We are committed to using our resources and expertise to build the financial skills, knowledge and confidence of the communities in which we operate, particularly among the most vulnerable. A significant investment since 2002 has helped us to understand which groups in the community have low levels of financial capability and to create innovative programs to help address this.

Our programs are designed to promote financial inclusion and build the money management skills and savings of people on low incomes and from disadvantaged groups. These programs benefit participants and the community as a whole, while also delivering long-term benefits to our business and our shareholders.

Our commitment to financial inclusion

Over many years, ANZ has developed a range of commitments and initiatives to support the accessibility, diversity and inclusion of our customers, communities and employees.

Our focus on financial wellbeing has presented an opportunity to refresh our approach across a range of initiatives and for the first time, bring together our commitments to financial inclusion and accessibility in one place. Our financial inclusion commitments in this document form our most recent iteration of our Financial Inclusion Action Plan (FIAP). The FIAP partnership group, led by Good Shepherd Microfinance, supports organisations to develop meaningful actions across key stakeholders and measure their social and economic impact.

Our financial inclusion and capability programs

We developed financial education programs in consultation with community organisations and government. These programs aim to provide real social benefits to the community by improving financial inclusion and capability of lower income individuals. 

ANZ Survey of Adult Financial Literacy

Our programs are backed by regular research into levels of adult financial literacy and wellbeing. First published in 2003, the ANZ Survey of Adult Financial Literacy looked at changes in financial knowledge, attitudes and behaviours over time.

In 2018, our survey evolved to encompass a broader view of financial wellbeing, informed by the work of international and domestic thought leaders. The research has been conducted in Australia and New Zealand.

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