Check for the latest frauds targeting customers.

July 2014 – Hoax email – Account restriction

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that the customer’s account has been restricted due to suspicious activities.

To regain access to their account, the customer is asked to click on a link to verify their identity.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

example alert

Read our Internet protection tips.

June 2014 – Hoax email – Account suspension

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that the customer’s account has been suspended due to password lockout.To unsuspend their account, the customer is asked to click on a link and may then be asked to provide personal information.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

example alert

example alert

Read our Internet protection tips.

May 2014- Hoax email – Online verification alert

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that fraudulent activity has been detected and as a result, transactions on the customer’s account may be limited.

To verify the activity, the customer is asked to click on a link and may then be asked to provide personal information. Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

hoax email example

Screen that may be presented after clicking on link:

hoax email example

Read our Internet protection tips.

April 2014 - Security vulnerability on Open secure socket layer (OpenSSL)

ANZ is aware of the recently disclosed security vulnerability affecting the Open Secure Socket Layer (OpenSSL) software which helps to protect websites and online services.

ANZ advises the network customers interact with is secured and does not use the impacted version of Open SSL.We are constantly monitoring our systems to maintain your security.

Customers do not need to change their Internet Banking passwords as a result of this vulnerability.

As a measure of good practice, ANZ recommend that customers regularly update passwords for the online services they access.

Reporting fraud

If you notice any unusual transactions on your account, please contact us immediately; we're available 24 hours a day, seven days a week.

ANZ Cards (Credit, Debit or Access):

TelephoneCall 13 22 73

ANZ Internet Banking:

TelephoneCall 13 33 50

International:

TelephoneCall +61 3 9683 9999