Check for the latest frauds targeting customers.

November 2014 – Hoax email – eDine Discount Voucher

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that the customer will be rewarded with a $250 eDine discount voucher by completing a survey.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

ANZ customer -November

Read our Internet protection tips

October 2014 – Hoax SMS

Customers have recently been targeted with a hoax SMS claiming to be from ANZ. The SMS suggests that the account has been suspended and to click on a link. When the link in the SMS is clicked on, a false ANZ Internet Banking log on page appears and account information may be captured if details are entered.

Under no circumstances should you click on the link or reply to the SMS. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links provided to access ANZ website. Disregard any emails or SMS’ that advise otherwise.

Example of the hoax SMS:

October 2014 – Hoax SMS

Customers who have received this text and are concerned should contact ANZ's Internet Banking Help Desk on 13 33 50.

Read our Internet protection tips.

September 2014 – Hoax email – Online services suspended

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that a request was received from the customer to suspend their online banking services.

To terminate the request, the customer is asked to click on a link.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the message:

September 2014 – Hoax email

Read our Internet protection tips.

August 2014 – Malware

Recently ANZ customers have been targeted with a new type of malicious software or malware. Malware is a destructive program that poses as a harmless application or has been maliciously installed without your knowledge.

This malware seeks to generate a fraudulent transaction when you log into internet banking and before your View Accounts page is displayed. This action may also result in the exposure of your challenge questions and answers.

If a fraudulent transaction has been processed by this malware, a message is displayed, indicating "Internet Banking...is unavailable due to scheduled maintenance….the site will be available  again tomorrow"

If you do receive this message, please contact the ANZ Internet Banking Help Desk on 13 33 50 immediately.

Example of the message:

Malware example

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Reporting fraud

If you notice any unusual transactions on your account, please contact us immediately; we're available 24 hours a day, seven days a week.

ANZ Cards (Credit, Debit or Access):

TelephoneCall 13 22 73

ANZ Internet Banking:

TelephoneCall 13 33 50

International:

TelephoneCall +61 3 9683 9999