Pay Anyone

"Pay Anyone" is an easy way to make a payment from your account to someone else’s account. You can pay to any Australian Financial Institution (bank, building society, credit union).

All you need to make a Pay Anyone payment is the BSB and Account number or PayID of the intended recipient. A PayID may be a phone number, email address, Australian Business Number (ABN)/Australian Company Number (ACN) or organisation ID (Org ID).

Please note to make a payment to a PayID you’ll need to have an eligible ANZ bank account.

Please note you cannot use Pay Anyone to transfer to a Credit Card account (including your own ANZ Credit Card) or to an international account.

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FAQs

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Use our frequently asked questions to find out more about Pay Anyone.

What is Pay Anyone?

"Pay Anyone" is an easy way to pay from your account with ANZ to other accounts. You can make a payment to any Australian financial institution (bank, building society, credit union). All you need is the BSB number, Account number and Account name or the PayID of the recipient. A PayID can be either a phone number, email address, ABN/ACN or Organisation ID.

 

Please note you cannot use Pay Anyone to pay to a credit card account (including your own ANZ Credit Card) or to an international account.

 

Do I need to register for Pay Anyone?

Yes. You need to register for Pay Anyone facility online and need to activate the daily Pay Anyone limit before you can use Pay Anyone.

What does Pay Anyone cost?

There is no fee/charge for using Pay Anyone. However, if you have used all of your monthly free withdrawals for your account, normal excess transaction fees and government charges may apply.

How do I register for Pay Anyone?
How can I increase my Pay Anyone limit?
How much can I transfer using Pay Anyone?

There are different limits available to you depending on the type of accounts you have. You need to firstly request for the daily limit and activate it before you can start making payments.

 

If you're not registered for ANZ Shield:

  • Customers with personal accounts may request for $1,000, $5,000 or $10,000. The request for $1,000 will be activated immediately and you can start making payment on the same day
  • Customers with business accounts may request for $5,000, $10,000, $15,000 or $25,000 as their daily Pay Anyone limit
  • ANZ Internet Banking for Business customers may request for a daily Pay Anyone limit of up to $1,000,000.

 

Please note: The $1,000,000 limit requires higher authentication by ANZ and you may be contacted for further information to verify payment details.

If this information cannot be verified, payments may be cancelled

 

If you're registered for ANZ Shield:

In addition to the daily limits listed above,

  • Customers with personal accounts can get instant access to higher daily Pay Anyone limits of $15,000 or $25,000; and
  • Customers with business accounts can get instant access to a higher daily Pay Anyone limit of $50,000.
Who can I transfer funds to?

You can transfer funds from your account to any Australian financial institution (bank, building society, credit union) account. All you need is;

  • The payee's account details, which includes their;
    • Account number, which is numeric,
    • BSB number that is exactly six digits and identifies the bank and branch of the payee and
    • Account name, or;
  • The payee’s PayID (which can be a phone number, email address, ABN/ACN or Organisation ID)
Can I pay to a non-ANZ account?

Yes. You can pay from your account to any Australian financial institution (bank, building society, credit union) account. All you need is;

  • The payee's account details, which includes their;
    • Account number, which is numeric,
    • BSB number that is exactly six digits and identifies the bank and branch of the payee and
    • Account name, or;
  • The payee’s PayID (which can be a phone number, email address, ABN/ACN or Organisation ID)
Can I transfer funds overseas using Pay Anyone?

Rather than using Pay Anyone to transfer funds overseas, you'll need to perform an International Money Transfer. However, you'll first need to be registered for International Services.

Can I use Pay Anyone to transfer to a credit card account?

No. You cannot use Pay Anyone to transfer funds to a credit card (including your own ANZ Credit Card).

Can I use Pay Anyone to transfer from my ANZ Credit Card?

Yes. You can transfer funds from an ANZ Credit Card using Pay Anyone. However, this will be treated as a cash advance and may incur a fee (interest is applicable).

What details do I need to make a Pay Anyone payment?

If you wish to make a Pay Anyone payment to a different account at ANZ or another financial institution in Australia, you will need;

  • The payee's account details, which includes their;
    • Account number, which is numeric,
    • BSB number that is exactly six digits and identifies the bank and branch of the payee and
    • Account name, or;
  • The payee’s PayID (which can be a phone number, email address, ABN/ACN or Organisation ID)

 

Please note that when paying to a BSB and Account number, if the account number is incorrect, many institutions will not accept the payment. ANZ will not check these details.

 

Please note that you cannot pay to a credit card account using Pay Anyone.

How do I know if my payments are successful?

When you complete a payment, you'll receive a lodgement number and, if successfully submitted, a receipt number.

Alternatively, you can check the status of the payment (including scheduled payments) using the View past payments/transfers function.

What if my Pay Anyone payment can't be processed?

If your Pay Anyone payment cannot be processed, the status will show as "failed" and there will be no receipt number displayed.

  • You can check the details of the payment to find the reason that the payment failed
  • If your Pay Anyone payment fails, the funds will not be deducted from your account
  • Once you check the reason for the failed payment, you can make necessary changes to make the Pay Anyone payment again.
How can I edit a Pay Anyone payment scheduled for today?

Pay Anyone payments scheduled for today can't be cancelled or edited. You can only edit payments scheduled for a future date.

Can I edit a future-dated payment/transfer?

Yes. You can skip a future payment/transfer or bill payment from a recurring sequence:

Skip/unskip future payment/transfer

How do I delete Pay Anyone payments?

You can only delete your payment if it is scheduled for a future date:

If your payment is scheduled for today, ANZ can’t cancel the Pay Anyone payment, but you can:

  • enquire about a past funds transfer or Pay Anyone payment in ANZ Internet Banking; or
  • contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week
  • It may take up to 6-8 weeks for the resolution of a Pay Anyone dispute.

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How long does it take for the recipient to receive my funds?

The time that it takes for the payee's account to be credited will vary depending on the policy and systems of the payee's bank.  ANZ will generally process Pay Anyone instructions:

  • In near real time, or on the future date you have selected, if the Pay Anyone transfer can be made through the Osko® service;
  • If the Pay Anyone transfer can’t be made via the Osko® service, in the following way:
    • Payments for "Today" submitted before 6.00pm Melbourne time on a bank business day are processed on that day.
    • Payments for "Today" submitted after 6.00pm Melbourne time or on weekends or public holidays are processed on the next bank business day.

If your recipient’s bank is registered to the Osko service then the recipient may receive your payment in near real time, regardless of when it is submitted.

I have a problem/query about a payment I've made online - what can I do?
Important notes
  • When transferring to a BSB and Account number, it is your responsibility to ensure that the details provided by you are correct or your payment may be sent to the wrong account. ANZ does not check that the details provided by you are correct.
  • When transferring to a PayID, it is your responsibility to check that the PayID you’ve entered belongs to the person that you intend to pay.
  • You cannot delete or cancel an immediate payment or a payment to be processed today.
  • Future-dated payments require cleared funds in your account at 11.59pm Melbourne time on the day before the scheduled payment date or your payment will be unsuccessful.
  • You cannot amend a recurring payment. You must delete the existing recurring payment series by selecting the recurring payment series from the Manage future payments / transfers function and then set up a new recurring payment series.
  • Payments from your ANZ Credit Card are treated as a cash advance, which may involve a fee (interest is applicable).

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518