A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

Service Type of enquiry Phone number
Accessibility services National Relay Service - Operator relay calls

13 36 77
Tollfree: 1800 555 677
and then enter the appropriate ANZ contact number

24 hours, 7 days

TTY users in conjunction with the National Relay Service

13 36 77
Tollfree: 1800 555 677
and then enter the appropriate ANZ contact number

24 hours, 7 days

Internet Relay users Visit the relay service and then enter the appropriate ANZ contact number
Internet Banking & Phone Banking enquiries (Re-set Password,Technical Problems)

TTY: 1300 366 255

24 hours, 7 days

Credit card enquiries - existing account holders

TTY: 1300 366 255

24 hours, 7 days

B      

Service Type of enquiry Phone number
Business and Corporate banking General enquiries 1800 801 485
Weekdays
8am - 8pm (AEST)
Business packages 1800 801 485
Weekdays
8am - 8pm (AEST)
Business transaction accounts 1800 801 485
Weekdays
8am - 8pm (AEST)
Business investment accounts 1800 801 485
Weekdays
8am - 8pm (AEST)
Business finance 1800 801 485
Weekdays
8am - 8pm (AEST)
Business credit cards

New customers
1800 351 663
Weekdays 
8am - 7pm (AEST)

Existing Customers
Cardholders
1800 032 481

Report lost card
1800 033 844
Intl: +61 3 9683 7047

24 hours, 7 days

Merchant services

New customers
1300 366 988
Weekdays 
8:30am - 7pm (AEST)


Existing customers
1800 039 025
Intl: +61 3 8699 6915

24 hours, 7 days

Commercial insurance 1300 552 253
Weekdays
8am - 8pm (AEST)
Internet banking for business

New customers
1800 602 761
Weekdays 
8am - 7pm (AEST)

Existing customers - technical support 
1800 269 242
Weekdays 
8am - 8pm (AEST)

Financial planning 1800 641 593
Weekdays
8am - 8pm (AEST)
Foreign exchange and international trade 1800 644 323
Weekdays
9am - 5pm (AEST)
ANZ E*TRADE online share trading

General enquiries
13 33 50
Fax: 1300 553 589
Weekdays 
8am - 8pm (AEST)

Multilingual - Cantonese & Mandarin
1800 308 938
Weekdays 
8am - 7pm (AEST)

New investor hotline
1800 786 257
Weekdays 
8am – 8pm (AEST)

Small Business banking 1800 801 485
Weekdays
8am - 8pm (AEST)
Agribusiness banking 1800 462 474
Weekdays
8am - 8pm (AEST)
Car loans 1300 365 652
Weekdays
8am - 8pm (AEST)
Saturday
9am - 5pm (AEST)
Corporate banking 1300 883 798
Intl: +61 3 9601 1260
Weekdays
8am - 8pm (AEST)
Industry specialisation 1800 309 379
Weekdays
8am - 5pm (AEST)
Other online services The SB Hub
ANZ's online small business resource.
ANZ business insights
A tool for merchant customers compiling data from over 20 million ANZ merchant transactions that occur every week.
(03) 9650 1616 Weekdays

C

Service Type of enquiry Phone number
Credit cards Credit card enquiries
- existing account holders
13 22 73
Intl:
+61 3 9683 7043
New credit card applications Weekdays
8am - 8pm AEST
13 33 33
Weekdays
8am - 8pm AEST
Lost or stolen credit cards 1800 033 844
Intl:
+61 3 9683 7043

F

Service Type of enquiry Phone number
Financial difficulty Customer connect 1800 252 845
Monday to Friday
9am - 6pm (AEST)

G

Service Type of enquiry Phone number
General Enquiries General enquiries

13 13 14
Intl: 
+61 3 9683 9999

24 hours a day, 7 days a week

Report a hoax or suspicious email

13 33 50
Intl: 
+61 3 9683 8833

24 hours a day, 7 days a week

Internet Banking & Phone Banking registration

13 13 14
Intl: 
+61 3 9683 9999

24 hours a day,7 days a week

Internet Banking & Phone Banking enquiries (re-set password, pay anyone, technical problems)

13 33 50
Intl: 
+61 3 9683 8833

24 hours a day,7 days a week

Transaction dispute or enquiries

13 13 14
Intl: 
+61 3 9683 9999

24 hours a day,7 days a week

Lost or stolen credit cards 1800 033 844
Intl:
+61 3 9683 7043
ANZ Merchant services

1800 039 025
Intl: +61 3 8699 6915

24 hours a day,7 days a week

Compliments, suggestions and complaints 1800 805 154
Weekdays
8am - 7pm (AEST)
Media relations 03 9273 5555
Paul Edwards
Stephen Ries
Enquires in relation to subpoenas, garnishee orders 1300 279 754
Customer identification review process 1800 606 269
Intl:
+613 8699 6947
Weekdays
9am - 8pm (AEST)

H

Service Type of enquiry Phone number
Home Loans Home loans (Sales, new applications
and further lending)
1800 035 500
Intl:
+61 3 8646 8108
Monday to Friday
8am - 9.30pm (AEST)
Saturday-Sunday
8am - 4.30pm (AEST)
Home loans customer services 13 25 99
Fax:
1300 655 706
Monday-Friday 
8am - 9.30pm (AEST)
Mortgages collections 1800 888 410
Intl:
+61 3 8699 6923
Fax:
+61 3 9601 1244
Monday-Friday
8am - 8pm (AEST)
Saturday
9am - 4pm (AEST)

I

Service Type of enquiry Phone number
Insurance Life Insurance 13 16 14
Weekdays
8am - 7pm (AEST)
50+ Life Cover 13 16 14
Weekdays
8am - 7pm (AEST)
Income Protection Insurance 13 16 14
Weekdays
8am - 7pm (AEST)
Critical Illness Cover 13 16 14
Weekdays 8am - 7pm (AEST)
Home Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
Landlord Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
Car Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
Travel Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
Credit and Loan Insurance 13 33 33
Weekdays
8.30am - 7.30pm and
Saturday
9am - 1pm (AEST)
ANZ Financial Planning 1800 626 855
Weekdays
8am - 8pm (AEST)
Business or Farm Insurance 13 16 14
Weekdays
8am - 8pm (AEST)
ANZ Accident Insurance Cover Plus 13 16 14
Weekdays 8am - 7pm (AEST)
International International money transfers 1800 681 683
Intl: + 61 3 8646 8923
Monday to Friday
8am to 7pm (AEST)
International drafts 1800 681 683
Intl: + 61 3 8646 8923
Monday to Friday
8am to 7pm (AEST)
Travellers’ cheques 1800 352 535
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)
Foreign cash 1800 352 535
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)
ANZ Travel card 1800 094 003
Intl: +61 3 9683 7777
24 hours a day, 7 days a week
Investment ANZ E*Trade 13 33 50
Weekdays
8am - 8pm (AEST)
ANZ Smart Choice Super and Pension 13 12 87
Weekdays
8:30am - 6:30pm (AEST)
ANZ OneAnswer Investment Portfolio, Personal Super or Pensions 13 38 63
Intl: +61 2 9234 8111
Fax: +61 2 9234 6668
ANZ Super Advantage 13 38 63
Intl: +61 2 9234 8111
Fax: +61 2 9234 6668
Integra Super 13 38 65
Fax: +61 2 9234 6668
Corporate Super 1800 627 625
Fax: +61 2 9234 6668
ANZ Financial Planning 1800 626 855
Weekdays
8am - 8pm (AEST)
ANZ Investment Lending 1800 639 330
Intl: +61 3 8646 8459
Fax: 1800 186 286
8am - 6pm (AEST) on ASX trading days

P

Service Type of enquiry Phone number
Personal Banking New personal accounts 1800 008 177
Monday - Friday
8am - 8pm (AEST) 
Personal loans - sales enquiries and applications 13 33 33
Weekdays
8am - 8pm (AEST)
Personal loans - servicing and maintenance 1800 801 485
Weekdays
8am - 8pm (AEST)
Personal loan collections 1800 337 919
Intl: +61 3 9683 9299 (reserve charges)
Weekdays
8am - 8pm (AEST)
Saturday
9am - 4pm (AEST)
Car loans 13 22 07
Tollfree: 1300 365 652
Weekdays
8am - 8pm (AEST)
Saturday
9am - 5pm (AEST)
Insurance services Please see the Investment and insurance contact information page
ANZ Travel Card

1800 094 003
Intl: +6 13 9683 7777

24 hours a day,7 days a week

International Trade Finance 13 31 99
V2 PLUS

13 28 33
Intl: +61 3 8699 6994
Fax: 1800 671 800
Fax: +61 3 9277 1315

Weekdays 
8am - 8pm (AEST) 
V2 PLUS Rate Line: 1800 033 043

Esanda Finance 1300 655 086
Weekdays
8am - 8pm (AEST)
Saturday
9am - 5pm (AEST)
Esanda Investments 13 12 15
Weekdays
8am - 5:30pm (AEST)

S

Service Type of enquiry Phone number
Shareholders Australia

Telephone:
1800 11 33 99 (within Australia)
+61 3 9415 4010 (International Callers)
Monday to Friday

 

New Zealand Telephone:
0800 174 007

Facsimile:
+64 9 488 8787
United Kingdom Telephone:
+44 870 702 0000

Facsimile:
+44 870 703 6101
United States Telephone:
+1 888 269 2377 (within USA)
+1 202 680 6825 (Outside USA)
Investor Relations +61 3 8654 7682
Service of legal documents subpoenas, garnishee orders and statutory notices 1300 279 754
Switchboard   03 9273 5555

T

Service Type of enquiry Phone number
Term Deposits Term deposit enquiries - new, rollovers and top-ups 1800 008 177
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)
Term deposit enquiries - existing account holders 13 13 14
Intl: + 61 3 9683 9999
Monday to Friday
8am to 7pm (AEST)
Esanda term deposit enquiries - new 1800 040 729
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)
Esanda term deposit enquiries - existing account holders 1800 352 535
Intl: + 61 3 9683 9999
Monday to Friday
8am to 8pm (AEST)