  • Click the "Contact us" link on the top right.
  • This will display the telephone enquiries section and the SecureMail enquiries section
  • Click on the "Card Enquiries" link under the SecureMail enquiries section and follow the prompts.

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What information can I find on the "Card Enquiries" page?

The "Card Enquiries" page provides you with the following information:

  • The contact details for the ANZ Cards Services team.
  • Further links to SecureMail card enquiries. Enquiries are only accepted from the primary cardholders
  • A link to the "View Accounts" landing page where you can access all your ANZ accounts.

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What do I do if my ANZ Card is lost or stolen?

You must call ANZ on 1800 033 844 (International callers dial +61 3 9683 7043/ 7044/ 7047), 24 hours, seven days a week to advise of the loss or theft of a card. Due to the nature of the request, immediate phone contact is essential.

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What else can I do on this page?

You can send us SecureMail enquiries relating to the following enquiries from this page:

  • general card enquiries
  • reward/loyalty enquiries
  • request to change credit card limit for both pre-approved and non pre-approved customers
  • credit limit assessment enquiries
  • transaction dispute enquiries
  • feedback.

Enquiries are only accepted from the primary cardholders. We will respond to you within two bank business days.

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Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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