Electronic payment processing times

Same-day electronic payments

Same-day payments are fund transfers and bill payments which are paid straightaway, to either another local ANZ account or a local account at a different bank.

Payments to local ANZ accounts

We take the money from your account immediately. If you make the payment before 11.00pm, it will be sent to the ANZ account you’re paying the same day.

Payments to a local non-ANZ account

We take the money from your account immediately.

For payments under $1,000:

If you make the payment before 11.00pm, it will be sent to the account you’re paying the same day. 

For payments greater than $1,000 and bulk payments:*

• If you make the payment before 3.30pm on a business day, it will be sent to the accounts you’re paying the same day. 
• If you make the payment after 3.30pm or on a Saturday, Sunday or public holiday (non-business day), we'll send it to the account you’re paying the morning of the next business day.

*Bulk payments are multiple payments such as payroll or DiskPay.

Future dated and scheduled payments

Future-dated and scheduled payments include funds transfers and payments that you’ve set up to be paid on a particular date – either as a one-off payment or a regular (automatic) payment.

Payments to local ANZ accounts

We take the money from your account, if there's enough, from as early as 1.30am on the payment date and send it to the ANZ account you're paying immediately. 

Payments to local non-ANZ accounts

We take the money from your account, if there's enough, from as early as 1.30am on the payment date and send it to the non-ANZ account you're paying from 4am. 

If the payment date isn’t a business day, we’ll send the payment to the account you’re paying the morning of the next business day instead.

For scheduled payments, you can only make your first payment after the day you set it up.

These payment times reflect when ANZ sends payments. Please note that if you are sending a payment to another bank, once a payment has been sent, ANZ has no control over how or when the receiving bank processes it. For details about when funds will be available in the recipient’s account, we recommend contacting the receiving bank directly. 

These payment processing times do not include our BillPay Service. Please refer to your terms and conditions for information on the BillPay Service. 

Tips to avoid payment errors

• Take extra care when entering payment details.
• Pause to think if you could be caught up in a scam.
• Double check the amount and the account number before confirming a payment.

Retrieving payments made in error

If you make a mistake:

• If you know the person or company you’ve paid (e.g. you’ve paid the wrong electrician), it’s best to contact them yourself and ask them to return the money.
• If you don’t know who you’ve sent money to (e.g. you’ve entered the wrong account number), call us immediately on +685 69999. We may be able to help by contacting the other bank or the other ANZ customer you’ve paid.

We can’t stop a payment if you make a mistake, and there’s no guarantee you’ll get the money back. We’re not required to get involved in disputes between you and anyone receiving your payment but will help if we can.

We aim to process your payments on time

While we do our best to meet these timeframes, there may occasionally be delays due to factors outside our control such as system outages, service interruptions, or natural disasters.