Delete a Pay Anyone payee

Your Pay Anyone payee list comprises of the recipients you have saved in order to make Pay Anyone payments to them. You can delete a payee easily.

Please note that once you delete payee details they cannot be retrieved; they need to be re-entered and saved by you.

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FAQs

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Deleting a Pay Anyone payee is easy.

  • Go to the "Pay and transfer" menu.
  • Select "Pay Anyone".
  • Click the "Edit payee list" link and follow the steps below.

Alternatively you can:

  • Go to the "Update details" menu.
  • Select "My Pay Anyone payee list" and follow the steps below.

The Pay Anyone payee list displays all of your saved payees.

Step 1 - Select the payee
  • Select the person from your payee list using the radio button under the "Select" column.
Step 2 - Click the "Immediately delete payee" link
  • Once you click on the "Immediately delete payee" link the payee details will be deleted and the payee will be removed from your list.
  • You can re-add the recipient at any time.
Why can't I delete my payee?

You cannot delete a payee if there is a future or recurring payment scheduled for that person.

  • For example if you have recurring payments scheduled for a payee that payee cannot be deleted.
  • You must first cancel the pending future or recurring payments.

If you wish to delete a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to the payment date.

Need more help?

Use our faqs to find out more about deleting a payee from the Pay Anyone payee list.

What information do I need about the payee to save them?

If you want to save a payee's details in your Pay Anyone payee list all you need is their account details including BSB number (six digit number), account number and account name and enter a description of the payee.

  • This will help you identify the payee for future transfers.
What if the payee's details change?

If the payee's bank details change in future, you can easily edit the payee by going to the "Biller and Payee List" section of the "Update Details" menu.

  • You can update the BSB number (financial institution number), account number, account name, payee description or the payee name.
  • Once you edit the payee's details it will be updated immediately within the same ANZ Internet Banking session.
Can I delete a payee?

Yes. You can delete the payee from the Pay Anyone payee list any time.

  • You need to delete the payee from the Pay Anyone payee list under the "Biller and Payee List" section in the "Update Details" menu.
  • Click on the "Immediately delete payee" link to delete the payee immediately.

Please note that you cannot delete a payee if there is a future or recurring payment scheduled for that person.

  • For example if you have recurring payments scheduled for a payee that payee cannot be deleted.
  • You must first cancel the pending future or recurring payments.

If you wish to delete a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to the payment date.

Does the payee need to have an ANZ account?

No. The payee need not have an ANZ account. 

  • The Pay Anyone function within ANZ Internet Banking will allow you to transfer funds from your ANZ account to an account with any Australian financial institution (bank, building society, credit union, etc).
  • All you need is the BSB number, account number and account name of the payee.
Why won't it let me delete my payee?

You cannot delete a payee if there is a future or recurring payment scheduled for that person.

  • For example, if you have recurring payments scheduled for a payee that payee cannot be edited.
  • You must first cancel any pending future payments.

If you wish to delete a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 12.00am (midnight AEST) on the day prior to the payment date.

Can I retrieve the payee details again once it is deleted?

No. Once you click on the "Immediately delete payee" link the payee details will be deleted immediately and the payee will be removed from your list.

  • You will need to re-enter the details if you want to transfer to this payee in the future.

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.