Pay and transfer - business customers

Use our frequently asked questions to find out more about the payment/transfer options for business customers.

Getting started

How many payments can be made with multiple Pay Anyone or multiple BPAY® bills?

The following indicates the amount of payments that can be made using multiple payments for ANZ Internet Banking for Business customers:

  • Multiple payments completed manually: 18 payees/employees or BPAY® bills.
  • Multiple payments via template: 99 payees/employees or BPAY® bills.
  • Multiple payments via file uploads: 999 payees/employees.
Are there limits for transaction amounts in ANZ Internet Banking for Business?

Yes. There are different daily limits depending on the payment types. Current daily payment limits are as follows:

ANZ Internet Banking - business customers

  • BPAY®: $75,000 ($50,000 per transaction).
  • Pay Anyone: maximum of $25,000.
  • Payroll payments: maximum of $25,000 (included in Pay Anyone limit).
  • International payments: maximum of $25,000 (included in Pay Anyone limit).
  • Direct tax payments: $100,000 (separate to BPAY® and Pay Anyone limits).

ANZ Internet Banking for Business

  • BPAY®: $150,000 ($50,000 per transaction).
  • Pay Anyone: maximum of $1,000,000 per registered business (BRN).
  • Payroll payments: maximum of $1,000,000 (Included in Pay Anyone limit).
  • International payments: maximum of $1,000,000; $150,000 per transaction (included in Pay Anyone limit).
  • Direct tax payments: $1,000,000 (separate to BPAY® and Pay Anyone limits).
Can I make multiple payments in ANZ Internet Banking for Business on my iPhone®?

No. Currently ANZ Internet Banking for Business registration is not supported on iPhone®.

If an Administrator renames an account will the Operators see these changes?

No. Renaming or reordering accounts will only change the way they appear within your own ANZ Internet Banking for Business session. Operators cannot see these changes.

Can I transact online using multiple signatory accounts?

Yes. ANZ Internet Banking for Business does allow multiple authorisations and other basic co-signing arrangements i.e. a maximum of nine signings/authorisations can take place for an account.

  • However it does not allow complicated signing arrangements such as one person from Group A must sign/authorise with one person from Group B.
Can I transfer my payee lists and templates to ANZ Internet Banking for Business?

Due to privacy issues you cannot transfer the payee list, BPAY® biller list or payment templates from any other ANZ Internet Banking CRNs to the new ANZ Internet Banking for Business CRN.

Can I transfer funds between my accounts from different business entities?

No. The "Transfer between my accounts" function can be used to transfer funds between the linked accounts for the same entity only.

  • If the accounts are from different entities this must be completed as a Pay Anyone payment.
  • Daily Pay Anyone limit applies for this transfer.

Authorising payments/transfers

What happens if an Authoriser has not authorised a payment by the cut-off time?

If payments are approved by the second Authoriser after the cut-off time on a given day, the payment will be processed the following bank business day.

Can I include international Authorisers?

Yes. International Authorisers (Authorisers based overseas) can be included if needed.

ANZ Security Devices will be sent to the registered business mailing address and can be sent internationally.

How do I activate Pay Anyone as an Authoriser with a Security Device?

If you have been added as a new Authoriser in ANZ Internet Banking for Business, contact the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST) Monday to Friday to activate your Security Device and obtain a temporary password.

  • After activation, the existing Pay Anyone limit set for the business will be available immediately, e.g. up to a maximum of $1,000,000.
Do transfers between business accounts need Security Device authorisation?

No. Transfers need to be authorised in line with the signing arrangement i.e. if the requirement is for one to sign, or two to sign, the specified number of Authorisers must approve the transfer.

  • As this is a transfer between your own accounts, and not a third party payment, the payments do not need to be authorised with a Security Device Code.
  • The Authorisers will see a button to click, but will not be presented with a Security Code entry box.
What happens to payments awaiting authorisation?

Payments awaiting authorisation sit in a "Work in progress queue" in "Authorise Payments/Transfers" under the "Pay and Transfer" menu until they reach the payment expiry period, as specified at registration. 

  • This period, between seven days and 31 days, determines the amount of time the payment can stay unauthorised before expiring.
Do I have to authorise a recurring payment each time it is to be processed?

No. Once the recurring payment is authorised this authorises all future payments in the series.

  • The recurring payment can be cancelled at any time from the "Future payments/transfers" under the "Pay and transfer" menu.
  • Cancellation of recurring payment does not require multiple authorisations.
What happens to payments that are not authorised before the cut-off time?

If an Authoriser does not approve payments before cut-off time, the payment will be processed the next bank business day.

What does a status of "expired" mean for a payment/transfer?

Payments can expire in one of the two ways:

  • If the payment was created as an immediate payment and was not fully authorised within the payment authorisation period.
  • If the payment was created as a scheduled payment (future dated) and was not authorised by the cut-off time the previous bank business day by all required parties.

If the status shows that the payment has expired, the same payment cannot be authorised again. A new payment needs to be set up and authorised within the authorisation period.

Can errors in payments be fixed after they're sent for authorisation?

Yes. An Administrator or Authoriser can choose to "Send for repair" or "Reject" a payment. Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted.

Does ANZ Internet Banking for Business have cut-off times for payments?

Yes. The cut-off times are same as those for ANZ Internet Banking.

  • Payments need to be authorised prior to 6.00pm (AEST) on a bank business day. Any payments authorised after this time, will be processed the next bank business day.
  • The cut-off time for transfers between accounts is 10.00pm (AEST) on a bank business day.
  • The standard cut-off time for direct debit is 6.00pm (AEST).
What are the rules that apply for transfers between different legal entities?

Transfers between different legal entities are treated as third party payments and are subject to overnight confirmation before the funds are made available.

  • As such the balances will reflect the transfer in real time, but the funds will not be available until the next bank business day.

Uploading files for payments/transfers

How do I upload a payment file from an accounting software package?

To upload a payment file from an accounting software package, follow the steps below:

  • Firstly ensure that the file is in the .aba file format as used in MYOB, QuickBooks and other packages.
  • Go to the "Pay and Transfer" menu.
  • Select the type of payment you want to make
  • Select the "Import a payment file" link.
  • Click on the "Continue" button.
  • Click "Browse" to point to the file's location.
  • Once selected, click "Continue" and the file will be uploaded to ANZ.
  • Then follow with the prompts.
Can I make changes to an .aba file I have imported, before requesting authorisation?

Yes. You can make changes to the uploaded payment file before authorising the transaction.

  • Payees can be added, removed or have their payment amount altered.
  • For example, after importing a payroll template from MYOB, you can remove payments for casuals not working this pay period.
  • A file holding 90 items could be edited to reach the 999 items limit.
What file types can ANZ Internet Banking for Business transactions be saved as?

You can choose from file types to suit most commonly used accounting packages such as:

  • MYOB
  • Quickbooks
  • Phoenix Gateway and AgriMaster as well as the option of downloading in CSV (comma separated values), a simple text file format that can be opened in Excel and other programs. Choose the file type that suits your transfer.
Can an Operator upload files?

Yes. Operators users are permitted to perform file uploads from accounting software packages.

What extra information is required by an accounting package for an .aba file?

You will need the following information before you upload a payment file from any accounting software:

  • Bank ID: ANZ
  • APCA/Direct User ID: any six digit number (000000)
  • Balancing Items Required: No

Security Device

What is a Security Device?

The ANZ Security Device is a key ring sized electronic token that displays a Security Code, which is required to authorise value transactions to third party accounts. A different Security Code is displayed every 60 seconds.

Can I use my ANZ Internet Banking for Business Security Device once I receive it?

A Security Device needs to be activated before it can be used. You can contact the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST) Monday to Friday to activate your Security Device once you receive it.

What is a Security Code?

The six digit number displayed on the face of the Security Device is the Security Code. The narrow horizontal bars to the left of the number indicate how many 10 second blocks of time remain until the code changes again.

How do I use my Security Device?

When authorising any third party payment you'll be prompted to enter the Security Code. The Security Code is the sequence of numbers displayed on your Security Device, which changes every 60 seconds. All you need to do is to punch in the numbers displayed and follow the prompts.

Miscellaneous

Where can I see the details of past multiple Pay Anyone payments or transfers?

You can get details of multiple payments or transfers that you have done via ANZ Internet Banking within the last 120 days from the "Past payments/transfers" section under the "Pay and Transfer" menu.

  • Click on the "View Details" once you bring up the list of past payments and the details of each item will display.
I have activated my Pay Anyone limit but still cannot make any payments. Why?

This can be a result of many different factors such as your Security Device not being activated or number of authorisations required, etc.

  • As such, we would recommend you contact the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST), Monday to Friday for further assistance.
Who can request changes to and activate a Pay Anyone limit?

Pay Anyone limit changes can be requested by the Administrators via ANZ Internet Banking for Business.

  • Once the action number is received, it can be activated by any Administrator for the business via their ANZ Internet Banking if it is for $5,000.
  • For limits of more than $5,000 the Administrators must contact the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST), Monday to Friday to activate the daily Pay Anyone limit.
Can payee lists and payment templates be blocked from some users?

Payee lists and payment templates are available to all Administrators and Authorisers in ANZ Internet Banking for Business as this information is held at the business level.

  • Administrators can, however, restrict Operators from having access to payee lists for Pay Anyone, payroll, payment templates or direct debit functions.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

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