Change my ANZ Internet Banking password

If you have forgotten your password and wish to reset it, you may contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

It's also important for you to change your ANZ Internet Banking password from time to time for safety reasons. You can easily make an instant password change via the "Update Details" menu.

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FAQs

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To change your ANZ Internet Banking password:

  • Select the "Update details" menu.
  • Go to the "Security" section.
  • Click the "Change my ANZ Internet Banking password" link.
Step 1 - Enter your current password
  • Type your current password in the field provided.
Step 2 - Enter and confirm your new password
  • New password: type in your new password
  • Confirm password: retype your new password.
Step 3 - Submit your change
  • Click on the "Update details" button on the bottom right to change your ANZ Internet Banking password.

Find out more about creating an effective password and keeping it safe:

Password tips

Your password should fulfil the following requirements:

  • Your password must be 8 to 16 characters, with at least one number.
  • We recommend using both upper and lower case letters.
  • Do not use spaces.
  • Please do not use your birth date, repetitive or sequential numbers or a recognisable part of your name as a password, otherwise you may be liable for any loss suffered from an unauthorised transaction.
Password security

To keep your password safe, we recommend the following:

  • Choose a password you'll easily remember that will not be obvious to others or based on easily accessible personal information (such as family, street names or birth dates).
  • Change your password regularly, preferably every 30 days.
  • When changing passwords do not re-use a previous password for 13 consecutive changes.
  • Ensure new passwords are significantly different from previous ones.
  • Passwords must be kept confidential and should not be shared or revealed to anyone.
  • If you going to be away from your computer for a period of time, make sure you log off ANZ Internet Banking completely, so your account information can not be viewed by others.
  • Each time you log on to ANZ Internet Banking, we will display the time of your previous logged on. Take note of this and if anything seems out of the ordinary, call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
  • Your ANZ Internet Banking session can remain unattended for a maximum of 15 minutes. After this time, the system automatically logs off and ends your session.
What if someone knows my password?
  • If you are concerned that an unauthorised person knows your ANZ Internet Banking password please call the ANZ Internet Banking Helpdesk immediately on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to reset your password.
  • ANZ Internet Banking for Business customers, please contact the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST), Monday to Friday to reset your password.

Need more help?

Use our faqs to find out more about changing your ANZ Internet Banking password.

Can the ANZ Internet Banking team reset my password for me if I've forgotten it?

Yes. You may contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to reset your password.

  • If you know your password and you are already online, you can change your password immediately via the "Update Details" menu.
Can my password contain any special characters?

No. Your ANZ Internet Banking password cannot contain any special characters (@!#$%^&*).

Your password is case sensitive. Your password must fulfil the following requirements:

  • Your password must be 8 to 16 characters, with at least one number.
  • We recommend using both upper and lower case letters.
  • Do not use spaces
  • Please do not use your birth date, repetitive or sequential numbers or a recognisable part of your name as a password, otherwise you may be liable for any loss suffered from an unauthorised transaction. See Password tips for more information.
What happens if I do not update my password in ANZ MoneyManager?

If you are registered for ANZ MoneyManager, you must update the new ANZ Internet Banking password in ANZ MoneyManager every time you change your ANZ Internet Banking password.

  • ANZ MoneyManager automatically logs on to your ANZ Internet Banking to collect data.
  • If your ANZ Internet Banking details change, this change also needs to be updated in ANZ MoneyManager.
  • If the password is not updated, ANZ MoneyManager will continue trying to log into your ANZ Internet Banking with incorrect password, potentially suspending it.
  • Therefore, every time you change your password, it needs to be updated in ANZ MoneyManager.
How long does it take to update my new password?
  • Once the new password is created and confirmed it will be updated immediately.
Do I have to log out and log back in to activate my new password?

No. You do not need to log out.

  • You can continue with transactions in the same ANZ Internet Banking session after you change your password.
  • When you log on next time, you must use your new password.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.