We would like to inform our valuable credit card customers that ANZ has had to take swift action to ensure minimal customer impact following the recent increase in fraudulent credit card transactions recorded in the USA on some customers’ credit cards.

We have since completely blocked all MasterCard and Visa credit card transactions in the USA as a temporary measure. We are also in the process of reissuing customers’ cards that were found to be compromised.

The incident has not impacted ANZ Access card holders.

If your immediate travel schedule includes travel to the USA, or you otherwise require payments made to USA-based merchants in the near future, please call our ANZ Help Desk on 0800 331 6644 or visit your nearest ANZ branch as soon as possible to ensure arrangements are made to accommodate your travels or payments.

We encourage all our valuable customers to regularly review their credit card statements and contact us immediately if they notice any unusual transactions.

We apologise for any inconvenience and look forward to your active participation in ensuring we are all protected against fraudulent activities.

December 2016 - Important message for Internet Banking customers

Customers have recently been targeted with a hoax email leading to a false bank website.

The email asks ANZ customers to confirm their account information by clicking on the link provided in the e-mail. When the link in the email is clicked on, a false ANZ Internet Banking log on page appears and account information may be captured if details are entered.

Under no circumstances should you click on the link, reply to the email or provide any of the requested details.

Always ensure that you only log on to ANZ Internet Banking by typing into the address bar, rather than following links to ANZ’s website. Disregard any emails that advise otherwise.

Customers who have received the email and are concerned should contact the ANZ Internet Support Centre on +679 321 3000.

Read our internet protection tips.

Example hoax email