Health, safety and wellbeing
Our Health, Safety and Wellbeing (HSW) Framework and strategy is global and is tailored for individual countries. The objective is to promote a healthy workforce, to maintain a safe system of work and to proactively support the physical and emotional wellbeing of our people. The Health and Safety Management System (HSMS) aligns with BS OHSAS 18001, Australia/New Zealand standards on occupational safety and health management systems, 4801/4804: 2001 and ILO-OSH 2001.We have developed a global health promotion program providing health information and activities for our employees worldwide.
Health and Safety Committees exist in each state in Australia, and in New Zealand, India, Singapore, Hong Kong, the Philippines, the United Kingdom, and Fiji and some of the Pacific islands.The primary role of these committees is to provide a forum for communication and consultation regarding implementation of health and safety strategies and operational management plans. The interests of employee and employers are represented at these forums to enable free and open discussion to occur and agreement to be reached with management and employee representatives from a variety of business units in attendance.
Health, safety and wellbeing (HSW)
We have HSW plans in place for all countries in which we operate. Our HSW programs provide employees with information and resources on individual and family health matters.
We aim to keep our people healthy and safe wherever they are working. Some of our initiatives include:
- Best practice ergonomic standards applied to branch and building design and refurbishments
- Tools to support employees working away from a typical office environment
- A comprehensive health and safety training program including mandatory courses for all employees
- Regular workplace seminars on a range of health issues such as heart health, diabetes, asthma, men's and women's health, and mental health
- We regularly monitor our performance and set relevant targets to help reduce work-related stress and improve the health, safety and wellbeing of our employees. Regular health and safety reports are issued on a weekly, monthly and quarterly basis. Each year a group report is generated and discussed with Management Board and the Board of Directors.
Our health and safety systems ensure effective management of risks and issues. There are three levels of health and safety planning:
- The Health and Safety Group Plan is developed, monitored and reviewed at regular intervals. It describes activities to improve our Health and Safety Management System and performance.
- Three-year strategic health and safety plans are developed to reduce injury and illness and better integrate activities in the way we do business. For example, we are actively working to reduce our LTIFR – a standard measure of the effectiveness of occupational health and safety programs. This is achieved by continuous improvement of the operational health and safety plan, risk strategies and targeted programs and the ongoing analysis of cause of incidents and injuries.
- Annual operational health and safety plans ensure that activities support the work group health and safety risk profile and that adequate resources (time, people and budget) are allocated. They set out at the workplace level what actions will be completed, how those actions will be carried out, who will carry them out and by when.
To ensure the integrity of our Health and Safety Management System we engage external auditors in Australia and New Zealand to undertake independent verification of our health and safety framework and management system. Find out more:
- Occupational Health and Safety Policy (PDF 48kB) outlines our commitment to ensure that the way in which we conduct our operations does not put the health and safety of any person at risk.
- Health and Safety Management System - An overview (PDF 1.21MB)
We aim to provide employees with a safe and healthy workplace. As part of our approach, invest in team-based and group-wide programs to help enhance the physical and emotional wellbeing of our people. These include:
|Employee Assistance Program|
The employee assistance program is a confidential counselling service available to all ANZ employees. The service provides professional guidance and support with work or personal problems such as trauma, bereavement, relationship difficulties or dealing with change. The first three sessions are paid for by ANZ.
|ANZ Health and Safety training programs|
All employees are required to complete mandatory online health and safety training on an annual basis, as part of our ‘ANZ Essentials’ (Risk Accreditation Framework). This training curriculum helps managers to identify essential and role specific training requirements for each employee. Training courses include; general health and safety awareness, emergency preparedness, safe computer use, manual handling, managing hazards and incident management.
We use two key measures to track our health and safety performance: Lost Time Injuries5 (LTI) and Lost Time Injury Frequency Rate6 (LTIFR).
Australian LTIs are down 6 percent in 2014. Over the last nine years we have seen an ongoing reduction in LTIs from 182 to 72. Australian workers’ compensation claims fell 12 percent during the year, indicating that the severity of injuries was also reduced. In FY2014, notable recordable injuries included slips, trips and falls, muscular stress, motor vehicle accidents and stress-related illness.
In Australia in FY2014, LTIFR was 1.97, which is an increase of 9 percent. However, over the last nine years there has been a year-on-year average reduction in LTIFR of 6.7 percent against the 2005 baseline. The increase in LTIFR in FY2014 was partly attributable to a reduction in overall hours worked rather than an increase in actual incidents.
Across our regions in FY2014, New Zealand recorded a 29 percent reduction in LTIFR. India recorded an LTIFR of 0.10 (exceeding our target of <1.0) and APEA countries recorded an LTIFR of 0.88 (exceeding our target of <1.0).
Lost time injury frequency rate at ANZ
LTI – lost time work related incident that results in a full shift lost
We aim to provide employees with a safe and healthy workplace. As part of our approach, we continue to invest in engagement initiatives.
In 2012, activities included the following:
We continued to offer employees a free and confidential counseling service via our Employee Assistance Program.
Global Corporate Challenge (virtual walk around the world)
This year, we had 487 ANZ teams made up of 3,353 ANZ employees walked a total of 1,914,544 kilometres, walking around the world 48 times. Competing in the 2012 Global Corporate Challenge, representing all the regions ANZ operate in. (16 locations across our geographies)
ANZ was ranked as the second most active company in Australia, with 84% of participants in this year's GCC reporting an improvement to their overall health and 78% reporting an increase in morale in the office.
Lost Time Injury Frequency Rate
We are actively working to reduce our LTIFR - a standard measure of the effectiveness of occupational health and safety programs.
This is achieved by continuous improvement of the operational health and safety plan, risk strategies and targeted programmes ongoing of analysis of cause of incidents and injuries.
Lost time injury frequency rate (LTIFR): Number of work related lost time injuries per million hours worked
LTI - Lost time work related incident that results in a full shift lost
In 2012, 4,541 staff in Australia received a free health check.
During Mental Health Awareness Month (October), we hosted a series of information sessions for ANZ employees in many office locations, hosted by mental health experts. In addition webinar and other on line resources were made available for those in other locations.
Health and safety course completions
Focus for 2013
We continue to set annual targets to continue to reduce our Lost Time Injury Frequency Rate, in Australia (by 5-10%), New Zealand (by 5-10%) and stay under an LTIFR of 1.0 in India and APEA countries.
Key focus areas for 2013:
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