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Profile - Our company

Profile

Among the top 4 banks in Australia, Top 10 listed company on the ASX, Largest lsited company in New Zealand, The largest Australian bank in Asia

Our history dates back over 170 years. We are committed to building lasting partnerships with our customers, shareholders and communities in 32 countries in Australia, New Zealand, throughout Asia and the Pacific, and in the Middle East, Europe and America.

We  provide a range of banking and financial products and services to more than 5.7 million retail customers. We employ over 39,000 people worldwide.

Business strategy

We aim to become a super regional bank. This involves growing our presence in the Asia Pacific region to around 20% of earnings by 2012, while also being very focused on the existing business and opportunities across Australia and New Zealand.

Our growth targets are based on four core capabilities:

  1. Customer focus: continuing our focus on simplicity, convenience and responsibility
  2. Marketing and sales: shifting our thinking from selling commodity products and being more customer focused in the way we market ourselves and serve our customers
  3. Technology: improving technology to the levels used by banks globally
  4. Performance: out-performing at every level – financial out-performance, out-performance in customer service and in our work ethic.