Changes to ANZ rates, fees and agreements

Changes to Terms and Conditions

We’re making changes to some of our Terms and Conditions. These changes will come into effect from 15 October 2025.

We’re making changes to these documents to enhance clarity, for consistency and to improve the way the products, services, rights and obligations are described.

Here’s a summary of the changes:

ANZ Savings & Transaction Products Terms and Conditions

• Amending the section describing how we can make changes to the terms and conditions, products and services. We have added more detail on the kinds of changes we might make to your product or service. We have also simplified the wording on how we will let you know of changes and the notice that we will give you.
• Updating the ways that we may give notice and communicate with you to allow for greater flexibility in how we get in touch with you.
• To give greater flexibility to how we return funds to you if your account is closed, we will no longer have to send a bank cheque.
• Providing greater clarity to customers on the governing law and jurisdiction of the Vanuatu courts.
• Explaining in more detail how we calculate interest on non-business days and updating some of the sections on processing of electronic payments. This includes adding a page on our website providing more information.
• Adding the terms that apply when you arrange a Telegraphic Transfer.
• Adding references to the ANZ Pacific App.
• Updating some other details.

ANZ Electronic Banking Conditions

• Updating some of the sections on processing of electronic payments. This includes adding a page on our website providing more information.

ANZ General Terms and Conditions

• Updating the Vanuatu Country Schedule to include more information on how we calculate interest on non-business days.

The following documents will be updated to reflect these changes and will be available on our website and in our branch from 15 October 2025.

•  ANZ Savings & Transaction Products Terms and Conditions – Vanuatu Edition
•  ANZ Electronic Banking Conditions
•  ANZ General Terms and Conditions – Vanuatu Country Schedule

If you have any questions, please contact us.

Changes to ANZ Term Deposits and Savings Accounts 

We’re making changes to simplify our Savings Accounts and Term Deposits. We’re also updating interest rates for some of these products. The changes are effective from 1 August 2025.  

ANZ Pacific Savings Accounts

•  The base interest rate will be increased.
•  You will earn interest each day if there is a minimum end of day account balance of VT5000*.
•  The ability to earn bonus interest is removed. This also means that there are no requirements for withdrawals and minimum deposits.

*Interest is calculated for non-business days based on the end of day account balance for the previous business day.

**Interest rate depending on whether bonus interest earned.

ANZ Term Deposits (VT150,000 – VT20,000,000)

• We will no longer offer new deposit terms under 90 days.
• ANZ Term Deposits will be offered in three term ranges. 
• There are higher minimum and maximum deposit amounts.
• Some interest rates will be updated, as outlined below.

*This term will no longer be offered for new term deposits. It will continue to roll over at maturity for existing term deposits subject to the Terms and Conditions.

ANZ Priority Cash Management Accounts

ANZ Priority Cash Management Accounts will no longer be offered to new customers. If you are an existing ANZ Priority Cash Management Account holder, you can continue to use your account. 

Please note, due to the changes to our savings account products, there may be better alternatives for your savings. If you would like to discuss your options, please call us on +678 26355 or visit the ANZ branch.

All interest rates are subject to change. All interest rates are advised on a per annum (p.a.) basis. ANZ terms and conditions and fees apply. 

If you have any questions, please call us on +678 26355 or visit the branch.

These changes will be reflected on our website (anz.com/vanuatu) from 1 August 2025.

The ANZ Fees and Charges Customer Banking Services Vanuatu brochure will also be updated to reflect these changes and to remove references to the Access Premium Account, Negotiator Account and the CABI Monthly Account. An updated copy will be available from 1 August 2025 on our fees and charges page and at our branch upon request. 

Changes to ANZ trade fees and charges

Notice published 30 May 2025

We’re making changes to some of our fees and charges for trade customers. These changes will come into effect from 30 June 2025.

The main reason is to simplify the way our fees and charges work, or to reduce or remove them entirely.

Here’s a summary of the changes:

• Reducing the cost of fees for certain services
• Increasing certain fees to better reflect the cost of providing those products and services. These include:
  • Import Documentary credits – the variable and/or minimum charge is increased
  • Import Documentary collections - the variable charge is increased
  • Export Documentary credits – document handling fee
  • Export Documentary collections – outward collection
• Combining similar fees into one fee to reduce complexity
• Providing fee amounts where these were not provided; and
• Removing a number of fees from the documents where the service is seldom or no longer requested.

Further detail of these changes can be found on our fee changes page. If you have any questions, please contact us on +67826355 or visit the ANZ branch.

The following documents will be updated to reflect these changes:

• ANZ Fees and Charges Customer Banking Services Vanuatu
• ANZ Vanuatu Standard Trade and Supply Chain Tariffs

Updated copies of these documents will be available from 30 June 2025 on our fees and charges page and in our branch upon request.