Save time by verifying your identity electronically
Before we can provide you with financial products or services, we're required to collect information from you to verify your identity. This requirement applies to Australian & New Zealand financial institutions such as ANZ under the Anti-Money Laundering and Counter-Terrorism Financing Act.
To make this as simple as possible, you can use eKYC to verify your identity.
eKYC Identity Verification
eKYC is a convenient, fast and secure way to verify your identity. We use external data sources to help verify your identity.
Some of the external data sources are listed below. It’s important to note that for eKYC, these data sources include credit reporting agencies but ANZ will not access your credit report nor will this verification impact your credit file or your credit rating.
eKYC is an automated, contactless identity verification process using biometric technology. The process is triggered through an email sent to you and allows verification to be completed remotely through your smart phone with an acceptable form of photographic identification.
To complete eKYC you need to :
- be 18 years or over;
- hold an acceptable form of identification; and
- consent to your identity being verified in this way.
External Data Sources
For the purposes of completing eKYC, ANZ may use external data sources including (but not limited to):
- Australian Government, Department of Foreign Affairs and Trade
- Equifax Australia Information Services and Solutions Pty Limited (ABN: 26 000 602 862)
Call: 13 83 32
Mail: PO Box 964, North Sydney NSW 2059
Email: customerserviceAU@equifax.com
Web: mycreditfile.com.au - ACT Road Transport Authority
- NSW Transport Roads and Maritime Services
- QLD Department of Transport and Main Roads
- VIC VicRoads
- WA – Department of Transport
- SA Department of Planning, Transport and Infrastructure
- NT- Department of Transport
- TAS - Department of State Growth Transport
- Centrix Group Limited
Call: 099669706
Post: PO Box 62512, Greenland, Auckland, 1546
Email: Info@centrix.co.nz
Web: www.centrix.co.nz - New Zealand Government, Department of Internal Affairs (DIA)
- New Zealand Transport Agency (NZTA)
Acceptable Forms of Identification for eKYC
Identification documentation must be current (i.e: not expired) unless otherwise agreed to by ANZ.
Australian Identification:
- Australian Passport
- Full Australian Driver’s Licence
- New Zealand Passport
- New Zealand Driver’s Licence
eKYC verification completed within Australia also accepts New Zealand issued identification.
New Zealand Identification
- New Zealand Passport
- New Zealand Drivers License
- Australian Passport
All information contained on this page is accurate as at 19 September 2025.