Our approach and performance

Helping bridge economic and social divides between urban and rural regions is a significant priority for governments and communities in many of our markets. Improving access to banking and encouraging financial inclusion are key ways we can make a difference.

We have been operating in the Pacific for over 130 years and have over 40% of banking market share.  Many governments in the region look to us to demonstrate good practice banking models and to support them in their efforts to promote development opportunities in their own countries and links between them, the rest of Asia, Australia and New Zealand.  

We continue to support rural industries in China through our extensive rural finance expertise, and to foster and improve economic sustainability among rural farmers.  For example, our Chongqing Liangping ANZ Rural Bank helps businesses in aquaculture, livestock, tea, medicine culture and silk worm industries. One such business customer employed farmers to extract plant oil in a time-consuming process, selling to local villages. Through loans and training by ANZ staff in aspects of financial and enterprise management, the business has grown significantly in size so that by 2012 it has become a leading enterprise in the Chongqing municipality. ANZ is the only foreign bank providing loans to support the development of the Agritainment in the rural area. Agritainment is farm-based tourism providing urban families with opportunities for leisure at weekends and in holidays, in rural locations.

In addition to financial expertise, we also support rural growth in western China through our pomelo industry development program for farmers.  More than 4,000 farmers have benefited from the training and skills development program since it was launched in 2010.  The program consists of a series of workshops to help pomelo farmers improve their farming practices, product marketing and promotion.

2013 targets

Our results

2012 highlights

2012 highlights

  • Provided face-to-face banking services to more than 300 Fijian communities and 170 schools through purpose-built mobile banking facilities.
  • Developed a ‘waterproof’ branch in response to the severe floods in Fiji in early 2012. The ‘waterproof design’ can be used in flood-prone areas around the world so when natural disasters occur, our businesses can be among the first to recover and play a vital role in restoring impacted economies.
  • Partnered with the Australian Beef Industry Foundation (ABIF) to deliver a scholarship program aimed at developing future generations of Australian rural agribusiness leaders.
2011 highlights

2011 highlights

  • We have become the leading microfinance provider in Fiji, and have grown our micro-loans to small rural business customers by 29% this year. Additionally, in Fiji, deposits through our rural banking business have grown by 5% over the financial year, and we now provide rural banking services to over 70,000 depositors who would otherwise have no access to a bank.
  • Through our support of two Timor-Leste micro finance institutions (MFIs), Moris Rasik and Tuba Rae Metin, we have helped to deliver micro-savings and group loans to over 19,000 people living in poverty – mainly women in rural areas.
  • ANZ goMoney was successfully received in Australia with more than 425,000 people actively using the application. ANZ goMoney has now been introduced in New Zealand and was recognised in the 2011 Finance Asia Awards for banking innovation.
  • In Australia and New Zealand we waived approximately $64.6 million in fees for ANZ Community Banking Account holders.
  • More than 4,000 farmers have benefited from our Liangping (pomelo) industry training program since it was launched two years ago. This provides farmers with advice on business management, marketing, and plantation and cultivation skills, with practical sessions on how to improve yields.
  • We have become the leading microfinance provider in Fiji, and have grown our micro-loans to small rural business customers by 29% this year. Additionally, in Fiji, deposits through our rural banking business have grown by 5% over the financial year, and we now provide rural banking services to over 70,000 depositors who would otherwise have no access to a bank.
  • Through our support of two Timor-Leste micro finance institutions (MFIs), Moris Rasik and Tuba Rae Metin, we have helped to deliver micro-savings and group loans to over 19,000 people living in poverty – mainly women in rural areas.
  • ANZ goMoney was successfully received in Australia with more than 425,000 people actively using the application. ANZ goMoney has now been introduced in New Zealand and was recognised in the 2011 Finance Asia Awards for banking innovation.
  • In Australia and New Zealand we waived approximately $64.6 million in fees for ANZ Community Banking Account holders.
  • More than 4,000 farmers have benefited from our Liangping (pomelo) industry training program since it was launched two years ago. This provides farmers with advice on business management, marketing, and plantation and cultivation skills, with practical sessions on how to improve yields.
Case Study: Innovative Banking Solutions

In June 2012 we opened our first banktainer in Papua New Guinea (PNG). This is our first full service branch able to be  ‘dropped in’ to service remote communities, such as Lihir Island, an important natural resources hub in PNG. This innovative, transportable solution provides international companies and the Lihir community with critical banking services that connect customers to our main branch in Port Moresby, as well as to expertise across our regional network.