You may be prompted to answer your challenge questions from time to time when we need to verify your identity in Internet Banking. This may be when you are completing certain transactions or logging into ANZ Internet Banking.
Yes, you can change your challenge questions at any time. Just go to "Update Details" within ANZ Internet Banking. To reset your challenge questions you will need to answer your existing challenge questions correctly.
We can also help change your questions. Just call us to verify your identity on 13 33 50 (International +61 3 9683 8833), 24 hours a day, 7 days a week.
Challenge questions are a security feature that adds an extra level of protection for your transactions and personal information. These questions and answers are personal to you and help us verify your identity.
Along with challenge questions there is a range of security measures making ANZ Internet Banking even safer, including a Fraud Detection System, encryption, firewalls and automatic time-outs.