Order a replacement statement

To order a replacement statement:

  • Go to the "View Accounts" page.
  • Select your account by clicking on the account name.
  • Click on the "Order a replacement statement" link and follow the steps below.

Note: Alternatively, the link can be found by selecting "Cards" from the "Apply For" menu.

Step 1 - Select your account
  • Select your account from the "Select account" drop down.
Step 2 - Enter your statement Transaction dates
  • Enter the date ranges for which you would like to receive replacement statements.
  • You can enter up to 10 sets of transaction dates by clicking the "Add more dates" button
  • Ensure all dates are no longer than 7 years earlier than today's date
  • For each set of transaction dates, ensure the "To" date is more recent than the "From".
Step 3 - Select your delivery option

You will always have at least two options to choose from:

  • Fax: enter your fax number including area code
  • Mail*

Additionally, unless your account is a credit card account, you will have a third option:

  • Email**: accept your stored email (displayed by default), or enter another valid email address.

*If you choose Mail, you should make sure your personal postal address is up to date before you submit your request. If you are a business customer, make sure your business postal address is up to date.

**If you choose Email, the email you enter will only be used for the statements you are requesting at this time. Subsequent statement requests will revert to your stored emailing address.

Step 4 - Enter your contact details
  • Enter a home phone number (including area code) or mobile phone number in case we need to contact you regarding your request.
Step 5 - Submit your request
  • Once you click "Submit", a receipt will display to confirm your submission
  • You can choose to register for online statements at this point, to allow for future statements to be available online.
Important notes
  • You will need to allow at least 3 bank business days for requests to be processed.
  • If you choose to have your statements mailed to you, please allow additional time for postal delivery.

Need more help?

Use our FAQs to find out more about ordering a replacement statement.

What are replacement statements?

Replacement statements are copies of your previous account statements

Can I order replacement statements for all my accounts online?

No. You can usually only order replacement statements for the following account types and only if they are linked to ANZ Internet Banking.

  • Everyday/savings accounts
  • Personal Loans
  • Home Loans
  • Consumer Credit Card accounts.
Is there a fee for a replacement statement?

No. Currently there is no fee associated with replacement statements.

Can you email the replacement statements to me?

Yes. For accounts that are eligible for replacement statements (except credit cards), you can choose to have the replacement statement(s) emailed emailed to a valid email address.

What is the oldest statement I can order?

You can replace a statement that is no older than 7 years from the date of the request being lodged with ANZ. ANZ does not hold statements for periods longer than 7 years.

Can I also use online statements to get a replacement statement from the past?

Once you have registered an account for online statements you will receive statements from that date onwards. You cannot use online statements to find statements from a period before you registered the account.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.