Remove a BSB and Account number from an existing payee

Your Pay Anyone payee list is comprised of the recipients you have saved in order to make Pay Anyone payments to them in the future.

You can remove a payment type linked to a payee if you wish, however you can link and store up to 20 payment types for a single payee.

Note: Payment types include BSB and Account numbers, phone numbers, email addresses, ABN/ACNs and Organisation IDs.

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To remove a BSB and Account number from an existing payee, you’ll need to be logged in to ANZ Internet Banking.

Step 1 – Navigate to “Manage payees”
  • Go to the “Profile” menu.
  • Select “Manage payees”.
Step 2 – Remove a BSB and Account number
  • Find the payee you wish to edit after doing the following:
    • Looking through your payees; or
    • Filtering your payees using the filter textbox (look for the magnifying glass).
      • Enter characters of your payee’s nickname or any payment type.
  • Select “Edit” on the payee who’s BSB and Account number you’d like to remove.
  • Then either;
    • Select “Remove” next to the BSB and Account number you’d like to remove. Either;
      • If there are multiple payment types saved for this payee, you will see a message to confirm that you wish to remove the payment type;
        • To remove the BSB and Account number, select “Remove”.
        • You will be returned to the edit payee screen; or
      • If the BSB and Account number you’re removing is the only payment type you have saved for the payee, you will see a message to notify you that removing this payment type will delete the payee;
        • To remove the BSB and Account number and delete the payee, select “Delete”.
        • You will be returned to your Pay Anyone manage payees list, or;
    • Select “Edit” on the BSB and Account number you’d like to remove.
      • Select the “Remove” link on the BSB and Account number you wish to remove
      • You will see one of two messages. Either;
        • If there are multiple payment types saved for this payee;
          • You will see a message to confirm that you wish to remove the BSB and Account number:
          • To remove the BSB and Account number, select “Remove”.
          • You will be returned to the edit payee screen; or
        • If the BSB and Account number you’re removing is the only payment type you have saved for the payee;
          • You will see a message to notify you that removing this BSB and Account number will delete the payee:
          • To remove the BSB and Account number and delete the payee, select “Delete”.
          • You will be returned to your Pay Anyone manage payees list.

Why can’t I remove a BSB and Account number?

You cannot remove a BSB and Account number if you have future or recurring payment/s scheduled to it.

  • For example, if you have recurring payments scheduled for a payee’s BSB and Account number, that BSB and Account number cannot be removed.
  • You must first cancel any scheduled payments to that BSB and Account number.

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.

Need more help?

 

What is a PayID?

A PayID is a simplified payment address that’s linked to a bank account and capable of receiving payments. 

ANZ allows you to link a mobile number, email address or ABN/ACN with an eligible ANZ bank account to create a PayID. 

ANZ allows payments to PayID mobile numbers, email addresses, ABN/ACNs and Organisation IDs (Org IDs).

What is a payment type?

A payment type is the identifier that you address your payment to. 

A payment type can be a BSB and Account number, phone number, email address, ABN/ACN or Organisation ID (Org ID) that is linked to a bank account.

Can a payee have more than one payment type?

Each payee saved in your payee list can have up to 20 payment types saved for them.

Can I remove a payment type with future dated payments to it?

No. You’ll need to delete any future dated payments that are scheduled to a payment type before deleting it.                            

Learn how to delete a future payment

Can I remove a payment type when making a Pay Anyone payment?

No. You can’t remove a payment type when making a Pay Anyone payment.  

Can I remove all the payment types from a payee?

A payee must have at least one payment type saved for them. You can remove all of the payment types from a payee, however when you remove the final payment type it will delete the payee.

Please note that if you’d like to replace all the existing payment type/s for a payee with new payment type/s, you’ll need to add a new payment type before deleting all of the old payment types to avoid deleting the payee.

Learn how to add a new payment type

Do I need to edit/remove a payment type if it’s no longer valid?

If a payment type is no longer valid or no longer represents the payee that you’ve assigned it to then you should remove the payment type to avoid accidentally addressing a payment to it in the future.

Why can’t I remove a payment type?

If you can’t remove a payment type it is likely to be because you have future dated payments scheduled to it. To remove the payment type you’ll need to cancel any future dated payments you’ve scheduled to it.

Learn how to delete a future payment

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.