ANZ - Security alerts & reporting fraud

On 20 January Australian Securities and Investments Commission (ASIC) issued a consumer alert advising customers of online stockbroking firms to review their account security.

We would like to take this opportunity to remind all ANZ customers who use online services, including Internet Banking, of good security practices:

Ensure your Internet Security software is up to date
Change your password regularly
Check your transaction history regularly and report any suspicious activity

For more information on how to protect yourself online go to Tips for protecting yourself online.

Check for the latest frauds targeting customers.

December 2011 - Malware
Some of our customer’s computers have recently been infected with the SpyEye Trojan (A Trojan is a destructive program that poses as a harmless application). This Trojan is capable of capturing Internet Banking Customer Registration Numbers and Password information. If your computer is infected with the SpyEye Trojan, you may see one of the attached pop ups within your Internet Banking session. If you see one of these pop ups or any other pop up while using Internet Banking please contact the ANZ Internet Banking Help Desk immediately on 13 33 50. Read our Internet protection tips.

December 2011 - Malware

Some of our customer’s computers have recently been infected with the SpyEye Trojan (A Trojan is a destructive program that poses as a harmless application).

This Trojan is capable of capturing Internet Banking Customer Registration Numbers and Password information.

If your computer is infected with the SpyEye Trojan, you may see one of the attached pop ups within your Internet Banking session.

Trojan example

If you see one of these pop ups or any other pop up while using Internet Banking please contact the ANZ Internet Banking Help Desk immediately on 13 33 50.

Read our Internet protection tips.

December 2011 - Hoax SMS
Customers have recently been targeted with a hoax SMS leading to a false bank website. The SMS asks ANZ customers to upgrade their account by clicking on the link provided in the SMS. When the link in the SMS is clicked on, a false ANZ Internet Banking log on page appears and account information may be captured if details are entered. Under no circumstances should you click on the link, reply to the SMS or provide any of the requested details. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. Disregard any emails or SMS' that advise otherwise. Example hoax SMS: ANZ bank customers please upgrade your account to enable you receive our Christmas bonuc of $2000 AUD by clicking on a link http://anz-update.com to activate Customers who have received this text and are concerned should contact ANZ's Internet Banking Help Desk on 13 33 50. Read our Internet protection tips.

December 2011 - Hoax SMS

Customers have recently been targeted with a hoax SMS leading to a false bank website.

The SMS asks ANZ customers to upgrade their account by clicking on the link provided in the SMS. When the link in the SMS is clicked on, a false ANZ Internet Banking log on page appears and account information may be captured if details are entered.

Under no circumstances should you click on the link, reply to the SMS or provide any of the requested details. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. Disregard any emails or SMS' that advise otherwise.

Example hoax SMS:

ANZ bank customers please upgrade your
account to enable you receive our Christmas
bonuc of $2000 AUD by clicking on a link
http://anz-update.com to activate

Customers who have received this text and are concerned should contact ANZ's Internet Banking Help Desk on 13 33 50.

Read our Internet protection tips.

January 2012 - Hoax email
Customers have recently been targeted with a hoax email leading to a false bank website. The email asks ANZ customers to confirm their account information by clicking on the link provided in the email. When the link in the email is clicked on, a false ANZ Internet Banking page appears and account information may be captured if details are entered. Under no circumstances should you click on the link, reply to the email or provide any of the requested details. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. Disregard any emails that advise otherwise. Customers who have received the email and are concerned should contact ANZ's Internet Banking Help Desk on 13 33 50. Read our Internet protection tips. Example hoax email

January 2012 - Hoax email

Customers have recently been targeted with a hoax email leading to a false bank website.

The email asks ANZ customers to confirm their account information by clicking on the link provided in the email. When the link in the email is clicked on, a false ANZ Internet Banking page appears and account information may be captured if details are entered.

Under no circumstances should you click on the link, reply to the email or provide any of the requested details. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. Disregard any emails that advise otherwise.

Customers who have received the email and are concerned should contact ANZ's Internet Banking Help Desk on 13 33 50.

Read our Internet protection tips.

Example hoax email

example of the hoax email

Reporting fraud

If you notice any unusual transactions on your account, please contact us immediately; we're available 24 hours a day, seven days a week.

ANZ Cards (Credit, Debit or Access):

Call 13 22 73

ANZ Internet Banking:

Call 13 33 50

International:

Call +61 3 9683 9999

Security alerts & reporting fraud

Ways to bank

Reporting fraud