Security alerts & reporting fraud

Customers have recently been targeted with an email suggesting to be from ANZ Security Team.

The email suggests that the customer’s MasterCard has been limited. To remove the limitation, customers are asked to call a number and subsequently provide personal information.

Under no circumstances should you call the number or reply to the email. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Disregard any emails that advise otherwise.

Read our Internet protection tips.

Some business customer’s computers have recently been infected with a new type of malicious software (malware). This is a destructive program that poses as a harmless application or has been loaded without your knowledge.

This particular piece of malicious software works in the following way:
After you log into Internet Banking for Business, the malicious software shows a message asking you to input your ANZ security device code.

If provided, a fraudulent transaction may be performed in the background.

A copy of the message is shown below.

If you do receive this message when you log into Internet Banking for Business, please take the following steps:

• Immediately log off from Internet Banking for Business and contact the ANZ Internet Banking Help Desk on 13 33 50.
• DO NOT respond to or action the request.

Read our Internet protection tips.

Customers have recently been targeted with an email suggesting being from ANZ's Security Department.

The email suggests that the customers debit card has been locked. To find out more, customers are asked to follow a link and subsequently provide personal information.

Under no circumstances should you follow the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.
Disregard any emails that advise otherwise.

Example hoax email:

Example hoax website which may appear if the provided link is followed:

Customers have recently been targeted with a hoax e-mail.

The email suggests that customers need to register for ANZ Mobile Phone Banking. To do this, customers are asked to follow a link and provide personal information.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website.

ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details. Disregard any emails that advise otherwise.

Example hoax e-mail:

Read our Internet protection tips.