Health, safety and wellbeing

Our approach

Our Health, Safety and Wellbeing (HSW) Framework and strategy is global and is tailored for individual countries. The objective is to promote a healthy workforce, to maintain a safe system of work and to proactively support the physical and emotional wellbeing of our people. The Health and Safety Management System (HSMS) aligns with BS OHSAS 18001, Australia/New Zealand standards on occupational safety and health management systems, 4801/4804: 2001 and ILO-OSH 2001.We have developed a global health promotion program providing health information and activities for our employees worldwide.

Health and Safety Committees exist in each state in Australia, and in New Zealand, India, Singapore, Hong Kong, the Philippines, the United Kingdom, and Fiji and some of the Pacific islands.The primary role of these committees is to provide a forum for communication and consultation regarding implementation of health and safety strategies and operational management plans. The interests of employee and employers are represented at these forums to enable free and open discussion to occur and agreement to be reached with management and employee representatives from a variety of business units in attendance.

Health, safety and wellbeing (HSW)

We have HSW plans in place for all countries in which we operate. Our HSW programs provide employees with information and resources on individual and family health matters.

We aim to keep our people healthy and safe wherever they are working. Some of our initiatives include:

Our health and safety systems ensure effective management of risks and issues. There are three levels of health and safety planning:

  1. The Health and Safety Group Plan is developed, monitored and reviewed at regular intervals. It describes activities to improve our Health and Safety Management System and performance.
  2. Three-year strategic health and safety plans are developed to reduce injury and illness and better integrate activities in the way we do business. For example, we are actively working to reduce our LTIFR – a standard measure of the effectiveness of occupational health and safety programs. This is achieved by continuous improvement of the operational health and safety plan, risk strategies and targeted programs and the ongoing analysis of cause of incidents and injuries.
  3. Annual operational health and safety plans ensure that activities support the work group health and safety risk profile and that adequate resources (time, people and budget) are allocated. They set out at the workplace level what actions will be completed, how those actions will be carried out, who will carry them out and by when.

To ensure the integrity of our Health and Safety Management System we engage external auditors in Australia and New Zealand to undertake independent verification of our health and safety framework and management system. Find out more:

Wellbeing programs

We aim to provide employees with a safe and healthy workplace. As part of our approach, invest in team-based and group-wide programs to help enhance the physical and emotional wellbeing of our people. These include:

  • ‘my health’ online: an online resource available to Australian and New Zealand employees.  It features modules aimed at identifying and educating our people on a variety of health issues.
  • Health checks: a paid physical check-up during working hours to all Australian employees every 18 months. Many of our operations around the world also provide a range of health checks and run local health promotion campaigns for employees. In 2013, 2990 employees in Australia received a free health check.
  • Influenza vaccination program: offered to all employees in Australia, New Zealand and a range of other countries where it is relevant.
  • Global health promotion program: involves monthly health promotion activities and awareness information and resources focusing on various health problems with the aim of creating awareness and providing information to employees. Individual regions and countries conduct relevant health promotion activities for example, skin cancer (Australia), HIV/AIDS, malaria, dengue fever and TB (Asia and the Pacific).
  • Health seminars: carried out in all Australian, New Zealand office sites, Bangalore and some other Asian and Pacific office locations. Seminars focus on five core global health promotion topics aimed at awareness, prevention strategies and advice.
  • Participation in the Corporate Games in Australia.
  • Participation in a team-based walking event which encourages health and fitness. It takes place over 100 consecutive days and motivates individuals to take 10,000 steps a day and log their progress in a round-the-world virtual race via a dynamic and information rich map of the world. This year, we have 416 ANZ teams made up of 2,080 ANZ employees, participating from across all the global regions ANZ operate in. This runs for three months and began in September 2013.
Employee Assistance Program

The employee assistance program is a confidential counselling service available to all ANZ employees. The service provides professional guidance and support with work or personal problems such as trauma, bereavement, relationship difficulties or dealing with change. The first three sessions are paid for by ANZ.

ANZ Health and Safety training programs

All employees are required to complete mandatory online health and safety training on an annual basis, as part of our ‘ANZ Essentials’ (Risk Accreditation Framework). This training curriculum helps managers to identify essential and role specific training requirements for each employee. Training courses include; general health and safety awareness, emergency preparedness, safe computer use, manual handling, managing hazards and incident management.

2013 results

2013 results

Lost time injury frequency rate at ANZ

Number of work related lost time injuries per million hours worked 2013
Australia1 1.79
New Zealand2 2.48
APEA 0.67
India 0.12
Lost time injury frequency claims at ANZ 2013
Australia3 0.72

LTI – lost time work related incident that results in a full shift lost
1. LTIFR (Aus): lost time injury frequency rate, the number of lost time injuries per million hours worked.
2. LTIFR (NZ): lost time injury frequency rate only includes LTIs that result in claims and that are not stress related.
3. LTIFR claims (Aus): an Australian financial industry benchmarking measure which includes LTIs that result in claims. This measure is not applicable in other countries.

Claims per million hours worked at ANZ 2013
Australia 3.3

All figures reported are accurate as at end September 2013

2012 results

2012 results

We aim to provide employees with a safe and healthy workplace. As part of our approach, we continue to invest in engagement initiatives.

In 2012, activities included the following:

  • Long term recovery and resilience workshops held to support staff impacted by natural disasters.
  • We continued to provide employees with health services and access to health information.

We continued to offer employees a free and confidential counseling service via our Employee Assistance Program.

Global Corporate Challenge (virtual walk around the world)

This year, we had 487 ANZ teams made up of 3,353 ANZ employees walked a total of 1,914,544 kilometres, walking around the world 48 times. Competing in the 2012 Global Corporate Challenge, representing all the regions ANZ operate in. (16 locations across our geographies)

ANZ was ranked as the second most active company in Australia, with 84% of participants in this year's GCC reporting an improvement to their overall health and 78% reporting an increase in morale in the office.

Lost Time Injury Frequency Rate

We are actively working to reduce our LTIFR - a standard measure of the effectiveness of occupational health and safety programs.

This is achieved by continuous improvement of the operational health and safety plan, risk strategies and targeted programmes ongoing of analysis of cause of incidents and injuries.

Lost time injury frequency rate (LTIFR): Number of work related lost time injuries per million hours worked

Country 2012 2011
Australia1 1.5 2.1
New Zealand2 0.9 1.8
APEA 0.3 -
India 0.3 -
Lost Time Injury Frequency Claims
Australia3 LTIFR claims
2012 1.2
2011 1.5

LTI - Lost time work related incident that results in a full shift lost
1. LTIFR (Aus): Lost time injury frequency rate, the number of lost time injuries per million hours worked.
2. LTIFR (NZ): Lost time injury frequency rate only includes LTIs that result in claims and that are not stress related.
3. LTIFR Claims (Aus): An Australian financial industry benchmarking measure which includes LTI's that result in claims. This measure is not applicable in other countries.

My Health

In 2012, 4,541 staff in Australia received a free health check.

During Mental Health Awareness Month (October), we hosted a series of information sessions for ANZ employees in many office locations, hosted by mental health experts. In addition webinar and other on line resources were made available for those in other locations.

Health and safety course completions

Course Total number of completions
  2012 2011
Health, safety and wellbeing (all staff once off) 21,907 12,603
Emergency preparedness (all staff annually) 54,810 51,637
‘Using your computer safely’ (all staff who use a computer, once off and refreshed as required) 6,923 5,555
Manual handling (staff who carry out heavier manual handling, once off and refreshed as required) 3,340 3,230
Managing hazards (line managers once off) 4,745 2,988
Health and safety incident management (line managers once off) 1,808 1,175
Branch network conflict management training  (annually branches- Australia) 5,167 6,546

Focus for 2013

We continue to set annual targets to continue to reduce our Lost Time Injury Frequency Rate, in Australia (by 5-10%), New Zealand (by 5-10%) and stay under an LTIFR of 1.0 in India and APEA countries.

Key focus areas for 2013:

  • increasing implementation of our health and safety plan
  • continue undertaking health and wellbeing programs
  • reviewing and improving our risk management programs.

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