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Discontinuance of ANZ foreign currency cash services

From 1 February 2021, ANZ will no longer offer foreign currency cash services.

What does this change mean for you?

This means that you will no longer be able to buy or sell foreign cash at ANZ branches.

However, there is a range of alternative options available for customers who need to buy or sell foreign cash.

These include:

  • Using your ANZ Visa Debit Card to withdraw foreign cash at overseas ATMs
  • Specialist foreign currency exchange providers, either in your local area or at overseas departure points, such as airports.

This change only affects foreign cash. We’ll continue to offer our other international services including foreign currency accounts and telegraphic transfers.

Why are we making this change?

Border restrictions due to COVID-19 have seen demand for foreign exchange cash transactions fall significantly in recent months. As customers are well-served by other alternatives, including specialist providers and the ability to withdraw local currency from overseas ATMs, we have taken the carefully-considered decision to discontinue foreign exchange cash services in our branches. 

No. We’ll still offer foreign currency accounts, but you will no longer be able to deposit or withdraw foreign cash directly in branches. However, you’ll still be able to deposit and withdraw foreign currencies digitally to and from your foreign currency accounts via electronic transfers between your ANZ accounts and international money transfers.

No, ANZ Cook Islands stopped accepting foreign cheques in 2019.

When you’re travelling overseas, consider taking your ANZ Visa Debit Card with you. You can use it to make purchases and get cash in millions of places around the worlddisclaimer.

If you want to access funds from your everyday account to make purchases overseas you'll need an ANZ Visa Debit Card. If you have an existing ANZ Local Access Card, you can upgrade to an ANZ Visa Debit Carddisclaimer. You must be 18 or over to get a ANZ Visa Debit Card.

There is a range of options available for buying or selling foreign cash, including:

  • Using your ANZ Debit Card to withdraw foreign cash at overseas ATMs
  • Using specialist foreign currency exchange providers, either in your local area or at overseas departure points, such as airports.

No. Our other international services such as foreign currency accounts and international money transfers remain unchanged.

For further information, or if you have any questions:

  • Contact us via Bank Mail, if you’re registered for ANZ Internet Banking or the ANZ Pacific App
  • Email our team on anzcookislands@anz.com
  • Call the ANZ Support Centre on +682 21 750.

Important information

Terms and conditions and fees (including any fees charged by overseas ATM providers) apply.

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Our eligibility criteria apply. All fees and charges are subject to change. Additional fees may apply, including non-ANZ ATM fees and currency conversion fees for transactions undertaken overseas. Please use the following links for full details of our ANZ Visa Debit Card Terms and Conditions (PDF 657kB), Disclosure of Fees and Charges Customer Banking Services brochure (PDF 125kB) and the ANZ Visa Debit Card Brochure (Cook Islands) (PDF 87kB).

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