Recruitment, retention and turnover

Our approach

We have a strong focus on attracting and retaining the very best people through our recruitment and retention strategies as we continue to build a workforce that reflects the diversity of the communities where we operate.

We configure our workforce in segments and locations that reflect our business strategy, priority markets and growth opportunities. We do this through a mix of new employment, attrition, restructuring and redeployment. These changes help us adapt to the varied and sometimes challenging conditions in the diverse markets in which we operate. They also enable us to build further connectivity, in order to support customers who are increasingly operating within and across our regions.

Our Results

2014 results

2014 retention levels

Transforming ANZ into a super regional bank requires ongoing change. Our employees are telling us through our My Voice survey that they are seeking increased connectivity with their senior leaders and greater collaboration across business units and geographies.

We engage with our employees about proposed changes that may arise to meet our cost management and productivity agendas. Across the Group in FY2014, reconfiguration of our business resulted in a total of 2,221 roles being retrenched, which equates to less than 25 percent of total employee departures.

Voluntary Turnover Involuntary Turnover
6,707 2,221
Employee turnover by gender:
Gender Voluntary Involuntary Total
Female 3,772 1,177 4,949
Male 2,935 1,044 3,979
Total 6,707 2,221 8,928
Employee turnover by region:
Region Voluntary Involuntary Total
Asia Pacific 3,178 523 3,701
Australia & New Zealand 3,485 1,670 5,155
EAMEI 44 28 72
Total 6,707 2,221 8,928
Employee turnover by age group:
Age group Voluntary Involuntary Total
Less than 20 years 20 13 33
20 - 24 years 714 255 969
25 - 34 years 3,396 671 4,067
35 - 44 years 1,462 608 2,070
45 - 54 years 638 421 1,059
55 - 64 years 370 211 581
Over 64 years 107 42 149
Total 6,707 2,221 8,928
2013 results

2013 results

2013 Headcount

Business Unit Headcount
Australia Division 14,586
New Zealand Division 7,400
International & Institutional Division 13,182
Global Wealth Division 4,267
Group Centre 8,077
Total 47,512

All figures reported are accurate as at end of September 2013 

2013 Retention levels

ANZ is committed to providing effective assistance at every stage to employees impacted by our decisions to restructure or offshore certain roles and tasks. Priority for internally advertised positions is given to those on redeployment.We also provide access to outplacement services to help affected employees find suitable roles outside the bank. We have a global Redeployment, Redundancy and Retrenchment Policy that applies to all our countries of operation. 

The global policy is supplemented by country-specific schedules containing notice periods and severance payments as applicable in each location. The policy confirms that our primary objective for employees whose roles are no longer required at ANZ is generally to find those employees new roles within the business. Our assistance package ensures that ANZ helps affected employees retrain and re-skill for their next job and provides additional financial support to employees who need it. 

Find out more about the initiatives we offer to support affected employees.

Voluntary Turnover Involuntary Turnover (Includes Retrenchments)
6,625 2,420

All figures reported are accurate as at end of September 2013

2013 Annual turnover by gender and age*

Geography Male Female <30 years 30-50 years >50 years
Australia 14.7% 16.8% 20.6% 15.0% 13.6%
New Zealand 18.8% 20.6% 25.7% 16.6% 21.6%
Asia 27.9% 22.7% 27.7% 24.2% 18.3%
EMEIA# 19.5% 25.0% 20.7% 22.6% 15.1%
Pacific 20.1% 15.9% 15.2% 16.3% 47.4%

* Turnover includes voluntary and involuntary employee turnover. The figures are calculated by the number of leavers divided by headcount per region to arrive at an annualised percentage.

# Europe, Middle East, India, Africa

All figures reported are accurate as at end of September 2013

2012 results

2012 results

Building a vibrant, diverse and inclusive workforce is a critical foundation for our super regional strategy.  Our 2012 results highlight that after five years, this strategy is delivering.  We have moved from being a largely domestic bank to an integrated and growing regionally focused international bank that is increasingly delivering differentiated earnings and performance to that of our Australian peers.  

Delivery of our strategy demands on-going change. We continue to reconfigure the workforce across the group to reflect our business strategy, priority markets and growth opportunities.  We are doing this through a mix of new employment, attrition, restructuring and redeployment.  These changes help us adapt to the varied and sometimes challenging conditions in the diverse markets in which we operate.  They also enable us to build further connectivity, in order to support customers who are operating increasingly within and across our regions.

Across ANZ, we hired over 10,000 new staff members in 2012.  Of all the people that left the bank, over 70% of all departures were voluntary.  Across the group, reconfiguring our business resulted in a total of 2,325 roles being retrenched, which includes 291 employees whose roles were retrenched due to offshoring.

Where possible, we seek to maximise redeployment, finding alternative roles within ANZ for people impacted.  Where this isn’t possible, or for people who choose to leave, we have a comprehensive outplacement program to help our employees find new roles outside the bank. The program provides career coaching, job search training and professional support services and is available for all impacted employees, across ANZ.

Since 2009, we have run an assistance package for employees affected by off-shoring decisions. This was launched in collaboration with the Finance Sector Union (FSU) in Australia and FIRST union in New Zealand. Originally targeted at staff whose roles were affected by off-shoring, in January 2012 our New Career Training Fund and Past Employee Care Fund were extended to all employees in Australia and New Zealand, who left ANZ due to organisational restructuring or other change programs.

ANZ is committed to providing effective assistance at every stage to employees impacted by our decisions to restructure or offshore certain roles and tasks. The assistance package ensures that ANZ helps affected staff retrain and re-skill for their next job and provide additional financial support to staff who need it. The initiatives to support staff affected include:

  • processes to support redeployment
  • committing up to AUD$10 million to a New Career Training Fund to help employees find new jobs and career success outside ANZ
  • establishing a Past Employee Care Fund, which provides one-off cash payments of up AUD$15,000  to help eligible individuals facing a period of financial hardship after leaving ANZ.

These initiatives are helping them to redirect their careers.

In total we have spent over AU$1 million helping 290 people to re-skill through the New Career Training Fund.  During 2012, 16 former staff members affected by offshoring decisions were supported through the Past Employee Care Fund.  Between the two funds, our total contributions to affected employees up to the end of 2012 financial year amounted to approximately AUD$1.3 million.

Annual turnover
Every year we publish our employee turnover figures. These figures include all permanent employees leaving the business voluntarily, and involuntarily.  Involuntary departures include retrenchments, discussed above, dismissals for performance or conduct reasons, and the ending of fixed-term contracts.

The table highlights that there was a balanced split between men and women leaving ANZ, generally across all age demographics in 2012. The one exception to this was in the Pacific, where a move to contracted cleaning and other services meant that a number of employees with significant length of service left the business.  To reward loyalty, the longest-serving employees were offered first opportunity for voluntary severance, and many of these employees chose to leave with a full severance package based on their length of service.

Country Annual turnover by gender and age* - FY12
  Female Male <30 years 30-50 years >50 years Total
Australia 19.6% 19.5% 22.5% 19.2% 18.7% 20.1%
New Zealand 16.8% 15.4% 21.6% 13.8% 16.1% 16.3%
Asia 22.7% 27.7% 27.4% 23.7% 27.4% 25.1%
EMEIA# 20.0% 17.5% 19.1% 19.1% 17.4% 19.0%
Pacific 14.6% 18.4% 14.8% 14.0% 43.2% 16.2%

* Total turnover includes voluntary and involuntary staff turnover. The figures are calculated by the number of leavers divided by headcount per region to arrive at an annualised percentage.
# Europe, Middle East, India, Africa

2011 results

During 2011, 10,942 employees joined ANZ. This includes 4,320 in Australia, 1,573 in New Zealand, and 5,049 in Asia Pacific. During the reporting period, 7,385 left ANZ voluntarily (3,040 in Australia, 1,244 in New Zealand and 3,101 in Asia Pacific).

Recruitment and retention

Country 2011 2010
  Joined ANZ Left ANZ (voluntarily) Joined ANZ Left ANZ (voluntarily)
Australia 4,320 3,040 3,914 2,799
New Zealand 1,573 1,244 1,188 1,075
Asia 3,380 2,095 4,251 1,078
Pacific 270 222 389 165
India 1,318 753 1,094 854
Europe 73 23 36 7
America 8 4 3 3
Middle East 0 4 0 0
Total 10,942 7,385 10,891 5,981
Total retrenchments
Country 2011 2010
Australia 500 348
New Zealand 175 67
Asia 65 0
Pacific 3 0
India 79 1
Europe 8 4
America 0 0
Middle East 0 0
Total 830 420

The table above represents the number of employees who were unable to be redeployed within the ANZ group, and were therefore retrenched. The number of retrenchments due to the centralisation of roles to our regional hubs on in People - Offshoring.

Annual turnover by gender and age*

Country Female Male <30 years 30-50 years >50 years
 
Total
Australia 18% 15% 22% 15% 12% 17%
New Zealand 18% 16% 27% 14% 12% 17%
Asia 28% 29% 31% 27% 23% 29%
Pacific 12% 15% 15% 11% 15% 13%
India 27% 20% 22% 25% 26% 23%
Europe 12% 22% 21% 19% 16% 19%
America 8% 7% 0% 9% 11% 7%
Middle East** 100% 86% 0% 0% 0% 89%

 

* Total turnover includes voluntary and involuntary staff turnover.
** Four persons left our Middle East business voluntarily during the year. This is 89% of our total population in this region.

2010 results

2010 results

During 2010, 10,891 employees joined ANZ . This includes 3,914 in Australia, 1,188 in New Zealand, and 4,640 in Asia Pacific. During the reporting period, 5,981 left ANZ voluntarily (2,799 in Australia, 1,075 in New Zealand and 1,246 in Asia Pacific).

Recruitment and retention

Country 2010 2009
  Joined ANZ Left ANZ (voluntarily) Joined ANZ Left ANZ (voluntarily)
Australia 3,914 2,799 3,096 2,138
New Zealand 1,188 1,075 1,013 830
Asia 4,251 1,078 1,496 269
Pacific 389 165 271 212
India 1,094 854 1,714 854
Europe 36 7    
America 3 3 69 18
Middle East 0 0    
Total 10,891 5,981 7,590 4,304
Total retrenchments
Country 2010
Australia 348
New Zealand 67
Asia 0
Pacific 0
India 1
Europe 4
America 0
Middle East 0
Total 420
Annual turnover by gender and age*
Country Female Male <30 years 30-50 years >50 years Total
Australia 17% 16% 23% 15% 13% 17%
New Zealand 16% 15% 27% 12% 10% 15%
Asia 21% 22% 22% 22% 20% 22%
Pacific 9% 12% 12% 9% 8% 10%
India 28% 22% 28% 15% 0% 26%
Europe 2% 3% 0% 3% 5% 6%
America 0% 4% 0% 5% 0% 4%
Middle East** 0% 0% 0% 0% 0% 0%

* Total turnover includes voluntary and involuntary staff turnover.

2009 results

2009 results

Restructure

A major restructure of our business (PDF 43kB) was implemented throughout 2009. While the new structure has helped deliver a more efficient business - creating fewer management levels and maximising the sharing of resources and expertise across the organisation - it also involved significant change for many employees. In addition, around 1200 people were retrenched in Australia and New Zealand.

Staff received regular updates on the rationale for the change, processes for reviewing businesses and assessing staff for available roles, as well as information on the development of new teams and structures.

People impacted by job losses were offered support to help them find roles inside and outside ANZ, including counselling services, career advice and assistance with job searching. Around 465 employees participated in New Beginnings workshops, providing a supportive and safe environment for teams impacted by the restructure to air concerns and better understand their role in the organisation.

Throughout 2010, our senior leaders will work with their teams to encourage a deeper understanding of ANZ's business strategy, its relevance to each area of the bank and how individuals and teams can contribute to the organisation's goals.

Recruitment and retention

In the past year, 7,590 new employees joined ANZ globally. This includes 3,096 in Australia and 1,013 in New Zealand. During the reporting period, 4,304 left ANZ voluntarily (2,138 in Australia and 830 in New Zealand).

Country 2009 2008
  Joined ANZ Left ANZ (voluntarily) Joined ANZ Left ANZ (voluntarily)
Australia 3,096 2,138 4,575 2,929
New Zealand 1,013 830 2,292 1,330
Asia 1,496 269 593 175
EMEA* 0 1 69 18
India 1,714 854 1,212 422
Pacific 271 212 504 156
Total 7,590 4,304 9,245 5,030

Total redundancies
Country 2009
Australia 1,383
New Zealand 540
Asia 0
EMEA* 0
India 0
Pacific 1
Total 1,924

Annual turnover by gender and age*
Country Female Male <30 years 30-50 years >50 years Total
Asia 14% 14% 17% 12% 20% 14%
Australia 20% 20% 26% 18% 17% 20%
India 19% 15% 18% 11% 69% 16%
New Zealand 17% 13% 20% 12% 20% 15%
Pacific 16% 14% 18% 12% 19% 15%
EMEA* 0% 3% 3% 1% 2% 2%

* EMEA refers to Europe, Middle East and Africa
** Total turnover includes voluntary and involuntary staff turnover

2008 results

2008 results

In the past year, 9,245 new employees joined ANZ globally. This includes 4,575 in Australia and 2,292 in New Zealand. During the reporting period, 5,030 left ANZ voluntarily (2,929 in Australia and 1,330 in New Zealand).

Country 2008 2007
  Joined ANZ Left ANZ (voluntarily) Joined ANZ Left ANZ (voluntarily)
Australia 4,575 2,929 4,722 2,909
New Zealand 2,292 1,330 1,666 1,109
Asia 595 175 2,422* 1,640*
EMEA 69 18
India 1,212 422
Pacific 504 156
Total 9,245 5,030 8,810 5,658

* Total for Asia, EMEA, India and Pacific

Total redundancies
Country 2008
Australia 256
New Zealand 80
Asia 3
EMEA 5
India 0
Pacific 0
Total 344
Annual turnover by gender and age^
Country Female Male <30 years 30-50 years >50 years Total
Asia 12.70% 13.30% 12.60% 12.90% 16.40% 12.97%
Australia 17.40% 17.63% 26.73% 14.16% 13.28% 17.50%
India 25.66% 19.40% 22.49% 20.08% 51.10% 22.00%
New Zealand 15.32% 14.35% 24.55% 11.39% 11.15% 14.97%
Pacific 8.90% 8.80% 9.60% 8.50% 6.60% 8.89%
EMEA 13.00% 12.30% 23.60% 13.10% 6.10% 12.60%

^ Total turnover includes voluntary and involuntary staff turnover

The future

On 9 September 2008, ANZ CEO Mike Smith announced a new customer-centric business model and structure for ANZ that will accelerate our progress towards becoming a super regional bank (PDF 44kB). The new structure is effective 1 October 2008 and the new business model will be established progressively throughout ANZ during 2008-09.

As we move to make our structure simpler, it is inevitable that some staff roles will change or may no longer be required. If people are significantly impacted we will support them. We also expect that the changes will have little impact on our branch and call centre people and will largely be complete by the end of 2008.

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