Our approach and performance

The LBG standard measures the total financial value of contributions, including donations, volunteering hours, and the community investment component of commercial activities. We also use LBG to assess the impact our programs and initiatives are having on the community - this helps us ensure our community investments make a real difference to the community, enhance employee engagement and complement our business goals.

Our results

2013 results

2013 results

The London Benchmarking Group (LBG) model measures the cash, time, and in-kind support that we invest in the community each year. It also takes account of management costs.

ANZ has been a member of the LBG since 2005 when the organisation was introduced to Australia and New Zealand. In 2013, the total value of community investment across ANZ, measured using the LBG model, was $15.1 million. This includes nearly 90,000 volunteering hours and represents 0.17% of our pre-tax profits in 2013.

Additionally, ANZ also supported our customers experiencing financial hardship, including those impacted by natural disasters, by waiving fees and providing fee free accounts. This support equated to more than $50 million, bringing our total community contribution and customer support to over $65.1 million.

The value of our community investment per employee in 2013 was measured at $319 per employee globally.

Leverage - facilitated third party contributions

Leverage is the capture of additional contributions raised by third parties as a direct result of a company’s community programs or initiatives. ANZ's giving programs enable employees, customers and shareholders to make regular donations to community organisations, with employee donations matched dollar for dollar by ANZ. The total leveraged figure for 2013 was around $52.6 million. (This is in addition to the ANZ grand total of $15.1 million mentioned above).

ANZ Leverage Value of Leverage compared to ANZ total contribution
AUD $52,601,512.99 347.5%
2012 results

2012 results

The London Benchmarking Group (LBG) model measures the cash, time, and in-kind support that we invest in the community each year. It also takes account of management costs. ANZ has been a member of the LBG since 2005 when the organisation was introduced to Australia and New Zealand. The total value of contributions across ANZ this year, using the LBG model, was $14.9 million. This includes nearly 87,000 volunteering hours and represents 0.2% of our pre-tax profits in 2012.

In addition to this $14.9 million, ANZ also supported our customers experiencing financial hardship, including those impacted by natural disasters, by waiving fees and providing fee free accounts. This support equated to $54.1million, bringing our total community contribution and customer support to $69 million.

ANZ 2012 community contribution Amount
Community Investment $14.9m
Fee free accounts $30.0m
Disaster Relief programs $0.6m
Hardship assistance $23.5m
Grand total $69.0m

In 2011/12 the value of our community investment per employee was measured at $354 per employee globally.

LBG subject focus areas

 

ANZ company specific subject focus areas

Leverage - facilitated third party contributions

Leverage is the capture of additional contributions raised by third parties as a direct result of a company’s community programs or initiatives. ANZ's giving programs enable staff, customers and shareholders to make regular donations to community organisations, with staff donations matched dollar for dollar by ANZ. The total leveraged figure for 2012 was around $69 million. (This is in addition to the ANZ grand total of $69 million mentioned above).

ANZ Leverage total Value of Leverage compared to ANZ total contribution
$69,126,662 464%
2011 results

2011 results

Total value of community investment

In 2010/11, the total value of contributions globally was  $16.9 million. This includes over 91,000 volunteering hours and represents 0.22% of our pre-tax profits in 2011.

Country 2011
Australia $12,229,167
New Zealand $3,013,519
Asia (includes India) $1,183,885
Pacific $460,226
United Kingdom $12,425
United States $1,877
Total $16,901,099

Community investment per employee

In 2010/11 the value of our community investment per employee was measured at $347 per employee globally.

Investment per employee

Breakdown of community investment

35% per cent of our community investment was directed towards economic development through programs such as Saver Plus, Progress Loans, MoneyBusiness and MoneyMinded. A further 23% was invested in Emergency Relief.

Breakdown of community investment

Customer Support and Community Investment

In addition to the $16.9 million ANZ invested in the community during 2011, we also supported our customers and other community organisations through the provision of fees waived for customers experiencing financial hardship, including those impacted by natural disasters, and fee free accounts.  This support equated to $73.3 million, bringing our total community investment and customer support to $90.2m.

Support Amount
Community Investment $16.9m
Fee free accounts $66.9m
Waivers associated with disaster relief and hardship $6.4m
Grand total $90.2m
2010 results

2010 results

Total value of community investment

In 2009/10, the total value of contributions globally was  $16.2 million. This includes over 90,000 volunteering hours and represents 0.23% of our pre-tax profits in 2010.

Country 2010
Australia $12,171,309
New Zealand $2,795,496
India $111,580
Asia $879,816
Pacific $163,992
UK & US $30,557
Total $16,152,750

Total value of community investment

Community investment per employee

In 2009/10 the value of our community investment per employee was measured at $324 per employee globally.

Community investment per employee

Breakdown of community investment

29% per cent of our community investment was directed towards economic development through programs such as Saver Plus and MoneyMinded. A further 11% was provided for Emergency Relief.

Community Investment breakdown

We evaluate and report on commercial initiatives consistent with the London Benchmarking Group methodology. This means that significant investments delivering shared value, for our customers, communities and ANZ is not reported.  This includes ~$3.1m in support for customers impacted by the Christchurch earthquake; $3m to provide our WING mobile payment service in Cambodia; $1m to provide banking services to rural and remote villages in Fiji; $64.6m in foregone revenue on low or fee free accounts in Australia and New Zealand; and $5.4m to support customers in financial hardship in Australia through our Customer Connect program. ANZ also invests more than $46m on a variety of sponsorships which support thriving communities and in particular sport including the Australian Tennis Open, Australian Championship Netball and the World Rugby Cup. Our sport sponsorships include an element of community investment such as support for charities and junior clubs.

2009 results

2009 results

Total value of community investment

The total value of our contributions has increased every year since LBG benchmarking was introduced. In 2008/09, the total value of contributions globally was over $22.2 million. This includes over 92,000 volunteering hours and represents 0.47% of our pre-tax profits in 2009. The following is the breakdown by country excluding management costs.

Country 2009
Australia $14,440,999
New Zealand $4,291,827
India $54,117
Asia $905,835
Pacific $524,608
US $890
Total $20,218,276

Total value of community investment

Community investment per employee

The value of our community investment per employee has also risen steadily since LBG benchmarking began. In 2008/09, it was measured as $590 per employee globally.

Community investment per employee

Breakdown of community investment

35% per cent of our community investment was directed towards economic development through programs such as Saver Plus and MoneyMinded. A further 16% was provided for Emergency Relief.

Breakdown of community investment

2008 results

2008 results

Total value of community investment

The total value of our contributions has increased every year since LBG benchmarking was introduced. In 2007/08, the total value of contributions globally was over $18.9 million. This includes $4.5 million for our financial literacy and inclusion programs, and 79,620 volunteering hours. This investment represents 0.42% of our pre-tax profits in 2008.

Country 2008
Australia $14,848,840
New Zealand $2,664,692
India $523,021
Asia $315,766
Pacific $532,103
Europe $7,281
America $5,216
UK $29,795
Total $18,926,714

Community investment per employee

The value of our community investment per employee has also risen steadily since LBG benchmarking began. In 2007/08, it was measured as $490 per employee globally - more than double the LBG benchmark of $213 for Australia and New Zealand companies.

Community investment value and value per employee

Breakdown of community investment

24% per cent of our community investment was directed towards improving adult financial literacy and inclusion through programs such as Saver Plus and MoneyMinded. A further 7% was invested in indigenous engagement. Our staff contributed almost 80,000 hours in volunteering time in the community, which equates to 16% of ANZ's investment.

Contribution by program area