There are steps you can take to protect yourself and make sure you don’t fall prey to attempts to take your money.
In this section we give you helpful hints and tips to protect yourself online.
- Two-Factor Authentication
- Email Compromise
- Mobile Devices and Applications
- Privacy, Identity and Social Media
- Security Software
- Shopping Online
- Suspicious Messages
Top five tips
- Keep passwords, PINs and any other security information secret including covering your card PIN when using ATMs, or Internet Banking in a public place. ANZ will never ask you to provide your PIN to an ANZ staff member.
- Protect all your other personal information, including destroying your bank statements securely, collecting your mail promptly and not providing your details to anyone you do not trust.
- Keep your computer safe by having up to date security software, checking you are only using trusted sites for purchasing items and not opening emails you’re not sure about.
- Keep your computer browser (e.g. Internet Explorer, Firefox), and product software (Microsoft Office/Adobe flash, etc) up to date. Software providers frequently develop updates and patches to address new and developing security threats.
- Report anything you are suspicious of immediately, especially if you think your card has been stolen, a suspicious transaction is on your bank statement, or your mail has been accessed by someone.
Why is 2FA important?
2FA improves the security of access to your online accounts. For example, if a cybercriminal knew your banking password, they would not be able to perform an online transaction without your security token or mobile device.
What can you do?
How do these types of compromises occur?
A cybercriminal can compromise a director’s email account via a phishing email, or they can use an email address that looks very similar to that of the director’s. The cybercriminal works to gain trust with a victim who has online banking access (e.g. payroll manager, or treasurer) and requests an online transaction or wire transfer. The transaction will appear completely legitimate to the organisations financial institution.
What can you do to help keep your business safe?
|Mobile Devices and Applications|
What could happen if your mobile device is compromised?
Mobile devices and apps can collect and transmit your personal and confidential information including banking details, location services, contact and emails. If this information falls into the wrong hands it could be used to access your online bank accounts and enable cybercriminals to steal your identity.
What can you do to help prevent mobile device compromise?
What could happen if someone knows your password?
If someone unauthorised knows your password you may be at risk of fraudulent activity taking place on your banking, email, social media and online shopping accounts and/or identity theft.
Ways to help create stronger passwords:
|Privacy, Identity and Social Media|
Why should you be cautious about the information you share on social media?
Social media can offer an easy opportunity for identify theft. It’s important to be careful how much information you make available online and to whom. Social media accounts that are private reduce your risks of identity theft and harassment.
What can you do to help protect your identity and privacy?
What to do if you suspect your identity has been stolen?
If you’re receiving bills, credit and loan statements or calls from creditors that you know nothing about or if you are experiencing difficulty obtaining a credit card or loan due to an inexplicable bad credit rating you should:
Why should you use security software?
Malicious software can stop your computer from working, delete or corrupt your files and/or allow cybercriminals to access personal and confidential information on your computer.
What can you do?
How can you be safer shopping online?
What could happen?
Malware- clicking on limits or attachments in suspicious messages could lead to malicious software (malware) being downloaded onto your computer mobile devices. Malware can infect your device s and access your personal and confidential information.
Fake website – responding to or clicking through suspicious messages could also direct you to fake websites where you may be asked to enter your login and password details which may be used to conduct fraud.
Possible signs of a suspicious message:
What if you receive a suspicious message?
Before clicking any links, attachments or following any instructions, contact the organisation sending the message. It is important to use a phone number from the organisations’ website to confirm the legitimacy of the website.
What if you have clicked on a suspicious link or an attachment?
You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.