Our approach

Our Sustainability Framework is about how we manage our business to take account of economic, social and environmental risks and opportunities to deliver value for our customers, shareholders, people and communities. It supports our vision of becoming the best connected, most respected bank in the Asia Pacific region.

Our Sustainability Framework distinguishes between three priority areas of the sustainability agenda distinctive to ANZ, and five 'License to Operate' areas we consider essential to a large company operating in a sustainable, responsible and ethical way.

Our three priority areas are:

  • Sustainable Development – Integrating social and environmental considerations into our business decisions, products and services to help our customers achieve their sustainability ambitions and deliver long term value for all our stakeholders.
  • Diversity & Inclusion - Building the most diverse and inclusive workforce of any major bank in our region to help us innovate, identify new markets, connect with customers and make better, more informed decisions for our business.
  • Financial Inclusion & Capability - Building the financial capability of people across our region to promote financial inclusion and progression of individuals and communities.

Our 'License to Operate' activities include commitments to ensuring that ANZ’s customers, people and suppliers, and the communities and environment in which it operates, are treated in a manner befitting a responsible corporate citizen.

Sustainability Framework

Priority areas

Our three priority are sources of competitive advantage and commercial value for our business.

The three priority areas are:

Sustainable Development

Integrating social and environmental considerations into business decisions, products and services to help customers achieve their sustainability ambitions and deliver long term value for stakeholders. 

Working with business customers in this way supports their efforts to manage their social and environmental impacts, strengthens relationships and reduces ANZ’s reputational and commercial risk.    

Diversity and Inclusion

Building the most diverse and inclusive workforce of any major bank in the region to help ANZ innovate, identify new markets, connect with customers and make better, more informed decisions. 

ANZ employees come from more than 200 different cultural backgrounds. In many locations the composition of employees reflects the composition of the local community, enabling a strong connection between the two and the delivery of products and services most relevant to those communities.

Financial Inclusion and Capability

Building the financial capability of people across the region to promote financial inclusion and progression of individuals and communities. Delivery of financial education programs to the employees of business customers strengthens relationships and builds our customers’ employees financial capability. 

Delivery to low income and excluded groups in many of the countries in which ANZ operates supports business expansion plans as financial inclusion and building financial capability is a policy aim of many governments. Financially capable retail customers also hold more financial products.

 

License to Operate

ANZ’s License to Operate activities include commitments to ensuring that ANZ’s customers, people and suppliers, and the communities and environment in which it operates, are treated in a manner befitting a responsible corporate citizen.

Our People 

We are building a values-led, vibrant, diverse and inclusive workforce where our people have the opportunity to learn and progress their careers with us.

Our Customers 

We provide our customers with a unique level of capability and connectivity across our Region, insights into their banking needs and ease of doing business with us.

Our Community

We contribute our skills and resources to help create solutions to important issues facing the communities in which we operate.

Our Suppliers 

We influence the social and environmental performance of our supply chain through our policies, standards and practices.

The Environment 

We have a direct impact on the environment through our operations and are committed to actively manage our environmental ‘foot print’.

Definition of materiality

Our Sustainability Framework is designed to help us be a more successful business by responding to the interests and needs of the societies and markets in which we operate.The initial framework was developed following extensive consultation with stakeholders across our regions in 2009. 

In 2014 we undertook a comprehensive materiality assessment, which included formal engagement with internal and external stakeholders, and detailed qualitative and quantitative analysis across a range of issues. The process assisted us to identify, review and prioritise issues based on their significance to our stakeholders and our business. The materiality process provides us with a basis for developing the content of our sustainability reporting, as well as shaping our future sustainability strategy.

The key steps in our materiality process in 2014 included:

  • Engaging key internal stakeholders to discuss existing internal information that could be used to guide the materiality process and determine the internal and external stakeholders with whom we should engage.
  • Undertaking a detailed internal review of issues for review and discussion, and assessed our operating environment, including a detailed media scan, to identify key issues for our sector. This resulted in a short list of key material issues for review and discussion by our internal and external stakeholders.
  • Conducting a series of stakeholder workshops in Melbourne, Sydney, Auckland, Wellington, Jakarta, Hong Kong and Suva. Some one-on-one interviews were also held for stakeholders who could not attend the workshops. Stakeholders included customers, employees, investment managers, research providers and representatives of government, superannuation funds and non-government organisations.
  • Analysis of discussion themes and outcomes of the stakeholder workshops and broader materiality review, resulting in a materiality matrix, which depicts the issues of material significance to our business and stakeholders.
  • Reporting and discussion of the results of the process with our Corporate Sustainability and Diversity Committee, resulting in the refinement of our corporate sustainability commitments and reporting based on the outcomes of the materiality review.

Reporting on our material impacts
Twice a year we formally report on the issues most material to our business and of greatest interest to our stakeholders. We publish our interim and full Sustainability reports to complement our financial reporting Our annual full Sustainability report is assured by an independent external party, KPMG, using the Assurance Standard ISAE3000.