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Phone directory

Service Type of enquiry Phone number

Accessibility services

National Relay Service - operator relay calls

13 36 77

Toll free: 
1800 555 677 and then enter the appropriate ANZ contact number

24 hours, 7 days

TTY users in conjunction with the National Relay Service

13 36 77

Toll free: 
1800 555 677 
and then enter the appropriate ANZ contact number

24 hours, 7 days

Internet Relay users

Visit the relay service and then enter the appropriate ANZ contact number

Service Type of enquiry Phone number

Business and Corporate banking

General enquiries

1800 351 663

Weekdays
8am - 6pm (AEST)

Business packages

1800 351 663

Weekdays
8am - 6pm (AEST)

Business transaction accounts

1800 351 663

Weekdays
8am - 6pm (AEST)

Business investment accounts

1800 351 663

Weekdays
8am - 7pm (AEST)

Business finance

1800 351 663

Weekdays
8am - 6pm (AEST)

Business credit cards

New customers
1800 351 663

Weekdays 
8am - 7pm (AEST)

Existing customers
1800 032 481

Report lost card
1800 033 844
Intl: 
+61 3 8699 6955

24 hours, 7 days

Merchant services

Contact ANZ Worldline Payment Solutions

Contact ANZ Worldline

Commercial insurance

1300 552 253

Weekdays
8am - 8pm (AEST)

Internet banking for business

1800 269 242
Intl: 
+61 3 8699 6906

Weekdays 
8am - 6pm (AEST)

ANZ Financial Advice

1800 626 855

Weekdays
9am - 5pm (AEST)

Foreign exchange

1800 640 574

Weekdays
8am - 8pm (AEST)

International trade

1300 269 487

Weekdays 
9am - 6pm (AEST)

Small Business banking

1800 351 663

Weekdays
8am - 6pm (AEST)

Agribusiness banking

1800 462 474

Weekdays
8am - 8pm (AEST)

Car loans

New Car Loan Applications

1300 655 086

Weekdays
8.30am - 6pm (AEST)

Car Loan Enquiries - Existing Customers

13 23 73
8am - 6pm (AEST)

Corporate banking

1300 883 798
Intl: 
+61 3 9601 1260

Weekdays
8am - 8pm (AEST)

Industry specialisation

1800 309 379

Weekdays
8am - 5pm (AEST)

Service Type of enquiry Phone number

Credit cards

Credit card enquiries - existing account holders

13 22 73
Intl:
+61 3 8693 5077

New credit card applications

13 33 33

Weekdays
8am - 8pm AEST

Lost or stolen credit cards

1800 033 844
Intl:
+61 3 8699 6955

Reverse charge calls

To make a reverse charge call from overseas to the numbers above, contact the international operator in the country you're calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge.
If you dial the number directly, you may be charged for the call. The overseas reverse charge number is NOT available through mobile phones.

Service Type of enquiry Phone number

Financial difficulty

Customer connect

1800 252 845

Monday to Friday
9am - 6pm (AEST)

  Service Type of enquiry Phone number

General enquiries

General enquiries

13 13 14
Intl: 
+61 3 9683 9999

Self-service phone banking is available 24 hours a day, 7 days a week. Or, you can speak to a consultant between 8am – 8pm Weekdays (AEST).

Sanction Customer Contact

1800 271 197

Weekdays
8am - 5pm (AEST)

International Number: +61 3 8565 7233

Reverse charge from overseas

To make a reverse charge call  from overseas to the numbers
above, contact the international operator in the country you're
calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge. If you dial the number directly, you may be charged for the call. The overseas reverse charge number is NOT available through mobile phones. 

Report a hoax or suspicious email

13 33 50
Intl: 
+61 3 9683 8833

24 hours a day, 7 days a week

Internet Banking & Phone Banking registration

13 13 14
Intl: 
+61 3 9683 9999

Self-service phone banking is available 24 hours a day, 7 days a week. Or, you can speak to a consultant between 8am – 8pm Weekdays (AEST).

Internet Banking & Phone Banking enquiries
(reset password, pay anyone, technical problems)

13 33 50
Intl: 
+61 3 9683 8833

24 hours a day, 7 days a week

Product Simplification

1800 317 366
Intl: 
+61 3 8699 6987

Weekdays
9am – 6.30pm (AEST)

Transaction disputedisclaimer or enquiries

Find out how to dispute a transactiondisclaimer online. 

Or call:

13 13 14
Intl: 
+61 3 9683 9999

24 hours a day, 7 days a week

Lost or stolen credit cards

1800 033 844
Intl:
+61 3 8699 6955

Merchant services

Contact ANZ Worldline Payment Solutions

Contact ANZ Worldline

Media relations

03 9273 5555
Stephen Ries

Enquiries in relation to subpoenas, garnishee orders

1300 279 754

Customer identification review process

1800 606 269
Intl:
+61 3 8699 6947

Weekdays
9am - 8pm (AEST)

Customer Remediation Specialist Team

1800 245 416

Weekdays
8am - 6pm (AEST/AEDT)

International Number: +61 3 8699 6956

Service Type of enquiry Phone number

Home loans

Home loans (sales,
new applications and further lending)

1800 519 766
Intl:
+61 3 8699 6977

Monday to Friday
8am - 9.30pm (AEST)
Saturday to Sunday
8am - 4.30pm (AEST)

Home loans customer services

13 25 99

Fax:
1300 655 706

Monday to Friday 
8am - 8pm (AEST)

Mortgages collections

1800 888 410
Intl:
+61 3 8699 6923

Fax:
+61 3 9601 1244

Monday to Friday
8am - 8pm (AEST)
Saturday
9am - 4pm (AEST)

Service Type of enquiry Phone number

Insurance

Life Insurance

13 16 14

Weekdays
8am - 7pm (AEST)

50+ Life Cover

13 16 14

Weekdays
8am - 7pm (AEST)

Income Protection Insurance

13 16 14

Weekdays
8am - 7pm (AEST)

Critical Illness Cover

13 16 14

Weekdays 
8am - 7pm (AEST)

Home Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

Landlord Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

Car Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

Travel Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

Credit and Loan Insurance

13 33 33

Weekdays
8.30am - 7.30pm
Saturday
9am - 1pm (AEST)

Business or Farm Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

ANZ Accident Insurance Cover Plus

13 16 14

Weekdays
8am - 7pm (AEST)

International

International money transfers

ANZ Phone Banking (to send an ANZ International Money Transfer)
1800 352 535
Intl: 
+61 3 9683 9999
Monday to Friday
8am to 7.30pm (AEST)

International Support Centre (to make an enquiry about a completed ANZ International Money Transfer)
1800 681 683
Intl: 
+613 8565 7229
Monday to Friday
8am to 5pm (AEST)

Superannuation & Investment

ANZ Smart Choice Super and Pension

13 12 87

Weekdays
8:30am - 6:30pm (Sydney/Melbourne time)

ANZ OneAnswer Investment Portfolio

13 38 63

Service Type of enquiry Phone number

Personal banking

New personal accounts

13 33 33

Monday - Friday
8am - 8pm (AEST) 

Personal loans - sales enquiries and applications

13 33 33

Weekdays
8am - 8pm (AEST)

Personal loans - servicing and maintenance

1800 801 485

Weekdays
8am - 7pm (AEST)

Personal loan collections

1800 337 919
Intl: 
+61 3 9683 9299
(reverse charges)

Weekdays
8am - 8pm (AEST)
Saturday
9am - 4pm (AEST)

Insurance services

Please see the investment and insurance contact information page

ANZ Travel Card

1800 094 003
Intl: 
+61 3 9683 7777

24 hours a day, 7 days a week

International trade finance

13 31 99

V2 Plus

13 28 33
Intl: 
+61 3 8699 6994

Fax: 
1800 671 800

Fax: 
+61 3 9277 1315

Weekdays 
8am - 8pm (AEST) 

ANZ Cash Investment Account

1300 525 667
Intl:
+61 3 8699 6902

Weekdays 
8am - 6pm (AEST)

Esanda Finance

1300 655 086

Weekdays
8am - 6pm (AEST)

Esanda Investments

13 12 15

Weekdays
8am - 5:30pm (AEST)

Service Type of enquiry Phone number

Shareholders

Australia

1800 11 33 99 
Intl: 
+61 3 9415 4010

Monday to Friday

New Zealand

0800 174 007

Fax:
+64 9 488 8787

United Kingdom

+44 870 702 0000

Fax:
+44 870 703 6101

United States

+1 888 269 2377
(within USA)

+1 202 680 6825
(outside USA)

Investor Relations

+61 3 8654 7682

Service of legal documents

Subpoenas, garnishee orders
and statutory notices
 

1300 279 754

Switchboard

 

03 9273 5555

Service Type of enquiry Phone number

Term deposits

Term deposit enquiries -
new, rollovers and top-ups

13 33 33
Intl: 
+61 3 9683 9999

Monday to Friday
8am to 8pm (AEST)

Term deposit enquiries -
existing account holders

13 13 14
Intl: 
+61 3 9683 9999

Monday to Friday
8am to 7pm (AEST)

Time limits apply, so it’s important you contact us as soon as you can.

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