Check for the latest frauds targeting customers.

March 2016 – Malware hijack

ANZ customers using Android devices may have recently been targeted with a malware attack, designed to steal banking credentials via their goMoney app.

For such an attack to occur, customers must have firstly downloaded the malware masquerading as ANZ goMoney from a non-Google Play store.

When logging into goMoney, customers are presented with a fake logon screen to capture passwords and customer registration numbers (CRN).

Example of the fake logon screen

fake logon screen

The malware is also designed to intercept SMS One Time Passcode (OTP) sent to the phone; however ANZ does not use SMS OTP as a form of two factor authentication for Internet Banking or goMoney payment authorisations.

ANZ encourages all customers to take reasonable steps to secure themselves and their devices and to contact ANZ  if they see any suspicious transactions on 13 33 50 or +61 3 9683 8833 (from overseas).

For information on how to remove the malware:

Read our Internet protection tips

February 2016 – Phishing SMS

Customers have recently been targeted with a SMS claiming to be from ANZ.

The link in the SMS leads to a fake website which then captures the customer’s banking logon details. Under no circumstances should you click on any links within the SMS or reply to the SMS. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the SMS to access ANZ website.

For further information regarding the phishing SMS.

Read our Internet protection tips

December 2015 - Hoax ANZ Survey

This month, ANZ customers are target of a hoax email which asks them to answer a short survey and in return be awarded with a $50.00 reward to their account.

The email appears legitimate in appearance and utilises ANZ branding logo. The survey is accessible by downloading and opening the attachment within the email before customers are directed to a hoax survey which requests them to provide their personal and ANZ banking information. This includes the request to provide ANZ Internet Banking password or customer registration number (CRN).

Disclosing this information may result in fraudulent use of your banking accounts and your Internet banking details compromised. Customers should be aware that by clicking an unsolicited attachment or a link may also result in downloading malicious software designed to steal your personal data.

It is good security practice to delete any unsolicited emails which contain any embedded links as they may contain malicious software designed to steal your personal data. ANZ will never ask our customers to verify your personal or account information via email and we welcome our customers to contact us directly if they have concerns on the security of their accounts.

If you have any concerns, please contact the ANZ Internet Banking Help Desk on 13 33 50, for any other queries relating to unsolicited emails, please email to inetbank@anz.com.

Hoax ANZ Survey

Hoax ANZ Survey

November 2015 - Falcon Phishing Email

ANZ customers are this month being warned of a hoax email currently in circulation that appears to be from ANZ Falcon – our legitimate credit card security monitoring system designed to prevent fraud and stop unauthorised transaction from occurring on your credit card.

Please be advised that you may be targeted with this email regardless of whether you legitimately own an ANZ credit card.

It claimed that there was some unusual spending activity on your credit card and access to your Internet Banking or Credit Card has been suspended. In order to lift the restriction, a link is provided within the email and by clicking on this link, malicious software may be downloaded on your device/computer which is designed to access your banking details or be asked to enter additional information. This may include the request to provide your ANZ Internet Banking password or customer registration number (CRN).

Always remember to delete any unsolicited emails containing any embedded links claiming to be from ANZ will never ask our customers to verify personal or banking information via email
If you have any concerns, please contact the ANZ Internet Banking Help Desk on 13 33 50 for any other queries relating to unsolicited emails, please email to inetbank@anz.com

Falcon Phishing Email

October 2015 -‘Account restriction’ phishing email

This month, ANZ customers are again the target of a hoax email asking to verify personal and banking information.

The email appears legitimate in appearance and utilises ANZ branding and use of our logo. It warns that our customers’ accounts are regularly screened and a restriction has been put in place as a precaution. In order to lift the block, our customers are asked to click on an embedded link which then redirects them to a page asking for additional information. This may include the request to provide your ANZ Internet Banking password or customer registration number (CRN).

It is good security practice to delete any unsolicited emails which contain any embedded links as they may contain malicious software designed to steal your personal data. ANZ will never ask our customers to verify any personal or account information via email and we welcome our customers to contact us directly if they have concerns on the security of their accounts.

If you have any concerns, please contact the ANZ Internet Banking Help Desk on 13 33 50, Ffor any other queries relating to unsolicited emails, please email to inetbank@anz.com.

Hoax email

September 2015 - ‘Upload identification documents’ phishing emails

Customers have recently been targeted with a phishing email asking for their Internet Banking login details and additional proof of identification.

The hoax email states that their account has been flagged and requests customers to click on a link to verify their identity. The link directs customers to input personal identifiable information such as their name, security questions and answers, and requests customers to upload a scanned copy of a passport, national identification card or driver’s license.

Under no circumstances should you click on any links within the email or reply to the email. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar.

If you have any concerns, please call the ANZ Internet Banking Help Desk on 13 33 50 or email inetbank@anz.com.

hoax mail

input personal identifiable information

upload identification documents

Reporting fraud

If you notice any unusual transactions on your account, please contact us immediately; we're available 24 hours a day, seven days a week.

ANZ Cards (Credit, Debit or Access):

TelephoneCall 13 22 73

ANZ Internet Banking:

TelephoneCall 13 33 50

International:

TelephoneCall +61 3 9683 9999