A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

Service Type of enquiry Phone number
Accessibility services National Relay Service - Operator relay calls

13 36 77
Tollfree: 1800 555 677
and then enter the appropriate ANZ contact number

24 hours, 7 days

TTY users in conjunction with the National Relay Service

13 36 77
Tollfree: 1800 555 677
and then enter the appropriate ANZ contact number

24 hours, 7 days

Internet Relay users Visit the relay service and then enter the appropriate ANZ contact number
Internet Banking & Phone Banking enquiries (Re-set Password,Technical Problems)

TTY: 1300 366 255

24 hours, 7 days

Credit card enquiries - existing account holders

TTY: 1300 366 255

24 hours, 7 days

B      

Service Type of enquiry Phone number
Business and Corporate banking General enquiries New  and existing customers
1800 801 485
(option 2, then option 2)
Servicing enquiries
1800 801 485
(option 2, then option 1)
Weekdays
8am - 7pm (AEST)
Business packages 1800 602 761
Weekdays
8am - 7pm (AEST)
Business transaction accounts 1800 602 761
Weekdays
8am - 7pm (AEST)
Business investment accounts 1800 351 663
Weekdays
8am - 7pm (AEST)
Business finance 1800 602 761
Weekdays
8am - 7pm (AEST)
Business credit cards

New customers
1800 111 134
Weekdays 
8am - 8pm (AEST)

Existing Customers
Cardholders
1800 032 481

Report lost card
1800 033 844
Intl: +61 3 9683 7047

24 hours, 7 days

Merchant services

New customers
1300 366 988
Weekdays 
8:30am - 7pm (AEST)


Existing customers
1800 039 025
Intl: +61 3 8699 6915

24 hours, 7 days

Commercial insurance 1300 552 253
Weekdays
8am - 8pm (AEST)
Internet banking for business

New customers
1800 602 761
Weekdays 
8am - 7pm (AEST)

Existing customers - technical support 
Weekdays 
8am - 8pm (AEST)

Financial planning 1800 641 593
Weekdays
8am - 8pm (AEST)
Foreign exchange and international trade 1800 644 323
Weekdays
9am - 5pm (AEST)
ANZ E*TRADE online share trading

General enquiries
13 33 50
Fax: 1300 553 589
Weekdays 
8am - 8pm (AEST)

Multilingual - Cantonese & Mandarin
1800 308 938
Weekdays 
8am - 7pm (AEST)

New investor hotline
1800 786 257
Weekdays 
8am – 8pm (AEST)

Small Business banking 1800 602 761
Weekdays
8am - 7pm (AEST)
Agribusiness banking 1800 462 474
Weekdays
8am - 8pm (AEST)
Car loans 1300 365 652
Weekdays
8am - 8pm (AEST)
Saturday
9am - 5pm (AEST)
Corporate banking 1300 883 798
Intl: +61 3 9601 1260
Weekdays
8am - 8pm (AEST)
Industry specialisation 1800 309 379
Weekdays
8am - 5pm (AEST)
Other online services The SB Hub
ANZ's online small business resource.
ANZ business insights
A tool for merchant customers compiling data from over 20 million ANZ merchant transactions that occur every week.
(03) 9650 1616 Weekdays

C

Service Type of enquiry Phone number
Credit cards Credit card enquiries
- existing account holders
13 22 73
Intl:
+61 3 9683 7043
New credit card applications Weekdays
8am - 8pm AEST
13 33 33
Weekdays
8am - 8pm AEST
Lost or stolen credit cards 1800 033 844
Intl:
+61 3 9683 7043

F

Service Type of enquiry Phone number
Financial difficulty Customer connect 1800 252 845
Monday to Friday
9am - 6pm (AEST)

G

Service Type of enquiry Phone number
General Enquiries General enquiries

13 13 14
Intl: 
+61 3 9683 9999

24 hours a day, 7 days a week

Report a hoax or suspicious email

13 33 50
Intl: 
+61 3 9683 8833

24 hours a day, 7 days a week

Internet Banking & Phone Banking registration

13 13 14
Intl: 
+61 3 9683 9999

24 hours a day,7 days a week

Internet Banking & Phone Banking enquiries (re-set password, pay anyone, technical problems)

13 33 50
Intl: 
+61 3 9683 8833

24 hours a day,7 days a week

Transaction dispute or enquiries

13 13 14
Intl: 
+61 3 9683 9999

24 hours a day,7 days a week

Lost or stolen credit cards 1800 033 844
Intl:
+61 3 9683 7043
ANZ Merchant services

1800 039 025
Intl: +61 3 8699 6915

24 hours a day,7 days a week

Compliments, suggestions and complaints 1800 805 154
Weekdays
8am - 7pm (AEST)
Media relations 03 9273 5555
Paul Edwards
Stephen Ries
Enquires in relation to subpoenas, garnishee orders 1300 279 754
Customer identification review process 1800 606 269
Intl:
+613 8699 6947
Weekdays
9am - 8pm (AEST)

H

Service Type of enquiry Phone number
Home Loans Home loans (Sales, new applications
and further lending)
1800 035 500
Intl:
+61 3 8646 8108
Monday to Friday
8am - 9.30pm (AEST)
Saturday-Sunday
8am - 4.30pm (AEST)
Home loans customer services 13 25 99
Fax:
1300 655 706
Monday-Friday 
8am - 9.30pm (AEST)
Mortgages collections 1800 888 410
Intl:
+61 3 8699 6923
Fax:
+61 3 9601 1244
Monday-Friday
8am - 8pm (AEST)
Saturday
9am - 4pm (AEST)

I

Service Type of enquiry Phone number
Insurance Life Insurance 13 16 14
Weekdays
8am - 7pm (AEST)
50+ Life Cover 13 16 14
Weekdays
8am - 7pm (AEST)
Income Protection Insurance 13 16 14
Weekdays
8am - 7pm (AEST)
Critical Illness Cover 13 16 14
Weekdays 8am - 7pm (AEST)
Home Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
Landlord Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
Car Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
Travel Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
Credit and Loan Insurance 13 33 33
Weekdays
8.30am - 7.30pm and
Saturday
9am - 1pm (AEST)
ANZ Financial Planning 1800 626 855
Weekdays
8am - 8pm (AEST)
Business or Farm Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
ANZ Accident Insurance Cover Plus 13 16 14
Weekdays 8am - 7pm (AEST)
International International money transfers 1800 681 683
Intl: + 61 3 8646 8923
Monday to Friday
8am to 7pm (AEST)
International drafts 1800 681 683
Intl: + 61 3 8646 8923
Monday to Friday
8am to 7pm (AEST)
Travellers’ cheques 1800 352 535
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)
Foreign cash 1800 352 535
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)
ANZ Travel card 1800 094 003
Intl: +61 3 9683 7777
24 hours a day, 7 days a week
Investment ANZ E*Trade 13 33 50
Weekdays
8am - 8pm (AEST)
ANZ Smart Choice Super and Pension 13 12 87
Weekdays
8:30am - 6:30pm (AEST)
ANZ OneAnswer Investment Portfolio, Personal Super or Pensions 13 38 63
Intl: +61 2 9234 8111
Fax: +61 2 9234 6668
ANZ Super Advantage 13 38 63
Intl: +61 2 9234 8111
Fax: +61 2 9234 6668
Integra Super 13 38 65
Fax: +61 2 9234 6668
Corporate Super 1800 627 625
Fax: +61 2 9234 6668
ANZ Financial Planning 1800 626 855
Weekdays
8am - 8pm (AEST)
ANZ Investment Lending 1800 639 330
Intl: +61 3 8646 8459
Fax: 1800 186 286
8am - 6pm (AEST) on ASX trading days

P

Service Type of enquiry Phone number
Personal Banking New personal accounts 1800 008 177
Monday - Friday
8am - 8pm (AEST) 
Personal loans - sales enquiries and applications 13 33 33
Weekdays
8am - 8pm (AEST)
Personal loans - servicing and maintenance 1800 801 485
Weekdays
8am - 8pm (AEST)
Personal loan collections 1800 337 919
Intl: +61 3 9683 9299 (reserve charges)
Weekdays
8am - 8pm (AEST)
Saturday
9am - 4pm (AEST)
Car loans 13 22 07
Tollfree: 1300 365 652
Weekdays
8am - 8pm (AEST)
Saturday
9am - 5pm (AEST)
Insurance services Please see the Investment and insurance contact information page
ANZ Travel Card

1800 094 003
Intl: +6 13 9683 7777

24 hours a day,7 days a week

International Trade Finance 13 31 99
V2 PLUS

13 28 33
Intl: +61 3 8699 6994
Fax: 1800 671 800
Fax: +61 3 9277 1315

Weekdays 
8am - 8pm (AEST) 
V2 PLUS Rate Line: 1800 033 043

Esanda Finance 1300 655 086
Weekdays
8am - 8pm (AEST)
Saturday
9am - 5pm (AEST)
Esanda Investments 13 12 15
Weekdays
8am - 5:30pm (AEST)

S

Service Type of enquiry Phone number
Shareholders Australia

Telephone:
1800 11 33 99 (within Australia)
+61 3 9415 4010 (International Callers)
Monday to Friday

 

New Zealand Telephone:
0800 174 007

Facsimile:
+64 9 488 8787
United Kingdom Telephone:
+44 870 702 0000

Facsimile:
+44 870 703 6101
United States Telephone:
+1 888 269 2377 (within USA)
+1 202 680 6825 (Outside USA)
Investor Relations +61 3 8654 7682
Service of legal documents subpoenas, garnishee orders and statutory notices 1300 279 754
Switchboard   03 9273 5555

T

Service Type of enquiry Phone number
Term Deposits Term deposit enquiries - new, rollovers and top-ups 1800 008 177
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)
Term deposit enquiries - existing account holders 13 13 14
Intl: + 61 3 9683 9999
Monday to Friday
8am to 7pm (AEST)
Esanda term deposit enquiries - new 1800 040 729
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)
Esanda term deposit enquiries - existing account holders 1800 352 535
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)