Your Customer Registration Number is your debit or credit card number, or a nine digit number given to you by a Customer Service Officer. If you don't know your Customer Registration Number, please phone the Internet Banking team via the contact details provided on our website.

Your password should be between 8 and 16 characters, and must include at least one letter and one number. It should not contain any spaces. Remember your password is case sensitive, for example if you initially entered your password in lower case, make sure you don't have your caps lock key on when you log on.

Please call the Internet Banking team via the contact details provided on our website. Once you have been identified, you will be provided with a temporary password to obtain access to the service. You will then be required to select your own unique password when you next log on to Internet Banking.

If you are having difficulties accessing Internet Banking, we recommend you check your settings using our online guide. Click on the 'Check your software settings' link under the "Important Information" heading on the previous page for more information.