We value your feedback

We’re committed to ensuring our products and services meet your expectations and we value your feedback regarding our performance. If you would like to compliment members of our team, or you have a suggestion on how we can improve, please tell us. Perhaps we’ve made a mistake, or our service hasn’t met your expectations. Whatever the reason, we want you to let us know.

How to contact us

Step 1

Customer Service staff at your local ANZ Branch, Business Centre or our Call Centre will do their best to help resolve any issue you may have.

Phone: our Contact Centre on 13 13 14

In person: Use Find a branch/ATM to find your nearest Branch or Business Centre

Step 2

Our Complaint Resolution Centre specialists will work closely with you to resolve any complaint you may have quickly and amicably if you are not satisfied with the response provided by our Customer Service areas.

Phone: 1800 805 154 (8am-7pm AEST/AEDT weekdays excluding national public holidays)

E-mail:  yourfeedback@anz.com

Mail: ANZ Complaint Resolution Centre, Locked Bag 4050, South Melbourne VIC 3205

Online:  Lodge an online compliment, suggestion or complaint

Further help

If you are not satisfied with the resolution offered by our Complaint Resolution Centre, you can have your complaint reviewed free of charge by ANZ’s Customer Advocate or an external dispute resolution scheme, including The Financial Ombudsman Service Australia, the Credit and Investments Ombudsman or the Superannuation Complaints Tribunal.

ANZ’s Customer Advocate provides an impartial review of your complaint to help you reach an outcome that is fair to both you and ANZ.

The Financial Ombudsman Service Australia (FOS) offers fair, independent and accessible dispute resolution for consumers who are unable to resolve complaints directly with their financial services provider. Please note that before the Financial Ombudsman can investigate your complaint, they generally require you to have first provided us with the opportunity to address the complaint (and in most cases, you must contact FOS within two years of the date of our final response).

More information

Our Your Feedback Brochure (PDF 172kB) provides more detail about how to lodge your feedback and our complaints process, including full internal and external review options.

Do you have feedback about OnePath insurance, investments and superannuation or ANZ Share Investing? Find out here about OnePath and ANZ Share Investing feedback processes.


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