Our approach

We aim to create a culture where mature-aged workers and their experience are valued. We want to retain skills and experience, increase our talent pool, and build a workforce that reflects our customers and the community.

In Australia, the 50+ age group also makes up a significant proportion of customers, and is likely to increase to 57% by 2021, making it an increasingly important customer segment for our business to understand and serve effectively. Our research indicates the 50+ segment are looking for a bank that listens to their individual needs and provides overall solutions based on their specific life-stage needs.

Key elements

Our Career Extension Policy guarantees part-time work for individual employees aged 55 and over; and in 2010, we developed a Retirement Banking Specialist program that provides specialist training to Personal Bankers about customers aged over 50, including their life-stage and financial needs.

2014 results
Age diversity at ANZ 2014
Total number of ANZ employees over the age of 55 3,593
New employee hires over the age of 55 137
Annual turnover of employees over the age of 55 730

All figures reported are accurate as at end September 2014

2013 results
Age diversity at ANZ 2013
Total number of ANZ employees over the age of 55 3,555 (7%)
Of this total number, percentage of part time and casual employees 34.6%
Of this total number, percentage of full time employees 65.4%
The annual turnover amongst this age group for the year 19.9%

All figures reported are accurate as at end September 2013

2012 results

At the end of the 2012 financial year, around 3,600 (around 7%) of ANZ employees were over the age of 55.  Of these, 5.16% employees were casual, 30.6% part time and 64.78% full time.  The annual turnover amongst this age group for the year was 21.6%.

We have policies and programs in place to provide our all employees with the support that they require to balance their work and life goals and commitments.