Card account enquiries

We want to make your ANZ Internet Banking experience the best it can be. If you have a query about your card account:

  • click on the relevant category in the "SecureMail enquiries" section
  • fill in the form and click "Submit".

In most cases, we will respond to you within 24-48 hours.

Alternatively, you can contact the ANZ Cards team:

FAQs

See also

Use our faqs to find out more about card enquiries

How do I get to the "Card Enquiries" page?

You must follow the steps below to go to the "Card Enquiries" page:

  • Click the "Contact us" link on the top right.
  • This will display the telephone enquiries section and the SecureMail enquiries section
  • Click on the "Card Enquiries" link under the SecureMail enquiries section and follow the prompts.
What information can I find on the "Card Enquiries" page?

The "Card Enquiries" page provides you with the following information:

  • The contact details for the ANZ Cards Services team.
  • Further links to SecureMail card enquiries. Enquiries are only accepted from the primary cardholders
  • A link to the "View Accounts" landing page where you can access all your ANZ accounts.
What do I do if my ANZ Card is lost or stolen?

You must call ANZ on 1800 033 844 (International callers dial +61 3 9683 7043/ 7044/ 7047), 24 hours, seven days a week to advise of the loss or theft of a card. Due to the nature of the request, immediate phone contact is essential.

What else can I do on this page?

You can send us SecureMail enquiries relating to the following enquiries from this page:

  • general card enquiries
  • reward/loyalty enquiries
  • request to change credit card limit for both pre-approved and non pre-approved customers
  • credit limit assessment enquiries
  • transaction dispute enquiries
  • feedback.

Enquiries are only accepted from the primary cardholders. We will respond to you within two bank business days.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.