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Profile - Our company

Profile

Among the top 4 banks in Australia.

Our history dates back over 170 years. We are committed to building lasting partnerships with our customers, shareholders and communities throughout Australia, New Zealand and 26 key markets in the Asia Pacific region.

We serve more than six million customers, providing a range of banking and financial products and services to retail, small business, corporate and institutional customers. We employ over 35,000 people worldwide.

Business strategy

We aim to become a super regional bank in the next 5 years. This involves growing our presence in the Asia Pacific region to around 20% of earnings by 2012, while also being very focused on the existing business and opportunities across Australia and New Zealand.

Our growth targets are based on four core capabilities:

  1. Customer focus: Continuing our focus on simplicity, convenience and responsibility
  2. Marketing and sales: Shifting our thinking from selling commodity products and being more customer focused in the way we market ourselves and serve our customers
  3. Technology: Improving technology to the levels used by banks globally
  4. Performance: Out-performing at every level – financial out-performance, out-performance in customer service and in our work ethic